Salesforce Platform Reviews

We are using it for forecasting, customer contacts, and that kind of sales stuff.

I assume it is in the cloud because that's Salesforce's model. They have their own private cloud.

It has provided visibility to opportunities.

The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot.

Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier.

I have been using this solution for probably a decade.

It is very stable. There are no performance issues.

It handles my needs well. We have hundreds of users all across our company. It is being used extensively in our organization. That's how we run our sales here. We have a support desk to take care of its maintenance.

I have not contacted their technical support.

I would rate Salesforce Platform a nine out of 10. If reporting was easier, I would probably rate it a 10 out of 10.

We primarily use the solution as a support console. 

The product has definitely helped us improve our support services.

The way the solution is able to record and update within the feeds, including internal conversations, is really helpful on a case by case basis.

The initial setup is pretty straightforward.

I've used Salesforce for five years within different companies. It's the first CRM I used and I have kept using it. The UI or UX is probably what I'm most familiar with. I don't think there's anything that makes me feel uncomfortable. It's easy to use.

The solution is really good if you need to have direct communication with end-users like retailers and that sort of thing. 

The product is pretty responsive.

At this particular organization, we only just implemented support about six months ago. There are still aspects of the solution we are exploring and we are in the process of looking at some integrations. We're just testing its capabilities, and therefore I can't say there are any features that are missing per se.

If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out.

I've worked with the solution for five years across a few different companies.

We haven't had any issues with bugs or glitches. We haven't experienced any freezing or crashing. So far, the solution has been very stable and reliable.

We're working with a pretty basic model right now. We haven't tried to scale anything just yet, as it is still relatively new to the company. I'm not sure if we plan to increase usage in the future or not. If we do decide to scale it, we'll have to discuss how to do that with our Salesforce representative.

That said, currently, I don't see any limitations that would make me think there would be an issue with scaling if we wanted to.

I'm not sure how many of our team is actually on the solution.

I haven't had the opportunity to reach out to technical support just yet. There hasn't been a need. Therefore, I can't speak to how knowledgable or responsive they are. 

We didn't previously use a different solution. This is the first implementation.

We haven't found the initial setup to be too complex. It was rather straightforward for our team.

We're just customers. We don't have a business relationship with Salesforce. We primarily use the solution for internal use. We don't deploy it to clients. I'm not sure of which version we are using. It's likely the latest one.

I'd rate the solution seven out of ten overall. It really is a fit for all business types.

Scalability to configure and integrate. This is due to Salesforce being easily configurable and, with the ability to build APIs, almost anything can be integrated, thus allowing more capability, more data and more value to the system.

Improved forecasting, account management, and a 360 view of customer.

Easier process to move to Lightning Components. There is a huge overtake of planning, testing and resources required to analyse what features would work. Currently, not all configurations and development can simply move across from Classic to Lightning. In an ideal world, this would be a lot less exhaustive.

Eight years.

No issues.

No issues.

No issues.

Six out of 10.

Straightforward for the most part. Can be complex with API integrations and coding.

Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies. If integration or development is not required, I'd recommend a cheaper CRM product.

Yes, we considered building in-house, Sage CRM, Oracle CRM.

Define your business processes. Consider customer experience first and then the User experience before thinking about data and financial related benefits.

Its stability, performance, and usability are most valuable.

Its documentation and price should be better.

I have been using this solution for three years.

It is stable.

It is scalable. We have 10,000 users of this solution in our organization.

Their technical support is very good.

We were using Microsoft Dynamics, which was server-based. We were looking for a cloud-based solution, and we went for Salesforce.

Its installation is straightforward.

It is deployed by our admin. We have 20 people for deployment and maintenance.

It is very expensive. Its licensing is on a monthly basis.

I would recommend this solution to others. I would rate Salesforce Platform an eight out of ten.

We're using Salesforce to get some data for one of our clients - Excel filters. I'm a solution lead and we are customers of Salesforce.

Compared to other CRM applications, Salesforce is very good and you can set it up in the cloud. It's very flexible. 

The UI needs to be improved. As developers, we can manage it, but for end users it's not very attractive in the workshop. It needs to be more user friendly and more intuitive.

I've been using this solution for two years. 

In terms of scalability, I think it's one of the best applications to come out recently.

The solution is very easy to scale. 

I think the response time could be improved. We generally wait 24-48 hours for a response, which is quite a long time. 

The initial setup was relatively straightforward. Implementation was done in-house with assistance from Salesforce. Maintenance is really just the batching and updates. We have around 500 users in the company. 

The pricing is okay and the cost varies depending on your requirements and number of users.

I definitely recommend this product and rate it eight out of 10. 

The primary use case of this solution is for sales.

The most valuable feature is ease of use.

The interface makes it an easy solution to use.

The marketing automation needs improvement, as it should be easier to use.

I have been using Salesforce for four years.

Salesforce App Cloud is stable and I have not experienced any issues.

It's a scalable solution.

I have not used technical support.

I would rate this solution a six out of ten.

Our company's main solutions that we provide are SAP centric. Currently, we are checking and testing this solution.

The solution is very robust and easy to develop in.

We have been using the solution within the past 12 months.

It is a stable solution.

The installation was easy.

We had no problems with deployment.

The solution is a bit expensive.

I rate Salesforce Platform and eight out of ten.

It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce.

Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive.

I have been using this solution for eight years.

It is stable. I didn't experience any bugs or limitations with Salesforce.

I have never contacted them. Our IT guys contact them.

I don't do the setup, but I can say that it was user-friendly.

It was done by our IT guys.

It is expensive.

I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.