Compare ConnectWise vs Zoom Video Communications

ConnectWise

Based on 76 reviews.

Zoom Video Communications

Based on 199 reviews.

Latest Research

Buyer's Guide

ConnectWise ScreenConnect vs. Zoom

March 2024

Zoom vs. ConnectWise ScreenConnect

Updated: March 2024

Buyer's Guide

ConnectWise ScreenConnect vs. Zoom

March 2024

ConnectWise ScreenConnect vs. Zoom

Updated: March 2024

Sample Customers

ConnectWise ScreenConnect

Jon Rosen Systems

Zoom

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Popular Solutions

ConnectWise ScreenConnect

5 reviews

ConnectWise PSA

5 reviews

ConnectWise Automate

2 reviews

Zoom

34 reviews

Top Industries

Educational Organization

24%

Computer Software Company

16%

Comms Service Provider

Financial Services Firm

Educational Organization

92%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »
Tushar Shelar
CEO at Icon Technologies
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum,...
Read full review of ConnectWise RMM »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »

Review 1 of 5

AlexandruCioruta
Senior manager at Ernst & Young
I've been using the solution for different vendor meetings and training.
Read full review of Zoom »

Review 1 of 1

Customer Service

Cobus Burgers
Managing Director at NETCB
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ConnectWise ScreenConnect »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ConnectWise ScreenConnect »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ConnectWise ScreenConnect »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise ScreenConnect »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ConnectWise ScreenConnect »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ConnectWise ScreenConnect »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

NeilMckie
Head of IT at William Cook Holdings Limited
I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.
Read full review of Zoom »
PradeepKumar25
Associate Manager at Tech Mahindra Limited
We contacted the support team for some activation with Brevo. We wanted to integrate the Brevo platform with events...
Read full review of Zoom »
ManishBhandari
Presales Technical Specialist at Redington India Limited
The technical support for this solution is good.
Read full review of Zoom »
Leslie Mavonyani
Head of technical and projects at BI Dynamics Pty Ltd
I never had a reason to use the solution's technical support.
Read full review of Zoom »
Marcelo Sena
Business and Solutions Development Manager at a comms service provider
I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I...
Read full review of Zoom »
Graeme Trevayne
Managing Consultant at Mencius
I have not needed to contact technical support.
Read full review of Zoom »
Anonymous User
Account Executive at a tech vendor
I have not contacted technical support directly. Any issues are addressed with my IT team.
Read full review of Zoom »
Anonymous User
Information Technology at a healthcare company
The users never call IT support for any help with it.
Read full review of Zoom »
Alyssa Lawson
Founder at SMPLX
I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom...
Read full review of Zoom »
Anonymous User
Visiting lecturer at a university
I know a lot of IT, and therefore, most of the things that come up I can fix and if I can't fix it directly, I go and...
Read full review of Zoom »
Anonymous User
Regional Sales Director - India & Middle East at a computer software company
I have never directly contacted Zoom's technical support. My organization has a centralized IT team.
Read full review of Zoom »
Anonymous User
Lan Specialist at a healthcare company
I have never needed to contact support.
Read full review of Zoom »
Anonymous User
Digital Growth Manager at a tech vendor
I have never contacted technical support.
Read full review of Zoom »
Anonymous User
Lead Presales at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.
Read full review of Zoom »
Anonymous User
Systems Engineer at a manufacturing company
I have not needed to contact the support of Zoom.
Read full review of Zoom »
Abhisek B
Senior Manager at RP Sanjiv Goenka Group
I've never contacted Zoom's technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoom »
MarcoCarvajal
Co-fundador CEO/CTO at XANDOR Automotive
I've never had to contact Zoom support.
Read full review of Zoom »
Odell Hall
Owner, Editor-In-Chief at planetill.com
You really didn't need tech support for Zoom. Something terrible would have to happen before you called Zoom tech...
Read full review of Zoom »
Ajesh Kumar P.T.
Specialist at CSS Corp
We have not had to contact technical support. Also, I have seen a lot of training links sent out from Zoom to help...
Read full review of Zoom »
Anonymous User
Security Engineer at a computer software company
I have not needed to contact support.
Read full review of Zoom »
Anonymous User
Presales Consultant at a financial services firm
I have not contacted technical support. It is maintained by my company; I am a user who does not get involved in the...
Read full review of Zoom »
Anonymous User
Portfolio Manager at a computer software company
I haven't had any issues with technical support.
Read full review of Zoom »
Anonymous User
Principal Consultant at a tech services company
I have not needed to contact the support.
Read full review of Zoom »
Anonymous User
Research Assistant at a university
I haven't contacted the tool's technical support yet.
Read full review of Zoom »
Anonymous User
Network Security Engineer at a tech services company
I have not needed to contact technical support, I have not had an issue.
Read full review of Zoom »
Ornit P
Team Leader at Elbit Systems Ltd
I have never used the solution's technical support.
Read full review of Zoom »
Chandra Cipta
Senior Manager at Mitrais
We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the...
Read full review of Zoom »
Anonymous User
Business Development Manager of Storage Systems at a manufacturing company
I have no experience with support because I have never needed any.
Read full review of Zoom »
Anonymous User
Service Delivery Lead at a insurance company
I have not needed to contact the technical support of Zoom.
Read full review of Zoom »
Marc Staimer
President/CDS at Comcast Business
I have not been in contact with technical support.
Read full review of Zoom »

Review 1 of 30

Technical Support

No Data Available

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