Everbridge IT Alerting Review

Rigorously reaches out to stakeholders, saving us time when working on an issue

What is our primary use case?

Alerts from our monitoring system to hit on-call and our help desk to create on-call bridges.

How has it helped my organization?

We have been somewhat able to quantify the benefits. Users like the ease of use via the mobile app. Also, the simplicity of the on-call process is encouraging stakeholders to use the product rather than to try to call someone directly.

What is most valuable?

  • System availability
  • SaaS solution, so no infrastructure
  • Mobile app

Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar.

What needs improvement?

One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Tech support is excellent; very responsive and they provide good follow-up.

Which solution did I use previously and why did I switch?

We did use another product previously and we switched because Everbridge met our requirements. In addition, our Global Security team was using the Everbridge Mass Notification product, so going with it created synergy.

We selected Everbridge through a PoC process performed early in 2017.

How was the initial setup?

The initial setup was very fast with the controller coming online almost right away. The implementation team assisted us in onboarding our users and calendars. The complex part has been in transitioning our user community to the new system.

What's my experience with pricing, setup cost, and licensing?

Get a clear idea of the number of users (those that manage calendars and/or initiate incidents) and use SSO which greatly facilitates adoption.

Which other solutions did I evaluate?

What other advice do I have?

Any new system will create adoption challenges, especially if you are migrating off another platform. Emphasize the benefits of moving to it (SaaS, the mobile app, ease of use, system stability) and be sure to conduct both formal training and close follow-up with users.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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