Chief Engineer at a tech services company with 51-200 employees
Real User
Uses a standard file format, simple to use and deploy, and has reasonable support
Pros and Cons
  • "The most valuable feature of this solution, in my opinion, is its simplicity."
  • "Pricing is something they could improve in general."

What is our primary use case?

We use Microsoft 365 Business for business applications, such as PowerPoint, Exel, Word, and Outlook.

What is most valuable?

The most valuable feature of this solution, in my opinion, is its simplicity. It is a standard file format that is simple to deploy and exchange files with other users.

For how long have I used the solution?

I have been using Microsoft 365 Business for a year. It's fairly new.

We are using the latest version.

What do I think about the scalability of the solution?

We have 80 people in our organization who use this solution.

Buyer's Guide
Microsoft 365 Business
April 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.

How are customer service and support?

I personally have not contacted technical support. The backend team may have reached out to the support team.

How was the initial setup?

As a cloud-based solution, the installation process is quite straightforward.

Similar to the OS, you can spend a couple of days doing the front end, and for each machine, it takes a few hours.

What about the implementation team?

We have a backend team to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Pricing is something they could improve in general.

Licensing fees are paid annually.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I am very happy with the product.

I would rate Microsoft 365 Business a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sap Advanced Business Application Programming Developer at a tech services company with 11-50 employees
Real User
Stable, scalable, easy to install, and available on-cloud
Pros and Cons
  • "It is on-cloud."
  • "It can have more integrations with other platforms."

What is our primary use case?

We use it for sharing documents among ourselves. These documents are available on all devices where I log in with my account. We are using the latest version of Microsoft 365 Business.

What is most valuable?

It is on-cloud.

What needs improvement?

It can have more integrations with other platforms.

For how long have I used the solution?

We have been using this solution for one year in this company.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 40 users.

How are customer service and technical support?

I did not have any problems so far.

Which solution did I use previously and why did I switch?

I used Lotus Notes with Webex in another company.

How was the initial setup?

Its installation is straightforward and easy. It didn't take more than five minutes.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

Its cost is fine because I have a lot of devices in my account.

What other advice do I have?

I would 100% recommend this solution. I will keep using this solution. 

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
April 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.
Technical Pre-Sales at a tech services company with 11-50 employees
Real User
A stable and scalable solution for office productivity, conferencing, and email capabilities
Pros and Cons
  • "Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams."
  • "Its pricing plan should be better."

What is our primary use case?

We use its email capabilities, calendars, and office productivity applications. We use it on the main platform, and we are using its latest version.

What is most valuable?

Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams.

What needs improvement?

Its pricing plan should be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable and flexible. We have approximately 110 users.

How are customer service and technical support?

We haven't contacted them yet. We haven't had any technical issues so far.

Which solution did I use previously and why did I switch?

We started with Office 365. We've always been with Microsoft.

How was the initial setup?

Its installation was easy. It took us a day.

What about the implementation team?

We did it on our own. We had three people for its installation.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and its price can be better.

What other advice do I have?

I would recommend this solution to other users because Microsoft is experienced in the business world. They're more competent in business processes as compared to other vendors, who are more consumer-based rather than business-functionalities-based. We plan to keep using this solution. We trust our future with Microsoft 365.

I would rate Microsoft 365 Business an eight out of ten. I'm satisfied with this solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Development Manager at a tech services company with 51-200 employees
Real User
Easy to use, fast, and reliable
Pros and Cons
  • "It's fast."
  • "Other than the price, I have not had any issues with this solution."

What is our primary use case?

We use this solution in our organization for Office and email.

What is most valuable?

It's fast.

It's in the Cloud, we don't have to manage it on-premises.

It's very good, easier for us, and for our company also.

What needs improvement?

Other than the price, I have not had any issues with this solution.

For how long have I used the solution?

I have been using the latest version of Microsoft 365 Business for a year and a half.

What do I think about the stability of the solution?

It's a stable product. I haven't experienced any issues.

What do I think about the scalability of the solution?

It's scalable. We have 5,200 users in our organization.

How are customer service and technical support?

I have not contacted technical support. We haven't needed to.

Which solution did I use previously and why did I switch?

Before Microsft 365 Business, we used Office 365.

How was the initial setup?

I was not a part of the installation.

What's my experience with pricing, setup cost, and licensing?

As a customer, I would like the licensing fees should be cheaper.

What other advice do I have?

We have plans to continue using this solution.

We are selling this product in another department, and I would recommend it to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief Software Engineer at a educational organization with 1-10 employees
Real User
Stable, scalable, easy to use, and easy to install
Pros and Cons
  • "It is stable and easy to use."
  • "It should support the local language. It should also be cheaper."

What is our primary use case?

I am using it to write documents and do other things.

What is most valuable?

It is stable and easy to use.

What needs improvement?

It should support the local language. It should also be cheaper.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It is easy to use. We don't need any support.

Which solution did I use previously and why did I switch?

Sometimes, we use a local product from the Chinese market, which is similar to this solution. It has document editing or spreadsheet editing tools.

How was the initial setup?

It is easy to install.

What about the implementation team?

Our IT team installed it. We have seven or eight engineers in our IT team.

What's my experience with pricing, setup cost, and licensing?

It is expensive. It should be cheaper, especially for companies and businesses. Licensing is on a yearly basis.

What other advice do I have?

I would recommend this solution. I plan to keep using this solution. 

I would rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Pre-Sales at a tech services company with 11-50 employees
Real User
Has quite a lot of functionalities that enable us as a business to run
Pros and Cons
  • "Channel access is the most valuable feature. I can access it via any machine. I can access it via Android application, via my browser, or via the Windows application. That is one reason I like it. The multi-functionality is another valuable feature. It has quite a lot of functionalities that enable us as a business to run."
  • "Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue."

What is most valuable?

Channel access is the most valuable feature. I can access it via any machine. I can access it via Android application, via my browser, or via the Windows application. That is one reason I like it. 

The multi-functionality is another valuable feature. It has quite a lot of functionalities that enable us as a business to run.

What needs improvement?

User access costs need improvement.

Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue. 

For how long have I used the solution?

I have been using Microsoft 365 Business for four years. 

What do I think about the stability of the solution?

It's a stable solution. We haven't had any problems.

What do I think about the scalability of the solution?

We are good with scalability. We have also not expanded our processes that much to experiment with scalability.

How are customer service and technical support?

We have a vendor who assists us with the customization. We are looking into upgrading. I've tried to experience the cloud version and it has some also multi functionalities. We are looking into the AI features that we've really liked to input into our processes. We are also looking to upgrade the solution so that we can have the AI functionality. 

How was the initial setup?

We used a third-party for the deployment. They helped us do some customizations. We haven't had any challenges with the setup.

What other advice do I have?

When we look at the roadmap, we see they are moving with the current trends in technology. So you won't have a solution whereby there are no upgrades from its functionalities. Microsoft is well established on the foothold and the business processes. They understand the key business processes that are required to be supported by an ERP. I would recommend it to another client.

I would rate Microsoft 365 Business an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Founder at a tech services company with 11-50 employees
Real User
A scalable solution with good tech support
Pros and Cons
  • "I feel the solution to be scalable."
  • "The user interface could be better."

What is our primary use case?

As the solution is cloud-based, we always use the latest version.

We typically use the Office tools, Office Suite.

What needs improvement?

The monthly license of the solution is quite expensive. 

The user experience part in the app could be better.

Sometimes I don't understand the relation between OneDrive and SharePoint that well. It's difficult. 

The user interface could also stand improvement. 

For how long have I used the solution?

We have been using Microsoft 365 Business for four years.

What do I think about the scalability of the solution?

I feel the solution to be scalable. 

How are customer service and technical support?

We used tech support a couple of times and found it to be okay. 

How was the initial setup?

As the solution is cloud-based, there is no installation involved. 

What's my experience with pricing, setup cost, and licensing?

The solution comes with a monthly license. It is on the expensive side. 

What other advice do I have?

There are ten users making use of the solution in our organization. 

I would recommend it to others. 

I rate Microsoft 365 Business as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Information Technology Security Engineer at a tech services company with 201-500 employees
Real User
Interface adequate, easy to use, and scalable
Pros and Cons
  • "I have been using Microsoft Office for a long time since I was young. This solution is very similar and is easy to use, and the interface is adequate."
  • "In the next release of this solution, there is a need to improve the integration with other platforms."

What is our primary use case?

We use the solution for email, to make a document or a spreadsheet, these type of usages.

What is most valuable?

I have been using Microsoft Office for a long time since I was young. This solution is very similar and is easy to use, and the interface is adequate.

What needs improvement?

In the next release of this solution, there is a need to improve the integration with other platforms.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I have not had an issue with the solution not being stable.

What do I think about the scalability of the solution?

The solution is able to be scaled. I have approximately 500 people using the solution in my company.

How was the initial setup?

The installation was straightforward.

What's my experience with pricing, setup cost, and licensing?

I have heard the solution is a little expensive and there is a licence needed.

What other advice do I have?

We plan on using the solution in the future and I would recommend it to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.