IBM Case Foundation Reviews

The most valuable feature is the flexibility and the ability to divide search screens and to search for documents. The ECM feature inside the system is great. Everything you need from modern ECM, you can find in this system.

My only thought on how the product could be improved would be the addition of some features that could be enhanced like the document viewer but I think the product is very good. 

I think some enhancements could be included in the next release. The content navigator is very good, and the viewer too. They could include music on the navigator, features like that. They need to concentrate on the document viewer itself which needs to be enhanced to manage the document comparison feature. It would be great if that were included.

I've been using the solution for almost 10 years. 

The initial setup is somewhat complex and needs to be simplified. 

It's a very good solution. I would rate it a 10 out of 10. 

It definitely has provided better proficiency in our business processes. The user does not need to look for and launch something on their own. It can be launched automatically. It provides the capability of doing system integrations, again, without having a need for a user to launch a specific process.

It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository.

The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.

They're knowledgeable and responsive.

I rate it a six out of 10, mostly because of not using the other Case Manager in BPM enough. Case Foundation, we're all over that. We're using it considerably. But, again, maybe a little bit of a hurdle in what's next or how to implement that next step.

We use this product mostly as a document database.

This product has helped us because we are a financial institution and it works as a repository for unstructured documents.

The most valuable feature is its stability, which is why we are using it.

This is a very stable solution and I use it on a daily basis. It has not been a problem.

Scalability has not been a problem. We have more than 400 users.

The setup and deployment were completed before I joined the company.

This is not an expensive solution and we are using the standard license.

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I would rate this solution a seven out of ten.

We primarily use the solution as a correspondence system. We also use it for procedures and implementation as well.

The client and the IBM content navigation are the solution's most valuable features. 

The product allows us to easily customize at each step.

The solution needs more courses based on Dojo programming and Dojo processes.

Their Java updates need to be reconsidered. I heard they would be removed, but that hasn't happened yet. They should support BPM language.

Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.

I consider the solution to be very stable.

The solution is largely scalable, but it depends on the case. If it's something that's not too complex, it should be alright.

There are no specific problems per se with technical support but sometimes we find they have a shortage of documentation that could help with troubleshooting.

The initial setup is straightforward. Deployment takes one or two days depending on the environment.

We use the on-premises deployment model. In the past, I've developed solutions based on Case Foundation. We're partners with IBM.

I'd rate the solution eight out of ten.