We did not use a solution prior to IBM Maximo.

We actually switched over quite a few customers from the more niche Focus Asset Management systems. They seem to be disappearing a bit as well as, for example, SAP, which I personally can't really say why as I'm a bit biased.

I'd say it either fits really well for those customers, whatever they're using now, or they are looking for a more APM-focused suite and there's not that many out there really.

Part of our company has used Maximo for about 20 years. The other part utilized Infor EAM but switched to Maximo due to more internal resources with Maximo experience, and because the Maximo implementation had been recently upgraded and improved.

The company previously used HPE and I believe they switched to IBM due to cost-related factors. 

We did not use another solution in this category, we only used IBM Maximo.

Before using Maximo, we used our in-house product. At the time, our customers decided to go onto another platform with different tools, so we had to do the migration.

I'm mostly using WebSphere. I also use Web Logic at times. I can set up Web Logic for Maximo. It's the same for me. I always use the advanced configuration.

Maximo is an application, and if you want to have it on the web, you need to run it through a web server. WebSphere is a web server, and also an IBM product.

When you purchase Maximo, you get WebSphere for free.

We used an old Lotus Notes solution that we implemented ourselves and then we migrated to Maximo. Now, our main client doesn't really like the way Maximo works, at least for them. So that's making us into a new solution.

In terms of selecting a vendor, I don't do the selection. I just evaluate the functional and technical aspects. Regarding pricing and things like that, I'm not the one that will decide. My main concern is that it does what it's supposed to do, does it well, and that the client likes it.

We used a home-grown solution. We wanted to take advantage of advances in technology without having to build out or enhance our home-grown solution, so we switched.

I have used solutions previously. However, this solution has many more features.

The company has been using IBM Maximo since before I joined. My understanding is that they were using solutions by HP, including HP Service Desk. However, I do not know the specific reasons for the switch. All I have been told is that HP was more expensive at the time, but there could be other factors involved.

We did not have a previous solution.

No.