Our primary use cases for this product are project management, customer relationship management, internal management, and collaboration.
Test Architect
Stable solution with a variety of use cases
Pros and Cons
- "We have the best community to support any problems that we have."
- "The pricing is quite high."
What is our primary use case?
What is most valuable?
It's an open API. We also have the best community to support any problems that we have.
What needs improvement?
Cost could be improved. The pricing is quite high. I could also see there being a need for improvements in software product management, project planning, and DevOps.
For how long have I used the solution?
I have been using Jira for six years.
Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
The product is used on a daily basis by 2,000 people. However, it is not easy to scale.
How are customer service and support?
Technical support could be made more efficient and localized.
How was the initial setup?
The initial setup was somewhere in the middle. Not very simple; not very complex.
What about the implementation team?
We worked with consultants and deployment took us two months. All maintenance has been handled by vendors from outside of the organization.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technial Lead at a transportation company with 1-10 employees
Easy to customize but it's not very stable
Pros and Cons
- "It's an open-sourced product that is easy to customize."
- "Stability is an area of concern and it needs improvement, otherwise, it's a good product."
What is our primary use case?
We are using Jira for tracking and management.
What is most valuable?
It's an open-sourced product that is easy to customize.
What needs improvement?
Stability is an area of concern and it needs improvement, otherwise, it's a good product.
In the next release, it should be more stable and have more APIs to integrate more plugins with it.
For how long have I used the solution?
The first time that I used Jira was in 2011.
I am using the older version that was released in 2019.
What do I think about the stability of the solution?
It's not a stable solution.
What do I think about the scalability of the solution?
The number of users is in the hundreds.
We will not likely continue using this product. Our customers are evaluating other solutions that are more stable and scalable.
How are customer service and technical support?
We have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we did not use another product.
How was the initial setup?
The initial setup is straightforward.
The migration took a week to complete.
What other advice do I have?
Depending on the use cases, I would either recommend Jira or not.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
Sales at a tech vendor with 51-200 employees
Gets the job done (well)
Valuable Features:
Straightforward system that gets the job done. Easy to use and user-friendly.
Room for Improvement:
This may not satisfy complex enterprise requirements that need a customizable platform.
Other Advice:
Good investment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Management Officer at a computer software company with 501-1,000 employees
Great for creating tasks and tracking productivity of my development team
Pros and Cons
- "Great for tracking my development team's productivity."
- "The support could be improved."
What is our primary use case?
Our primary use case for JIRA is for project tracking to see where our development team productivity is.
What is most valuable?
This product has been very helpful for me in terms of creating tasks and tracking my development team's productivity.
What needs improvement?
I think support could be improved, in particular it would be helpful having a login for the support team.
For how long have I used the solution?
I've been using this solution for six years.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
This solution is scalable.
How was the initial setup?
It was easy to deploy this locally, I'm not sure if it would be the same at enterprise level. We have nearly 300 users in the company.
Which other solutions did I evaluate?
I've tried some other solutions including Plenty, ClickUp and Azure. I feel that Jira is far better than these other solutions.
What other advice do I have?
I would recommend this product for people who have agility.
I rate this solution an eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality Assurance & Quality Control Engineer at Bolt Solutions
A powerful work management tool
Pros and Cons
- "The timeline management is great."
- "The filtration could be better."
What is most valuable?
The timeline management is great and the dashboard allows me to see the performance of everyone working for the company.
What needs improvement?
The filtration could be better.
For how long have I used the solution?
I have been using Jira for six months.
What do I think about the stability of the solution?
Stability-wise, it's not the best, but it's stable.
What do I think about the scalability of the solution?
Jira is very easy to expand upon and customize.
How was the initial setup?
The initial setup was very easy. It's a very user-friendly solution but sadly, deployment for Jira is not the best.
What other advice do I have?
I would highly recommend Jira to other interested companies.
On a scale from one to ten, I would give Jira a rating of eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Testing Engineer at a tech services company with 11-50 employees
Simple installation, integrates well, and plenty of tools
Pros and Cons
- "Jira is easy to use and there are a lot of tools that are integrated with it."
- "The solution can improve by including test management functionality in a native bundle without plugins."
What is our primary use case?
We use Jira strategic management and overall best practices management.
What is most valuable?
Jira is easy to use and there are a lot of tools that are integrated with it.
What needs improvement?
The solution can improve by including test management functionality in a native bundle without plugins.
For how long have I used the solution?
I have been using Jira for several years.
What do I think about the stability of the solution?
I have found Jira to be stable.
What do I think about the scalability of the solution?
Jira is scalable.
We have approximately 50 users using this solution in my organization.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The initial setup is simple.
What about the implementation team?
We had our internal IT team that did the implementation and we do not require maintenance.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license to use Jira.
Which other solutions did I evaluate?
I evaluated other options. I choose Jira to work with because it is a popular solution and many of our customers use it.
What other advice do I have?
I rate Jira an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager of QA at a tech company with 51-200 employees
JIRA is a versatile tool with good support and is cost effective.
Valuable Features:
Large user base. Great for tracking defects but that's not really all it can do. It is used for tracking "issues" in general. Issues can include Defects, Change Requests, Requirements, User Stories (Agile), Sprint Planning (Agile), Progress Tracking, etc. The pricing is also excellent and they offer flexible subscription plans. Great technical support being a commercial product. Quite stable as hardly seen any downtime in the few years I've used it in different companies.
Room for Improvement:
The workflow and layout can be confusing and takes a while to get used to.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. QA Manager with 501-1,000 employees
Gave us control over all test artifacts in one place, along with easy traceability
Pros and Cons
- "It gave us control over all test artifacts in one place, along with easy traceability, mapping between stories, bugs, test cases, and test cycles."
- "The traceability mapping feature is something that became very useful, especially during releases and bug fixes."
- "It should have its own repository for test case creation, so that one does not have to resort to third-party tools and plugins."
What is our primary use case?
We used JIRA for:
- Writing down requirements and stories.
- Analysis
- Creating tasks, subtasks, and defects.
It also helped tracking the sprint process more efficiently.
How has it helped my organization?
It gave us control over all test artifacts in one place, along with easy traceability, mapping between stories, bugs, test cases, and test cycles.
What is most valuable?
The traceability mapping feature is something that became very useful, especially during releases and bug fixes.
The creation of epics and stories/defects is also very useful and simple.
What needs improvement?
It should have its own repository for test case creation, so that one does not have to resort to third-party tools and plugins.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: March 2024
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