Sr. IT Project Manager at a university with self employed
Real User
Stable with a good interface but not included with the Office 365 Suite
Pros and Cons
  • "The interface of the solution is very good. It's easy to navigate."
  • "The solution should be included in Microsoft Office 365. For some reason, it's not. It should be bundled in with everything else."

What is most valuable?

The interface of the solution is very good. It's easy to navigate.

We've found that the technical support has been pretty helpful overall.

The project management and the business process are both very good.

The initial setup is pretty straightforward.

The stability of the solution is very good.

What needs improvement?

The solution should be included in Microsoft Office 365. For some reason, it's not. It should be bundled in with everything else. If they did, clients and customers would benefit a lot.

Just because you have technical support for other Microsoft products does not necessarily mean you will have it for Visio.

For how long have I used the solution?

I've been using the solution for ten years at this point. It's been a decade. It's been a long time. However, currently, I only use it occasionally.

What do I think about the stability of the solution?

The solution is quite stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's been very good over the years. That said, I haven't used it as much as I used to recently.

Buyer's Guide
Visio
March 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the scalability of the solution?

Not too many people use the solution in our organization.

How are customer service and support?

While we do have technical support for other products, we don't have any for Visio

That said, in general, Microsoft does offer very good technical support. We just done get it for this product.

How was the initial setup?

The initial setup is not complex. It's straightforward and pretty simple. However, I myself have a lot of experience with Microsoft. I've been working with Microsoft for 25 years and have handled fairly sizable products in the past.

What other advice do I have?

We use an older version of the solution. We don't use the latest one. It might be either the 2015 or 2016 version.

We're customers and end-users. We aren't consultants or resellers. We don't have a business relationship with the company. We are big clients, however. We have a volume license.

Overall, I would rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user708486 - PeerSpot reviewer
Multimedia Solutions Architect at a tech services company with 501-1,000 employees
Consultant
I use it primarily to create functional drawings. I would like the ability to change quickly between tools.

What is most valuable?

It is a good diagramming application. I am an AV systems design engineer. I use it primarily to create functional drawings. I also use it for the basic floor plan and wall elevation drawings.

How has it helped my organization?

I don't have to hand-sketch my engineering concepts. The work that I hand off to other departments is clear and easy to read.

What needs improvement?

The ability to change quickly between tools, such as pointer, connector, drawing, and text tools. Perhaps utilizing right-or-center clicking of the mouse could be an excellent addition. Also, the means of turning off Dynamic Grid by default would be a good thing.

Currently, it is on by default and has a habit of getting in the way of what I'm trying to do. A long-time Visio glitch involves the length of lines.

Sometimes, if I use the size and position window to enter a specific length of any type of line, including dimension lines, Visio simply takes it upon itself to make that line a different length of its choosing. This glitch has persisted in every version of Visio that I have used since Microsoft bought the product from its original developer.

For how long have I used the solution?

I have been a Visio user since 1995.

What do I think about the stability of the solution?

In the sense that the product has been on the market for more than 25 years and is sold by Microsoft, it is very stable. In terms of its potential to destabilize my computer, it is not dangerous.

What do I think about the scalability of the solution?

In companies where I have worked, its adoption rate among people in similar job functions to mine is often left to the individual. Some may be more comfortable using other solutions (Adobe Acrobat, AutoCAD). I have not seen the Visio product ever rolled out across an entire company's engineering staff. However, I suppose that this could happen.

How are customer service and technical support?

Technical support is hit and miss. When glitches come up, it can be difficult to engage with a true expert on the Microsoft side. Some glitches in this product have persisted through the years, and versions, even when they are brought to the attention of the Microsoft Visio team.

Which solution did I use previously and why did I switch?

Computers and OSs get old and need to be replaced. When they are replaced, the newest versions of any software are the ones that run best under the newest OSs.

How was the initial setup?

I have the product on both my home and work PCs. My company's IT department handled the installation and setup of Visio 2013 on my work machine. At home, I installed and set up Visio 2017 with no problems.

Which other solutions did I evaluate?

We evaluated Microsoft and AutoDesk.

In my evaluation, my main criteria/question I asked was: "Do they have the best product to accomplish what I need to get done?"

What other advice do I have?

Whatever you use, it has to work for you. If the GUI is not intuitive from your point of view, you won't want to use it, and it won't be a good investment.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Visio
March 2024
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
Management Consulting Director at a consultancy with 201-500 employees
Real User
Good interface and good tool configuration; layout configuration is sometimes difficult to use
Pros and Cons
  • "Good interface and good tool configuration."
  • "Layout configuration is sometimes a little difficult to use."

What is our primary use case?

I'm a business management consultant.

What is most valuable?

The product has a good interface and tool configuration which comes with the Microsoft Office package. Another advantage is that you don't need to be an expert to use the tool. It's actually very easy and doesn't require a technical background so you can make any business process in a very easy way. Once you finish the layout business process, it can be sent to a client and visualized in a webpage without the need to download any other application. With other softwares, like ArchiMate, you need to download the application in order to view it. As a consultant when you finish the process, you need to send it in PDF format or something similar and your counterpart can view the file without any further configuration or further downloads.

What needs improvement?

For professional use layout configuration is sometimes a little difficult to use. I think that the applications could be improved, so that Microsoft Visio is linked in the modeling of applications and algorithms.

What other advice do I have?

I rate this solution a seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Partenaire, CEO at a tech services company with 1-10 employees
Real User
Good availability, really professional, and very easy
Pros and Cons
  • "I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable. It is really a professional solution for designing. The designs look really nice in the PDF."
  • "They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that. It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team. We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data."

What is our primary use case?

I use it to design business models, cyber defense portals, and pictures. We are using the latest version of Visio.

How has it helped my organization?

We tried other design tools from Google and other companies. We also tried a few open-source solutions, and frankly, you don't get that professional finish in any other solution. Visio is more professional and accurate. 

What is most valuable?

I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable. 

It is really a professional solution for designing. The designs look really nice in the PDF. 

What needs improvement?

They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that.

It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team.

We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data.

For how long have I used the solution?

I have been using Visio for three to five years.

What do I think about the stability of the solution?

It is stable. I never had a bug.

What do I think about the scalability of the solution?

It is scalable. We are a small organization. We are a part of a startup, and there are about five to seven users who use it, which is not a big number, but it is enough for us. Architects and web designers are some of the users of this solution.

How are customer service and technical support?

I never needed their service. It is so easy to use and stable. 

Which solution did I use previously and why did I switch?

I used a workflow, which was free, but it wasn't better than Visio.

How was the initial setup?

It is really easy.

What's my experience with pricing, setup cost, and licensing?

There are some cheaper as well as free solutions.

What other advice do I have?

It is natural and professional. It is very easy. You just align and drag and drop elements. That's the only thing Visio needs.

I would rate Visio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Management Analysis and Control Advisor at VdM
Real User
Draws BPMN diagrams but lacks timing features

What is our primary use case?

Process modeling. 

How has it helped my organization?

It's not easy to share and modify by colleagues.

What is most valuable?

Drawing BPMN diagrams.

What needs improvement?

Sharing, and add timing features.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Architect at a government with 10,001+ employees
Real User
Integrated well with Microsoft tools and the Office suite, but it needs better support for third-party tools
Pros and Cons
  • "The most valuable feature is that it is integrated with other tools in the Microsoft Office suite, as well as at the backend with products like SharePoint and Microsoft Teams."
  • "I think that it feels a bit outside with respect to the icons that are available."

What is most valuable?

The most valuable feature is that it is integrated with other tools in the Microsoft Office suite, as well as at the backend with products like SharePoint and Microsoft Teams.

What needs improvement?

I think that it feels a bit outside with respect to the icons that are available.

It should be easier to integrate with other platforms like Confluence, or other content management platforms for exporting and collaborating on drawings.

It would be helpful if Visio could open drawings from other kinds of tools.

For how long have I used the solution?

I have been using Microsoft Visio for at least 10 years.

What do I think about the stability of the solution?

This is a stable solution and we plan to continue using it for the foreseeable future.

What do I think about the scalability of the solution?

Visio is a scalable product. We have perhaps 300 users in the company.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

I did not use another similar solution before this one.

What about the implementation team?

Our in-house team installed the product for me.

What other advice do I have?

If you are using other Microsoft products then I can recommend using Visio.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Associate Consultant at a computer software company with 1,001-5,000 employees
Consultant
Easy to use and works well with PowerPoint, but it needs simulation functionality
Pros and Cons
  • "What I like the most is the simplicity and ease of usage."
  • "The simulation is an area that requires improvement."

What is most valuable?

What I like the most is the simplicity and ease of usage.

The reason I like it is that we, as consultants, use PowerPoint a lot, and it's easy to drag it and put in a slide of PowerPoint since it's a Microsoft product.

What needs improvement?

The simulation is an area that requires improvement.

In the next release, I would like to see the simulation improved. It's a Microsoft based, so it's still good, but it needs simulation. 

For how long have I used the solution?

I have been working with Visio for the past four years.

What do I think about the stability of the solution?

If we were to say that stable was equal to 100 and unstable was equal to zero, I would give Visio a 50 percent. I would say that if it's a product-based usage for Visio, and it is highly-critical, then I wouldn't use Visio.

For anything that has to do with numbers or with low-level visualization of the system, I wouldn't use Visio because I would need simulation.

If simulation falls under stability, then I would say that it is not stable.

How are customer service and technical support?

I have not contacted technical support.

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Consultant at a financial services firm
Vendor
Templates provide a wide variety of the commonly used graphics

What is most valuable?

The templates are the most valuable feature as there is a wide variety of the commonly used graphics.

When you open a diagram, you have a number of templates such as Engineering, Network, Software, Maps, etc. that quickly organize the images you can use in Visio.

How has it helped my organization?

We can build the process workflows. It makes it easier to describe the process flows.

What needs improvement?

There is a need to keep updating the mobile icons.

For how long have I used the solution?

I have used this solution for more than 10 years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How was the initial setup?

The setup is simple; just load and go.

What's my experience with pricing, setup cost, and licensing?

It is a great investment. Use the Visio Viewer, which is for people that really don’t need to just create a view.

What other advice do I have?

It is fantastic, but avoid making flow charts a full-time job.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: March 2024
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.