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IP PBX Reviews

Read top reviews of IP PBX solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Microsoft
Real User
Senior Consultant at Unify Square
Feb 27 2018

What do you think of Lync Server?

Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...
3CX
Real User
Senior Network Systems Engineer at a tech services company
Aug 20 2017

What is most valuable?

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or... more»

How has it helped my organization?

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well... more»

What needs improvement?

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix... more»

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Microsoft
Real User
Senior Consultant at Unify Square
Jul 04 2016

What do you think of Lync Server?

Disclaimer - Time flies, and I received a message from IT Central Station to update my past reviews, including the one I wrote some months ago about Lync Server 2013. Honestly, it would have been easy to just update a few lines here and there and keeping the contents (that were still good) online. However, I have tried to use wisely the aforementioned period of time and my knowledge of Lync and of his potential is now deeper. So, I decided to throw away the previous review (including a good number of views it had) and to write a completely new post. What is Lync Server 2013 Lync is a Unified Communications (U.C.) product. It means that in a single product you have a native integration between many different communication tools (IM, conferencing,...
Microsoft
Real User
Senior Consultant at Unify Square
Dec 11 2017

What do you think of Lync Server?

High availability is something that companies do not take for granted, they take it as given (especially when we talk about telephony). While Lync 2010 did a good work on this critical aspect there were still some weak points on the architecture when there was the need for a really continuous service. For example the mechanism behind the “backup registrar” implementation was really a limit and, for the Enterprise Front End deployments, the need for a clustered SQL server Back End was a restriction and did not match with the requirements related (also) to some kind of disaster recovery plan.   Front End Pairing and new rules on licensing Lync 2013 makes a step forward, building on what was valid in the previous logics and using whole new solutions were they are necessary. The...
3CX
Real User
CTO at a security firm
Mar 29 2017

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you... more»
3CX
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our... more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension. Another example is the integration. An incoming call to the tech... more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being... more»
Microsoft
Vendor
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
Jul 23 2017

What is most valuable?

RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to... more»

How has it helped my organization?

We have used Microsoft products and this product is tightly integrated in the Microsoft ecosystem. Everyone in the company uses some aspect of this product.

What needs improvement?

Conferencing and interoperability need to be improved. The biggest challenge has been seen in terms of interoperability with the other vendors. Microsoft chose standards which are freely available to minimize their costs. This decision means... more»
3CX
Real User
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
Aug 17 2017

What is most valuable?

* Ease of configuration and implementation * Windows Platform * Support is second to none

How has it helped my organization?

* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It has made my life as the VoIP Division Manager easier. Just an all round fabulous product.

What needs improvement?

Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure. I would like them to bring back the system Extension View option... more»
3CX
Real User
IT Manager
Jul 31 2017

What is most valuable?

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the... more»

How has it helped my organization?

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an... more»

What needs improvement?

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.
3CX
Reseller
Directed
Aug 17 2017

What is most valuable?

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at... more»

How has it helped my organization?

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

What needs improvement?

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.
3CX
Real User
Technology Consulting Services at a tech services company with 51-200 employees
Jan 10 2017

What is most valuable?

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte"... more»

How has it helped my organization?

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"

What needs improvement?

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.
3CX
Real User
Technical Manager at a comms service provider with 51-200 employees
Aug 23 2017

What is most valuable?

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are... more»

How has it helped my organization?

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps keeping us always connected and is a great cost saving tool for ourselves and clients.

What needs improvement?

The outbound call reporting and wall board could be improved for the outbound call centers functions.
3CX
Real User
Owner at a tech services company with 51-200 employees
Jul 20 2016

What is most valuable?

Built natively for and runs great on Windows 7/10/Server 2008/Server 2012. Utilize SIP trunks for ISP failover scenarios - we have one customer that has a backup wireless link that fails over seamlessly. Very powerful queuing and call control options. Windows and Mobile softphone apps work great.

What needs improvement?

We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode. We would also like to see voicemail deletions sync between Exchange mailboxes and 3CX. Lastly, I'd like to see voicemail to text transcription.
3CX
Real User
Client Services Manager - Software Development at a comms service provider with 11-50 employees
Jan 18 2018

What is most valuable?

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional... more»

How has it helped my organization?

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

What needs improvement?

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.
3CX
Real User
President at a tech services company with 51-200 employees
Jun 17 2017

What is most valuable?

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

What needs improvement?

I have a few things on my wish list however you have to keep in mind they are all advanced features. The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very important to us who use it to provide hosted VoIP. Another area... more»
3CX
Real User
Managing Director at Fly By Wire
Aug 22 2017

What do you think of 3CX?

Valuable Features Fully equipped soft PABX without hidden extras. Not one option missing. Free software for client's computer and smartphone. Infinitely upgradeable and easy to migrate to other hardware or host. • Improvements to My Organization Work from everywhere and still be able to be unavailable. Video conference and share screen is a breeze and free. • Room for Improvement There's always some room for improvement, but with at least one new version per year and regular service packs, issues are fixed quite fast and new possibilities are added for free. • Use of Solution At least seven years. • Deployment Issues None worth mentioning. Of course one needs to know his stuff. • Stability Issues Stability is no issue. If you run it on Windows, a regular...
3CX
Real User
Avaya Support Engineer at Simba Group
Aug 28 2017

What is most valuable?

Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing... more»

How has it helped my organization?

It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc.

What needs improvement?

For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in.
3CX
Real User
Chief Operating Officer at a comms service provider
Aug 10 2016

What is most valuable?

Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop. Web meeting is a feature that surprised us. It allows us to do quick product demo or... more»

How has it helped my organization?

We're able to quickly do product demos or training with very little setup. We have people working in remote offices and they're able to answer reception calls or transfer calls just like if we were all in the same office Chat has been very... more»

What needs improvement?

It would be nice if the Chat feature also allowed us to transfer files. We'd like to have the ability to manage calls (transfer, see call list) from the android client. Once we started to use the 3CXPhone application on our computers, it... more»
3CX
Jun 13 2018

What do you think of 3CX?

Improvements to My Organization It helps with business productivity and reduces the cost of communications. • Valuable Features The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security. • Room for Improvement It could be better in terms of providing more options for call recording. • Use of Solution One to three years. • Stability Issues I would rate it 100 percent. It has very good stability. • Scalability Issues Scalability is very good. It is very easy to increase anything we want with this system. • Initial Setup The setup is okay for us but we are a technical team, so it is easy for us to implement the initial setup. • Other Solutions Considered We are just trying to...
3CX
Real User
Enterprise Account Manager at a comms service provider with 10,001+ employees
Aug 20 2017

What is most valuable?

* Call reporting * Call recording * Soft phone functionality The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing. Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through... more»

How has it helped my organization?

The product increases the variety of services that my company is able to sell to their customers.

Have A Question About IP PBX?

Our experts can help. 279,728 professionals have used our research on 6,322 solutions.
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