ConnectWise Control Review

It has become our default solution, especially for laptop clients.

What is most valuable?

Remote access to client computers from browser.

How has it helped my organization?

We are able to remotely manage all client computers from anywhere our support team has access to a device with Internet connectivity.

What needs improvement?

The ability to autolock Windows desktop on remote computers after a remote session disconnects would be ideal.

For how long have I used the solution?

3 months

What do I think about the stability of the solution?

We've had no issues with the stability.

What do I think about the scalability of the solution?

It's been able to scale it for our needs.

How are customer service and technical support?

Have not needed any support to date so cannot comment.

Which solution did I use previously and why did I switch?

We continue to use other remote support solutions but ScreenConnect has become our default solution, especially for laptop clients.

How was the initial setup?

It's straightforward and easy to setup. We simply created and installed the Screenconnect remote access client on each client computer to be managed.

What's my experience with pricing, setup cost, and licensing?

Pricing and options were straightforward and cost effective for our needs.

Which other solutions did I evaluate?

We researched prior to evaluating any remote access solutions and decided that Screenconnect was out first choice. We initiated a trial and have not looked back at any other solutions.

What other advice do I have?

The simplest advice is give it a trial. It’s easy and it works.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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