Anonymous UserImplementation Specialist - Application Solutions at a music company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."
"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."
"It has a very broad market share and a lot of people know about it."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"With this solution, the sharing of documents if very easy to do. There's a lot of collaboration you can do with your colleagues."
"It's quite easy to use and then of course it is quite well integrated to the rest of Office 365."
"Being able to use OneDrive as a mapped drive in Windows Explorer is the most valuable feature. Rather than using OneDrive on a browser, you can also open up the Windows Explorer and I can see the file structure in the normal format."
"The feature that I have found the most valuable is that Microsoft OneDrive works with any Enterprise Cloud Solutions Office app. You can edit a document on the cloud, share documents with your colleagues, and monitor changes. You can access your work almost anywhere. You can also sync Microsoft OneDrive with your workstation so that whatever you are working on gets automatically backed up to the cloud at regular intervals. So even if your system crashes, you still have a copy of your documents in the cloud, which I found very useful."
"One of the good features is that the users are not even aware that they're using it."
"It is good as a central hub for the storage of documents and sharing among team members."
"Scalability is good just because it is a cloud-based product."
"It helps you keep organized."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"I would like to have an offline DR deployment. If that is doable, then it would be a big win."
"The online application is quite limited, for this and other Office offerings."
"The file structure insight could be made more flexible like for creating more flexible folders."
"If I want to pick out certain criteria of pictures, Google enables me to do that whereas OneDrive is a bit sort of flaky."
"The area that can be improved is to be able to share easily with folks outside the organization and with folks who don't have an office account. Sometimes, when you send a link, you might have some form of repetition. If you don't know how to share it properly, whoever you are sharing it with will have issues using it. Also, the link that you use to share a document can be made a bit shorter. It doesn't have to be long. Typically, when you want to share a document, it has everything, such as the name of the organization, SharePoint, etc. A short URL will be easier to use, and it will just make life easier, especially because a lot of people are now going mobile. I'm not sure if there's a mobile version of Microsoft OneDrive, similar to Google Drive. If they don't have a mobile app, it would also be nice to have a mobile app because that would help in checking out your documents. It would be easy to check your documents on the go on your phone."
"The user interface sometimes fails and when it cannot connect, it does not give the reason why."
"Recent functionality changes have actually made the product more confusing to use."
"Technical support is not very impressive and is typical of large company software support."
"The initial setup is a bit clunky."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
"It has reduced operating costs by reducing the amount of manual work needed."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"Yearly, we pay for the maintenance, which is $20,000."
"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."
"The licensing cost of FileNet is comparable."
"We pay a lot for the Enterprise version, but it is a premium service."
"OneDrive comes with Microsoft 365 so it is just an added part of that package."
"It is free if you are using Office 365, and you get a terabyte of storage with your account."
"This is a pricy solution, given that we are only using it at 50% capacity."
Earn 20 points
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
Microsoft OneDrive for Business gives you online storage that works seamlessly with the tools you use every day to create, communicate, and collaborate from your PC/Mac or your iOS, Android, or Windows device.
IBM FileNet is ranked 1st in Enterprise Content Management with 26 reviews while Microsoft OneDrive is ranked 2nd in Content Collaboration Platforms with 11 reviews. IBM FileNet is rated 8.2, while Microsoft OneDrive is rated 8.0. The top reviewer of IBM FileNet writes "Easy to integrate, and enables our clients to guarantee compliance". On the other hand, the top reviewer of Microsoft OneDrive writes "Collaboration and sharing that is experiencing growing pains as it comes into its own". IBM FileNet is most compared with SharePoint, OpenText Content Suite Platform, IBM ECM, OpenText Documentum and Micro Focus Content Manager, whereas Microsoft OneDrive is most compared with Box, Citrix ShareFile, Dropbox, Amazon WorkDocs and IBM ECM.
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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.