Oracle Taleo Review

Oracle Taleo Enterprise is a Human Resources tool that manages employees, align them to corporate objectives, and develop their skills. Manages selection processes of internal candidates and external.


Valuable Features

There are several valuable features--

  • It has a high amount of configuration capabilities.
  • It provides the best solution for ensuring a very good quality selection process, evaluation reviews, development plans, goals and development planning.
  • It is an intuitive and easy to use solution, offering a complete suite of standard reports out of the box for the hiring process (Oracle Business Intelligence).

Improvements to My Organization

In my experience, the product has provided customers automation for their selection processes amongst others. A recruiter can manage many candidates at the same time and reject or approve your submissions, send correspondences, manage offers, evaluations, external services, job posting, custom branding, etc.

Room for Improvement

When editing some components such as requisitions, the solution does not respond quickly in terms of performance, maybe because of the technology in which the solution is currently built.

Another enhancement would be to implement standard “Embedded Reports” for customers in Taleo recruiting. This is a new application integrated in Taleo. Now, the administrator of the application has to create the embedded reports from scratch and the administrator need to know about Microsoft Publisher.

Use of Solution

I have used this solution for less than two years. I work as an integrator and not as a customer.

Deployment Issues

Currently, I have not had any problems with implementations for clients. Customers are satisfied with the product and can see that their work in human resource management is easier with Taleo.

Stability Issues

Taleo is a stable product that does not suffer outages due to problems with the application. Oracle notifies their clients when the system is not available, and this always happens in non-working hours for a short period of time.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

In my opinion, the Oracle support is quite good as at any time you can report an incident, problem, or question. The issue can be catalogued depending on the severity. If the issue has a very serious impact, Oracle Support has a 24-hour service to resolve issues.

Technical Support:

Technical support is good. The customer can classify the type of issue, to ensure the correct technician solves that problem. For example, if a customer has a question or issue with the reports, the customer will put their incident in that category. Thus, the technician associated at this incidence will be skilled in Taleo reports.

Previous Solutions

I worked with PeopleSoft HCM. An application in the cloud is flexible and can scale up and down to meet your organization’s requirements. The data in the cloud is secure. Using cloud technology reduces your maintenance fees. No more servers, software, and update fees. Many of the hidden costs typically associated with software implementation, customization, hardware, maintenance, and training are rolled into a transparent subscription fee.

Initial Setup

The initial setup was simple thanks to detailed configuration and user manuals that Oracle offers customers and application partners.

Implementation Team

We are a specialized partner and product certificate. We perform implementations for our customers, and help them to start using the new tool through training their trainers.

ROI

The ROI is high in terms of efficiency in the process. This figure depends on the basis of calculation and analysis of each client.

Pricing, Setup Cost and Licensing

Oracle Taleo Enterprise is a good solution based on quality and cost. The customer must contact Oracle to see the conditions and prices of the product license.

Other Solutions Considered

We looked at another application which was good, but is different to Taleo. Based on my experience in the cloud, the cloud products are the future and the implementations are very short and simple for the customer.

Other Advice

It is a good tool for HR processes, selection processes, assessments, succession planning, etc. Thanks to these modules, the work of human resources will be managed globally in a single tool with the possibility of implementation in different countries and languages.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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