Zendesk Reviews, Competitors and Pricing

it_user247317

Account Coordinator at a tech vendor with 201-500 employees

May 31, 2015

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Friendly and intuitive design, but sometimes they wouldn't update by tickets and I kept getting an error message.

What is most valuable?

Zendesk has helped us to better connect and respond quicker to our clients.

How has it helped my organization?

Report Generator needs to be improved.

What needs improvement?

I was not there at the initial deployment of Zendesk with my past company.

For how long have I used the solution?

I have used it for one year.

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What was my experience with deployment of the solution?

Overall, I don't think I did. There were a few instances where Zendesk was not updating my tickets and I kept getting an error message.

What do I think about the stability of the solution?

No, I think the tool is great for small business and smaller start-up companies.

What do I think about the scalability of the solution?

I never dealt with Zendesk customer service, but I have heard great things about it.

How are customer service and support?

Customer Service:

I believe the company had a trial period with SalesForce, but switched to Zendesk because of the affordability.

Technical Support:

I was not available during initial setup, but Zendesk is pretty quick to catch.

Which other solutions did I evaluate?

SalesForce

What other advice do I have?

Very simple to great to use
Friendly and intuitive design
Affordable
Great for small support team

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I believe Zendesk and my past company shared the same investor.