Anything goes with Pega. If you want to make any kind of base automation, you can easily code exactly what you want. 

Our clients have utilized Pega RPA to streamline repetitive tasks. Earlier, business users in the organization used to work with two systems, manually copying and pasting information between them. 

One was a very old mainframe system with a text-based interface, and the other was a newer developer application. 

We developed this integration so that the user interface automatically gathers information from the mainframe system using RPA tool and fills out the information in the system they're using.

Pega been very effective in improving process efficiency for back-office operations.  It's a very smart tool for integrating legacy systems.

It offers great ease of integration with existing systems and databases.

We have asked our team to identify manual areas and automate them. 

If the underlying applications are stable, then we can expect a consistent outcome from the automation. The FTE benefit mainly depends on the process complexity and volume. I can say 70% success rate in the automation solution because of various dependency factors.

Automations built on legacy age-old applications always have issues because on inconsistent application behavior. Data loading issues, response time, concurrency issues are some of the very common challenges.

Mainframe and windows applications give very good automation outcome. Same with any other data files, web service calls, etc. Should be careful when automating web applications, if you design and develop according to the suggested best practices then probably less to worry.

1. DCO methodology helped reduce the development time. We could discuss the UI layout with the business users during requirement phases.
2. It helped cut short the release cycle by almost 40% compared to the previous solution.

Pega Robotic Process Automation makes it easy with metrics. Robots save time. Handling customer calls became much easier.