Service Manager itself is stable. Every time there's a major release from the vendor we put it through its tests. But we do quarterly releases every 6-8 weeks we're implementing minor improvements and enhancements to make the processes work better and usually it's just functional testing. We never have to worry about what it's going to do to the underlying system. The user says, "Make it do X." We come up with a solution. We say, "Is this what you we're thinking of?" They say, "Yeah." We put that into production and we very rarely get any sort of negative follow-up. We've had 26-27 months without an unexpected outage.

Generally, it's stable, but sometimes we see behavior that we cannot understand.

It's a very stable solution. You can customize it or do anything to resolve any problem - including security vulnerabilities - which are immediately resolved in Micro Focus. They have good support if you do run into any stability issues. 

This is a product that's been around for many years. It's very robust, especially when you get it up and running and get integrations done, et cetera. I don't have personal experience on that, but that's what I hear and that's what I've taken from the collective input I have received.

HP products generally have always been stable, and this is no different. I’ve been an HP user for 20+ years, so I definitely support their stability.

It is a stable product. There are no bugs or glitches. The performance is good. 

If you are talking about the performance from a software perspective, then we have had no issues with that.

Stability was a major issue in older versions of the product. As the product has matured, the stability has improved. It is a Java-based tool that utilizes Jgroups for communication across the servlets. Proper tuning is needed to stabilize the Java servlets and avoid 'Out of Memory' errors.

It runs stable. There's really no question around it. We have no issues with the stability of the system.

It is becoming more and more stable. We are currently in version 9.43.

Stability is quite good.

Stability is great.

Yes. In addition to the fat client used by system administrators and support, we rolled out a web client for the general user base. Load balancers were not delivered in Phase 1 (time/cost constraints), and that caused negative user experiences.

Service Manager is very stable.

Micro Focus Service Manager is a stable solution.

After we upgraded stability is good. But with our last version it was not very good. We had lags and it was performing slowly. We tried different solutions, upgrade servers, and databases, but the performance was not very good. Then we upgraded and we haven't had those problems since. Also, previously we had the client/server system, but now we only have web clients. That also may be an explanation of the improvement in stability and performance.

Extremely stable – I have one person that manages all of it and it’s totally fine.

We have recently built up a new data center. We are seeing a lot of actual technology and we are trying to implement the universal discovery and everything around the NCMDB in this new infrastructure that we have built. We had quite a lot of issues with stability and the quality of the product so far.

The product is stable. We have had no issues.

We have used it for many years. With a previous version, more than five years ago, we showed some instability issues, but I know HPE put a lot of investment in the quality of the new products and the latest versions. Now, for the last 2-3 years, we haven’t had any stability issues.

It's been relatively stable. We don't have much in the way of downtime with it.

The product has good stability compared to other solutions like Remedy.

It has really gained stability in the last few latest years. When I started working on it, I recall an implementation where there was an issue with stability. The customer had upgraded to Service Center from one version to another and something went wrong. They were unable to go back to the old version and then they were unable to resolve the issue. They were without any IT assistance for six weeks. It was very frustrating.

This was ten or twelve years ago, however, and they've made great gains since then. I've spent two years using the latest version of the product. We have been able to upgrade everything without any issue at all.

The product is quite stable. We're having some issues with performance, but I think it's down to the way we've implemented it rather than something specifically within the tool. It just doesn't respond as quickly as we might expect. It's not that it's terribly slow; it's just that it's not as quick as you'd want it to be. I think that some things are more to do with our implementation, because it's an on-site, on-premise install we have.

Service Manager is stable. We have more than 20 consultants implementing Service Manager and our customer, InterTelecom, has about 100 or so people using it.

There are always some amount of known issues in any tool, but I can conclude that the solution is stable, as long as all hardware and software recommendations and requirements are met. There were between one to two hundred employees in operating.

It is pretty much stable. I mean, it's been long enough now to the point that there are still issues here and there, but the main product itself is strong enough, and it's decent enough to be able to make use of.

I think the hardest part sometimes is when you try to integrate with a lot of the other HP software tools. That's where the containment, being able to move to the new sort of ITS main model, will most probably help. But the initial thing is if you've got to get these different tools integrated, it can be a bit difficult.

The stability of the product is absolutely fine; there has never been any downtime or anything that has been of any concern.

The product is quite stable. It is quite good.

It's been pretty stable.

It is stable now. We are quite special. In the past, integrations were kind of complicated. We had some ups and more downs. Now that we've switched to the Windows service, it is really reliable. The application's performance reached a completely different level; so it's quite fast. Users are happy about it.

The availability of the application is not comparable to what we had in the past. We had downtime maybe once or twice a month. At the moment, we do not experience anything like that.

It's stable.

Very stable.

I started using this solution in 2011, it has improved a lot in the past years.

We have just installed Service Manager 9.41, the new version and I'm really glad about this version; it's really nice and is making me smile.

Stability is getting better. I’ll put it this way.

We're coming to end-of-life on the product we've got. We're going to replace it soon.

Stability has been fine.

The stability is magnificent. The availability of the system and its stability is perfect. I have no issues with it whatsoever.

It's very stable, but that's part of its clunkiness.

Stability was always an issue untill we did a full load and performance test, since then this is in good shape.

Stability has been above average. 

Same, it wasn't always stable. Actually, I wouldn't call it stable now either.

The stability could be better. There are a lot of changes between versions and in the updates.

Its stability is quite good.