The stability is excellent. In the three years that we've been using it, there has only been one major outage. Even during that outage, there was still limited functionality available. We have definitely seen that since that event, which was a little over a year ago now, they've made some massive improvements to their infrastructure and their highly available environment. There really hasn't been any disruptions since then.

They actually advertised that they improved it. They sent communications to their customer base. They advised them that this was an event that you never really plan for, but it did happen. They made significant investments to ensure that it wouldn't happen again. There has been a series of maintenance to their back-end systems and infrastructure to ensure that they remain more resilient. Since then, we haven't seen a major disruption in service. I would classify it as a very highly available system with minimal disruptions.

They just upgrade their platform continuously, so you're always on the most recent version.

We have a part-time administrator who is doing our day-to-day maintenance. Most of that is more about further enhancements and improvements than about maintenance. Maintenance is very low-key, in terms of an administrator. In IT Alerting, the most complex part is that we have in and around 52 calendars that are being managed for all of our individual IT teams, but we allow the managers of those groups to do the management of those calendars. It's fairly hands-off. There was some work upfront to create some documentation, and we had to train them. That is more of the administration that we have to do now: the upkeep. However, this is more done on a part-time basis.

We have encountered some issues with stability. The shorter answer is, "Yes, it's stable." 

The longer answer would be, we've had a couple of outages, and we had some very deep discussions with Everbridge on the fact that I can't alert people of an outage in my environment if I'm having an outage in their environment. That's bad, and they know it. They recognize it. They acknowledge that. 

We did have one problem within the first 30 to 60 days of going live where we had a day-and-a-half outage of the platform, and frankly, that's unacceptable. They heard that from us very directly. Since then, they've mitigated that by expanding their architecture and changing the method of their architecture to be more highly available and robust on their side. 

Since then, the stability has been top-drawer. We've had a few minor issues around things like messages not being delivered. Part of it is our expectation, that they deliver every message, 100 percent, 24/7, but I also absolutely recognize that we are literally all over the globe. We're everywhere in the world today as Cargill footprint. That means we're trying to deliver messages in near real-time, 20,000 miles away under infrastructure circumstances that could be very poor. It might be in a third-world nation. It might be in a place where there is no cellular signal or their cellular partnerships are not as well-built or professionally associated as in some other parts of the world. So sometimes, messages don't get delivered, but I would say that is a very rare challenge for us. Everbridge, along with any other service provider in their space, will have to face those once in a while, and I think they're very good at running interference with those "edge" connection points that are difficult to navigate. They're very good at it. Occasionally, we see a message dropped or a message not delivered, but it is rare, and I think they are doing everything they can to handshake with the providers around the world in a way that continues to minimize and, maybe someday, eliminate those one-offs.

It seems stable.

They're actually very good at fixing bugs or getting updates because they've made modifications to their calendar, to the escalations to be more flexible. So far they've checked off most of my request requirements on my list.

Considering how often we use it and the number of tickets we send through, it's very stable. The redundancy that they have is good.

It's very stable. We haven't had any problems with the system at all: Getting it in, being able to launch it from mobile devices, from inside the office, outside, websites. Everywhere we go to get into it, it works seamlessly. There has been no downtime so far.

The stability is good. Right now, it is a great product. We are just trying to enhance and automate it as much as we can. 

We've been using it for a year. There have been a couple of instances of our encountering some weird issues with the calls being dropped, or people not being able to hear. That was more towards the beginning part of our go-live. We ended up identifying it through troubleshooting with Everbridge and Twilio and different networks. It was an issue with an AT&T circuit somewhere. They were kind enough to give us a different set of bridge numbers so that we were going on a different path. Since going to those numbers, we haven't encountered that same sort of instability or call-quality issues. 

Other than that, occasionally a service advisory will go out from Everbridge where a certain communication path is having issues. But those are typically quickly resolved. We are pretty comfortable with the stability.

We haven't had any issues with stability. For the product as a whole, we have had one delayed notification and we've had the product for two and a half years now. We called support on that one and found out they were having a nationwide problem but it was fixed within two to three hours. They sent out a root-cause analysis a couple of hours after that, explaining to us what happened. They're pretty responsive.

That's the only delay we've had since we've had the overall Everbridge product.

As far as I know, they haven't had an issue with it. So, it is pretty reliable.

The solution is quite new for us so it's hard to comment on stability. We haven't had any problems till now. 

We haven't had any downtime-type problems. At some time within this calendar year, there was a temporary outage for a few minutes of some function within the system, and I'm not even sure it was one that I leverage. I get notifications from them through their communication systems telling me what the statuses are of the various components of the system, and I don't recall any point where the system was unavailable in its entirety. The stability has been excellent.

I have never experienced a stability issue. We once had an issue with the built-in conference bridges. After troubleshooting, we were able to determine the issue was on our internal PBX system and not Everbridge.

We have never had any issues with stability. 

From a functionality standpoint, we have been able to go in there, run things, and do things. We have had great success. We have written a white paper about the fact that we had 49 people trapped in Puerto Rico with the hurricanes. We have used it for more than 500 different notifications, tests, etc. I think the way it is configured and setup has been fairly successful.

It's been performing like a champ. We haven't had any outages. I had lunch with my buddies last week, and there has been nothing significantly wrong. It's been flowing like it should. 

The old 2012 solution was using somewhat dated technology and it was starting to choke on a regular basis. We really didn't want that with the volume of incidence tickets that we were generating.

We don't have stability issues.

I'd rate Everbridge IT Alerting a seven out of ten in terms of stability.

It just runs. We have not had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works.

The best thing I could say about any system is that it just works. That is the highest compliment that anyone can give to a system. It is one less headache that I have because I know that it is up and running.

No issues with stability.

Everbridge has been able to deliver in accordance with their SLAs.

It's pretty stable.

No issues with stability.