Clarity SM Pricing
The pricing is based on a subscription model.
View full review »Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers.
View full review »The solution is quite reasonable compared to other solutions in the market.
View full review »Buyer's Guide
Clarity SM
April 2024
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Licensing from CA is straightforward. The system is licensed by concurrent user. The rule of thumb for named users to concurrent users is 3/1. When you buy this system new, the licensing is amazingly simple. No add-ons. Just one license and you get everything. The challenge with CA licensing occurs over the long term. CA routinely changes the suite components every 5 years (or so), forcing existing customers to pay a license upgrade fee for access to the new components.
View full review »There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM.
View full review »I had no input nor purview into pricing or licensing.
View full review »Negotiate with the vendor.
View full review »It's more expensive in the cloud because you had to purchase per user, but by bringing it back in-house, we can have concurrent licenses. We have over 800 analysts in the system, so it gets cheaper pricing.
View full review »We don’t have any issues with regards to the licensing module or pricing.
View full review »JS
Joaquim Santos
Senior Engineer at Banco Portugal
The licensing cost is comparable to other solutions on the market.
View full review »MM
Makhosonke-Matshoba
ESM Specialist at Gijima
I'm not so involved on the commercial side of things but I believe the cost could be improved. I'm not sure if it's a currency exchange rate issue but we are in Africa so it's quite expensive.
Taking into account of the strong relation that we have with CA Technologies, and so many others products that we have implemented, price was not an issue.
View full review »Service Desk Manager price is not very high and the benefits are considerable. If you compare with other products, for the same money, you'll get a more flexible system, with a very nice licensing model (it is licensed per analyst that's processing the ticket, not per ticket or per user).
View full review »I don't see anyone other than large companies being able to afford this system.
View full review »PC
Consult298936
Senior Engineer at a financial services firm with 1,001-5,000 employees
Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
View full review »TS
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter Cars SA
The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.
View full review »TG
Reviewer2892
Vice President of Infrastructure Management at a transportation company with 10,001+ employees
The product has several licensing models. In our corporation, we are using a concurrent licensing model and there is no cap for the license due to licensing model being ethical. I think pricing of this model is suitable for growing corporations.
View full review »Licensing costs can be high as they're based on the number of service-level metrics rather than by user. For a large number of users, try to get the enterprise license rather than individual licenses for each metric.
View full review »No comment. Ask me privately.
View full review »It is a bit expensive, but you definitely get what you pay for. It is worth it!
View full review »It is a bit expensive, but you definitely get what you pay for. The product is worth it.
View full review »I'll say this: This is not cheap. However, with the rather hefty price tag, you do get the support from CA and for the alternative commercial products designed for same scale use, the price is still competitive.
View full review »For a service desk, maybe look at other options due to the cost. It will happen someday probably because of the cost. Now ServiceNow is coming along and wiping out everything.
Perhaps the cloud will bring down the cost. If somebody has an alternative with a cloud-based solution, that would bring down the cost.
My advice is to try to test the product a lot, including its procedural dependencies.
Advice from some end-users would be very interesting, as it would evaluate the ease of integrations and customizations.
View full review »We think CA pricing is straightforward. They do have a tendency to re-bundle (and sometime rebrand) products and you have to be on top of that. If you build a relationship, working through these things is much easier.
View full review »Give it a shot, but go through a partner.
View full review »CA is competitive, i.e., if there are a lot of end users compared to number of analysts. However, that is not always the case.
View full review »Plan a Homologation Environment and possible uses for other areas of the organization other than IT. These points are extremely important and can impact the management and maintenance of the product.
View full review »ROI is closely linked to its current maturity. Aim to know exactly where you are, where you are going, and map the necessary actions and adjustments before deployment.
View full review »This product is worth the cost.
View full review »Last year, we looked at other solutions on the market and found some that were cheaper than CA. However, we decided to stay with CA because we already have a partnership with them.
View full review »I have no clue on pricing.
View full review »Pricing is simple, as it’s per concurrent analysts.
View full review »They offer a concurrent analyst license that covers all the CA Service Desk modules: Incident, Request, Change, Service Level Management, CMDB, and Reporting.
There is NO license for the end user. In my opinion, it is a good licensing structure because some of other service desk products in the market sell separate licenses for each module.
View full review »It is not the most expensive nor the cheapest solution. It depends on the negotiation with CA, but in general I think it is a fair price.
View full review »Pricing and licensing is usually a problem. CA solutions are very expensive; hence, only big organizations can afford them.
View full review »Pricing and licensing are affordable compared to other IT system management tools.
View full review »Make the investment; return guaranteed.
View full review »Pricing is good compared to other similar applications.
View full review »It's difficult to control costs, and it's expensive.
View full review »Buyer's Guide
Clarity SM
April 2024
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.