Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.
The initial setup is easy. If you want the desktop program, you just download and install it.
It is very straightforward to set up, use, install, and transfer sessions.
If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.
The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.
it's very easy to use, it's very efficient.
The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.
I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.
The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.
The ability to easily connect back and retrieve data from the computer systems that I have.
I can copy information and put it into a presentation that I may be putting together at another location.
Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner.
Being able to remote access my computer means I can work at night from my house.
I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.
The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.
If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something.
There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.
It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.
TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.
TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.
It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.
The product and platform work well. That is why I have stay with them so long. The stability has typically been good.
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.
Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.
Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?
They need to improve their technical support.
it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.
They need to combine computer and mobile end-user support to be a more streamlined experience.
Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem.
You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.
The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement.
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.
With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you.
I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session.
The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.
It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more.
It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot.
Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.
On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.
If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.
You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.
Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.
The business interface is clunky and not well-documented.
It should have ability to display notes in the computer list.
Pricing and Cost Advice
The rescue model is licensed by user.
The pricing is worth the value.
It's definitely worth the value.
The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings.
Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.
It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.
Look at the different plans they have. Do not pay for a plan you do not need.
The pricing is a little on the higher side, though.
The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing.
Lower the price for an individual user.
I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price.
The company does not scale the price based upon use.
I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product.
It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great.
It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense.
We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro.
It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot.
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.
The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.
TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.
Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS
What is our primary use case?We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is primarily macOS, with about 95% of end-users on Macs, but our servers split between Windows and macOS. We also have some digital signage devices that run Linux, and we use TeamViewer to control them as well. We ran TeamViewer concurrently with LogMeIn for about year as we evaluated TeamViewer as a replacement. TeamViewer's superior remote quality (especially in low-bandwidth situations) and ease of mass deployment, combined with LogMeIn's serious and longstanding bugs led us to recently discontinue LogMeIn in favor of TeamViewer.
How has it helped my organization?Coming from LogMeIn, TeamViewer's remote control quality, Host reliability, file-transfer capabilities and ability to support multiple simultaneous controllers on a Host have been a great improvement. TeamViewer's simultaneous-controller/tech licensing is better for us than LogMeIn's device-based licensing, because we don't have to worry as much about maintaining devices in the list as a driver of licensing costs.
What is most valuable?TeamViewer's cross-platform nature is important to us, as we are about 95% macOS, and our IT organization is all-Mac, so we often use our Macs to control Windows machines. TeamViewer is very fast, with very high fidelity and visual quality, in both high- and low-bandwidth situations, far better than our experience with LogMeIn.… Read more »
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LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
|Helping people and businesses access their digital lives from virtually anywhere, on any device.||TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
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