Ubiquiti UniFi Review

Straightforward with good central management and good stability

What is our primary use case?

The solution is primarily meant for internal office use. The solution has only one SSID, and there aren't normally restrictions on bandwidth, etc.

What is most valuable?

The central management is the solution's most valuable aspect.

There's an ability to keep out some users as well which can be very handy.

Overall, the suite of tools is quite useful.

The solution is straightforward and simple to use.

What needs improvement?

If I could manage the W-LAN or other items without a UniFi switch, that would be very helpful. I have not tried, but I think some options are tied to the hardware, like the Ubiquiti switch.

For how long have I used the solution?

I've been using the solution for seven or eight years. Before I worked at my current company I was using it at my home and for some customers. I started using it originally around 2014 or 2015.

What do I think about the stability of the solution?

The solution is very stable. I must say that when we deploy some notch points, we never get feedback - neither negative nor positive. It's just transparent and it works. A client would only reply is something is not going well, so their silence is a sign that everything is good. Basically, we set it and forget it.

What do I think about the scalability of the solution?

We haven't had any very big deployments yet. We might have one or two bigger ones this summer for some other companies. We are going to deploy 70 in one hotel, and maybe more than 200 in another company. We haven't extensively tested the limits of the solution's scalability yet.

How are customer service and technical support?

I've never been in touch with technical support because I've never needed assistance.

Which solution did I use previously and why did I switch?

I personally haven't used a different solution. However, another person in the office has used Google's version of the solution. We have tried to deploy it in the past, but the cost is really, really high so the customer rejected it.

If the customer wants only one or two access points, then it may be that he already has some consumer-level solution, like TP-Link, and we have to adapt to it. Normally, we only work with Ubiquiti and don't deploy other brands.

How was the initial setup?

The initial setup was really straightforward.

Deployment only took a little bit of time, since I had some preset virtual machines to load for the customer. I simply had to connect the switches to the areas we were trying to reach and assign them and we were done. There was nothing much more to do beyond that.

What other advice do I have?

I always update the solution to the latest version, so I think that 99% of our customers have the latest instance.

While the solution is on-premises, sometimes it has a remote login from the Ubiquiti Cloud. We're not on the cloud, we just use the login. 

I'd advise others considering using the solution to use a virtual machine. It's cheaper and simpler than using Ubiquiti Key. I don't know, with the integration of the cameras, if that's possible in all cases, however. In those cases, companies may have to use Ubiquiti Key.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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