Compare Aruba Networks vs Ubiquiti Networks

Aruba Networks Based on 94 reviews.	Ubiquiti Networks Based on 7 reviews.
Overview
Aruba Networks, Inc. is a networking vendor selling enterprise wireless LAN and edge access networking equipment. The company has over 1,200 employees and is headquartered in Sunnyvale, California. Aruba's core products are access points, mobility controllers, and network management software through their Airwave Management Platform product. According to the Dell'Oro Report published in Q211, Aruba ranked #2 in market share in the wireless LAN market.	Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.
Sample Customers
Aruba Networks Wireless WAN: The Pittsburgh Golf Club, Rio Rancho Public Schools, Amwaj Rotana - Jumeirah Beach Residence - Dubai, Trevecca Nazarene University Aruba Wireless: Consulate Health Care, Los Angeles Unified School District, Science Applications International Corp (SAIC), San Diego State University, KFC, ACTS Retirement-Life Communities Aruba Instant: Purdue University, Orlando Magic, Brussels Airport Company, Molecaten Holiday Parks	Ubiquiti Wireless: NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta Ubiquiti WLAN: NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC
Popular Solutions
Aruba Wireless 33 reviews Aruba ClearPass 4 reviews Aruba Networks Wireless WAN 2 reviews	Ubiquiti Networks UniFi 2 reviews Ubiquiti Wireless 1 reviews Ubiquiti WLAN 1 reviews
Top Comparisons
Cisco Wireless vs. Aruba Wireless Compared 44% of the time. Ubiquiti Wireless vs. Aruba Networks Wireless WAN Compared 66% of the time. Cisco Meraki Wireless LAN vs. Aruba Instant Compared 100% of the time.	Cisco Meraki Wireless LAN vs. Ubiquiti Wireless Compared 36% of the time. Aerohive Networks vs. Ubiquiti WLAN Compared 22% of the time.
Top Industries
Comms Service Provider 14% Financial Services Firm 13% University 10% Government 7%	Comms Service Provider 32% Marketing Services Firm 10% University 7% K 12 Educational Company Or School 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John Le Brun
Independendent Consultant at John LeBrun
What is our primary use case?: Visibility and control in any environment, especially Healthcare,Finance, Education...
Read full review of Aruba Airwave »
Anonymous User
Network Architect
What is our primary use case?: We used ClearPass for wireless 802.1x Authentication in a large campus deployment...
Read full review of Aruba ClearPass »
Anonymous User
User at a tech services company
What is our primary use case?: Primary use is to provide WLAN access for our managed clients networks; from 10-user...
Read full review of Aruba Instant »
Ton Zwartjens
Networking Sales Specialist at a tech services company
What is most valuable?: Ease of installation. • How has it helped my organization?: We've got a remote site....
Read full review of Aruba Networks Wireless WAN »
D6B8
District Technology at a K-12 educational company or school
What is our primary use case?: Using this solution district-wide in all of our secondary buildings. We have over...
Read full review of Aruba Wireless »

Review 1 of 5

Melvyn Lee
Core Radio Network Solutions Manager (Retired) at a comms service provider
What is our primary use case?: I installed the Ubiquiti UAP-AC-Pro at our HQ, which is a converted church. The WiFi...
Read full review of Ubiquiti Wireless »
Alex-Wilson
Owner at a tech services company
What is our primary use case?: WiFi for our home office and client sites as well. • What is most valuable?: ...
Read full review of Ubiquiti Networks UniFi »
WiFiSuperman
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
What is most valuable?: As a turnkey solution. • How has it helped my organization?: Best for SoHo businesses....
Read full review of Ubiquiti WLAN »

Review 1 of 3

Customer Service

WiFiSuperman
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
TAC is really a 9+
Read full review of Aruba Wireless »
ugurdy
Network Engineer at a university
Customer Service: Almost excellent. Technical Support: Almost excellent.
Read full review of Aruba Wireless »
WiFiSuperman
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Customer Service: Customer service is top notch. Technical Support: Very technical. The techs always help until...
Read full review of Aruba ClearPass »
Joe Hillenbrand
Network Administrator
The support is top notch, expert, and very friendly.
Read full review of Aruba ClearPass »
Eric Winiger
IT Operations Manager at a university
HPE Aruba technical support is a nine out of 10.
Read full review of Aruba Wireless »
Mathew Simupande
HPE Business Development Manager at a tech services company
I haven't used technical support as of yet.
Read full review of Aruba Wireless »
Prashant Harnal
Co Founder at a tech services company
Customer Service: Aruba has one of the best support teams amongst all the vendors. Technical Support: Technical...
Read full review of Aruba ClearPass »
Jovan Jovanovic
Product Manager at a tech services company
Customer Service: Excellent. Technical Support: They are very good responsive and very good knowledgeable.
Read full review of Aruba Wireless »
D6B8
District Technology at a K-12 educational company or school
Customer Service: Customer service is very poor. We've had many problems with Aruba TAC, such as (and not limited...
Read full review of Aruba Wireless »
Brian Higdon
Network Professional at Transformation Networks Inc.
For 90% of troubleshooting and basic configuration the Technical Assistance Center has always been very good, once...
Read full review of Aruba ClearPass »
Anonymous User
Deputy Director Infrastructure Delivery (acting) at a university
Technical support has been good. We have a support contract with HP and access to the right people when we need them....
Read full review of Aruba Wireless »
Anonymous User
Assistant Manager - Solution Design at a tech services company
The technical support is satisfactory. However, there is a room for improvement.
Read full review of Aruba ClearPass »
Anonymous User
Professional Services Engineer at a tech services company
Customer Service: 10/10 Technical Support: 10/10
Read full review of Aruba Wireless »
Bhagat Singh
Head of IT Department
A situation where we have had to contact technical support has never happened in the last year. It has been really...
Read full review of Aruba Wireless »
Anonymous User
Systems Analysts at a university
Technical support is very, very good. They've supported us with everything that we need.
Read full review of Aruba Wireless »
Anonymous User
Executive Director of Innovation at a hospitality company
Customer Service: Service has been good - 8/10. Technical Support: 8/10
Read full review of Aruba Wireless »
Nitin Teckchandani
Associate Consultant at a tech services company
Customer Service: 7/10. Technical Support: Technical support is one of the strong areas for Aruba and I would rate it...
Read full review of Aruba Wireless »
MarcoPiazzalunga
Networking Solution Architect at a comms service provider
We provide technical support ourselves.
Read full review of Aruba Wireless »
Anonymous User
Network Design and Delivery at a financial services firm
Just slightly above the middle rating because not all technical support have the same caliber of troubleshooting an...
Read full review of Aruba Wireless »
Michael Mikolay
Network Administrator at Centennial College
Customer service and technical support have always been great. We've never had an issue getting support from Aruba....
Read full review of Aruba Wireless »
Anonymous User
Professional Services Engineer and Trainer at a tech services company
Our TAC is very responsive and very helpful. They are able to provide solutions for all the new requirements by...
Read full review of Aruba ClearPass »
Anonymous User
Network Administrator at a university
Technical support is very good, but it's dependent on the engineer you get. Sometimes you'll get a fantastic engineer...
Read full review of Aruba Wireless »
Anonymous User
Manager IT at a university
Customer Service: 8/10 Technical Support: I'd rate technical support 9 out of 10.
Read full review of Aruba Wireless »
Anonymous User
Network Administrator at a healthcare company
Support through third party vendors or direct from HPE has been easy to manage. They are very responsive.
Read full review of Aruba Wireless »
Anonymous User
Senior Network Administrator at a manufacturing company
Technical support was not all that great, actually. They are responsive, but oftentimes are VERY reluctant to...
Read full review of Aruba ClearPass »
Anonymous User
Founder and Principal Analyst at a tech services company
I think it's great. I've never heard a customer complain and they get you on the phone with an engineer quickly....
Read full review of Aruba Wireless »
Anonymous User
WW IT Technical Manager at a pharma/biotech company
Sometime technical support goes directly through Aruba, and other times it goes through a third party.
Read full review of Aruba Wireless »
Anonymous User
Network Administrator at a university
Aruba Support is fast and accurate. I never have problems getting someone on the line that can find a resolution the...
Read full review of Aruba ClearPass »
Anonymous User
System Architect - Networks at a university
Customer Service: 8 out of 10. Technical Support: 8 out of 10.
Read full review of Aruba Wireless »
Anonymous User
Network Engineer at a tech services company
Customer Service: No idea, i do not deal with them. Technical Support: 75%
Read full review of Aruba Wireless »

Review 1 of 30

WiFiSuperman
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
Alex-Wilson
Owner at a tech services company
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti Networks UniFi »
Adrian Munteanu
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »

Review 1 of 4

Technical Support

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