2015-10-25 12:49:40 UTC

When evaluating CRM Customer Engagement Centers, what aspect do you think is the most important to look for?

Let the community know what you think. Share your opinions now!

44 Answers
Real UserTOP 10

Customer experience - ease of use for user
Collaboration - simple UI to help team collaborate
Integrations - integrate with other tools to share data to help team serve efficiently.
Metrics - ability to measure and improve

2017-03-18 04:17:08 UTC18 March 17
Real User

Monitoring and Performance Tracking
Adaptibility and Ease of Use
Ease of Platform to Develop Custom Business Processes
Capability of Adapting/Integrating with other Data Sources

2015-12-06 01:46:20 UTC06 December 15
Real User

Automatic and intuitive reports are what I've found most lacking in many CRM solutions. I'm also often frustrated by an inability to monitor meaningful pipeline status. I always look for something simple on the top with tons of detail on the bottom.

2015-11-25 20:29:40 UTC25 November 15

I think that the most important aspect in a CRM CEC is the integration between the different data sources and the capability of tracking and supporting the customer journey end to end

2015-11-10 10:07:20 UTC10 November 15
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