3CX Live Chat ROI
RK
Raman Kalia
Head CX at Tecrivuelt
We have not calculated ROI. I think most of the organization's ROI comes from the things that we are using. Some are a mix of backend management, including security guards. It is not that we are using it for pure processes per se, such as supporting processes for sales or maybe collection. It's not that way. So ROI is different.
View full review »SM
Seth Mitchell
Strategic Partner at East Kentucky Telecom Inc.
I don't have any numbers in front of me, but the cost of the license and implementation was small, so we've already recouped the money far and above anything that we've spent for the solution.
View full review »GS
Gustavo-Santos
IT Consultant at DirectCall
Many of my customers cut some costs in their local environment using 3CX because they usually use cell phones for communication. And when they switched to an SAP environment, they saw some cost savings.
View full review »Buyer's Guide
Virtual Meetings
April 2024
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: April 2024.
768,924 professionals have used our research since 2012.
S
SteveWalker
Owner at Cerberus IT Solutions
We have received a return on our investment by purchasing this solution. We have omnichannel support and we have noticed on the channels where we have deployed it, there has been a reduction in phone calls made inbound, and an increase in support turnaround. We have been able to resolve cases quicker where we have been able to chat in real-time about a problem.
View full review »MW
Michael Warmbier
Technology Consulting Services at a tech services company with 51-200 employees
We have found the ROI to be as little as a couple months, but typically no more than 22 months for most, if not all of our clients. Our clients average ROI is 9 months.
View full review »PD
pdonovan89107
CTO at a security firm
The monthly savings on service alone pays for the system in 8 months or less. If you factor in time and manpower, along with the new features that helped productivity, I would value the ROI at less than 3 months.
View full review »RF
Rafael Forcini
IT Coordinator at Zignet
Our company has saved a lot of money from using 3CX Live Chat. We do not need the local phone company or mobile phones anymore. We only use the 3CX Live Chat software on our desktops or other devices.
View full review »BA
Bart Austin
Sr. IT Consultant at Carolina InfoTech
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.
View full review »For us, there was no real comparison since it was our first PBX.
From customers, we got impressive feedback on savings.
View full review »This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.
View full review »This is hard to quantify.
View full review »Buyer's Guide
Virtual Meetings
April 2024
Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: April 2024.
768,924 professionals have used our research since 2012.