What is most valuable?
There are several valuable features--
- It has a high amount of configuration capabilities.
- It provides the best solution for ensuring a very good quality selection process, evaluation reviews, development plans, goals and development planning.
- It is an intuitive and easy to use solution, offering a complete suite of standard reports out of the box for the hiring process (Oracle Business Intelligence).
How has it helped my organization?
In my experience, the product has provided customers automation for their selection processes amongst others. A recruiter can manage many candidates at the same time and reject or approve your submissions, send correspondences, manage offers, evaluations, external services, job posting, custom branding, etc.
What needs improvement?
When editing some components such as requisitions, the solution does not respond quickly in terms of performance, maybe because of the technology in which the solution is currently built.
Another enhancement would be to implement standard “Embedded Reports” for customers in Taleo recruiting. This is a new application integrated in Taleo. Now, the administrator of the application has to create the embedded reports from scratch and the administrator need to know about Microsoft Publisher.
For how long have I used the solution?
I have used this solution for less than two years. I work as an integrator and not as a customer.
What was my experience with deployment of the solution?
Currently, I have not had any problems with implementations for clients. Customers are satisfied with the product and can see that their work in human resource management is easier with Taleo.
What do I think about the stability of the solution?
Taleo is a stable product that does not suffer outages due to problems with the application. Oracle notifies their clients when the system is not available, and this always happens in non-working hours for a short period of time.
What do I think about the scalability of the solution?
How are customer service and technical support?
In my opinion, the Oracle support is quite good as at any time you can report an incident, problem, or question. The issue can be catalogued depending on the severity. If the issue has a very serious impact, Oracle Support has a 24-hour service to resolve issues. Technical Support
Technical support is good. The customer can classify the type of issue, to ensure the correct technician solves that problem. For example, if a customer has a question or issue with the reports, the customer will put their incident in that category. Thus, the technician associated at this incidence will be skilled in Taleo reports.
Which solution did I use previously and why did I switch?
I worked with PeopleSoft HCM. An application in the cloud is flexible and can scale up and down to meet your organization’s requirements. The data in the cloud is secure. Using cloud technology reduces your maintenance fees. No more servers, software, and update fees. Many of the hidden costs typically associated with software implementation, customization, hardware, maintenance, and training are rolled into a transparent subscription fee.
How was the initial setup?
The initial setup was simple thanks to detailed configuration and user manuals that Oracle offers customers and application partners.
What about the implementation team?
We are a specialized partner and product certificate. We perform implementations for our customers, and help them to start using the new tool through training their trainers.
What was our ROI?
The ROI is high in terms of efficiency in the process. This figure depends on the basis of calculation and analysis of each client.
What's my experience with pricing, setup cost, and licensing?
Oracle Taleo Enterprise is a good solution based on quality and cost. The customer must contact Oracle to see the conditions and prices of the product license.
Which other solutions did I evaluate?
We looked at another application which was good, but is different to Taleo. Based on my experience in the cloud, the cloud products are the future and the implementations are very short and simple for the customer.
What other advice do I have?
It is a good tool for HR processes, selection processes, assessments, succession planning, etc. Thanks to these modules, the work of human resources will be managed globally in a single tool with the possibility of implementation in different countries and languages.