Earlier, when we created an SR (Service Request), it used to be personally addressed by a person till closure. Nowadays, users are routed to Oracle Cloud Connect, a MetaLink where you find your documents. We are not seeing much personal attention from Oracle on addressing issues. People come up with different experiences and knowledge levels. There is no human guidance, and users are routed to Oracle Cloud Connect.

It is good for some people who know everything and can understand everything. However, our problem may not be exactly the same as the one given in Oracle Cloud Connect. Being routed to Oracle Cloud Connect is not a good experience with the customer.

Earlier, an SR used to be personally handled by a person who used to explain and give all the information. We used to go through the information, understand it, have our questions addressed, and then close it. That's how it used to happen. Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer.

Our license includes technical resources with Oracle. They maintain our application. With the help of Oracle, we perform user confirmation and other functional computer data centers.

I have contacted Oracle support for a few different issues. Overall, I would give them a three out of five. Most times when we contact Oracle, we request the development team, and they take longer than expected to resolve the concerns.

I rate the technical support a six or seven out of ten.

I rate the technical support a seven to eight out of ten.

The technical support is very good. It has improved over the last few years. Now, we get better responses from the engineers.

Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.

There is no support issue.

We contact our support, and if they cannot figure out the issue, they will go to Oracle. I don't deal with Oracle directly. 

The technical support is good. I would rate the technical support for the solution an eight out of ten.

The tool’s support depends on the resource you get from their team for a particular ticket. Sometimes it may take more time and otherwise not.

The support team is exceptional.

We tried to contact Oracle technical support, but their response time was not very good, and I'm not sure if we ever resolved anything. We had an issue with the subscription, and the technical support team's response wasn't very prompt.

Most of the customer support was done from the Oracle side. Then we did it from our end also. This was good and they also did well. The technical support is okay.

Customer service representatives respond to your ticket whenever you have issues with the Oracle Cloud Platform. They respond on time.

The solution's technical support has been perfect for me.

They have an office locally. Amazon has only just started an office locally. Microsoft has been here for a long time. We've been Oracle Partners for 22 years, So, we're familiar with them anyway.

The technical support for Oracle Cloud is excellent.

We have an issue, and we've been waiting for an Oracle expert to help us for over a month. They should be able to find out what is happening quickly, but the process is dragging on.

We have an internal support team of professionals and other third-party support if we run into issues.

It's as good as any vendor. I would rate them a four out of five.

I rate Oracle Cloud Platform’s technical support five and a half out of ten.

I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.

The solution's technical support services are more expensive than AWS. Also, they should expand the team to address day-to-day issues.

The technical support is very slow. Recently, I raised a concern for MFA but did not get any response for eight days. After I escalated it to the manager I got a response. I rate the support a five out of ten.

I have not contacted technical support. 

I never use technical support with Oracle Cloud Infrastructure Registry.

The technical support for this product is very good. The team respond quickly, and know the product features quite thoroughly.

The solution's technical support team responds late.

I contacted their customer support when I encountered issues with my VM due to incorrect configuration of certain parameters. The support team was good.

We have dedicated premium support and it's good.

I would rate the tool's proactive support an eight out of ten. 

The technical support from Oracle is good.

The support from Orale Cloud Platform is very good.

I rate the support from Orale Cloud Platform a five out of five.

Not necessarily as an Oracle Cloud user, but as a general Oracle user, the technical support definitely has room for improvement.

Our experience has been that the response time is poor, escalations are the norm, and things are tossed around without a direct response. I'm not sure where the issue is but that's the general experience.

I've reached out to customer support many times. They provide coding support and other solutions. If, for some reason, the answer isn't readily available, they're willing to conduct a Zoom session to work through the issue and provide an effective solution.

We have had a good experience with customer service and support. I rate them a nine out of ten.

We have not contacted technical support, but we have account managers we talk to for sales and they're very responsive.

I rate the support from Oracle Cloud a ten out of ten.

In terms of support, sometimes we open some cases if we find any issue, however, everything is stable and working well. We are satisfied with their level of service. 

Oracle technical support is good compared to the other providers. So it is good for Oracle Cloud Infrastructure and general cloud products.

Technical support is good. We are partners with Oracle so we are always speaking with them.

The only issues we face occasionally are when we are dealing with new bugs. That's not relative to Oracle. We also have those issues when working with HP, SAP or Amazon, but Oracle has been around for many years and technical support is one of the areas that they have improved in the last ten years.

The support is fairly good. Our issues get resolved fairly within the appropriate time.

We speak with technical support on a weekly basis. Sometimes, multiple times during the week. The support for this solution is good, but it has to improve because when you compare it to other providers, there is a lot of room for improvement. The quality of the support is good, but the turnaround time for responses is something that is an issue.

The requested logging takes time because when an issue comes up, the database isn’t updated with the newest solutions, and takes weeks to resolve the issues. They need to work on customer support.

The solution's overall support is good if you chose the right platform. 

I can not say anything about the technical support, because I have not done anything with the cloud that made it necessary for me to consult with them. My take is that because of the way Oracle Cloud has been designed, it is user friendly. This is especially true for the infrastructure as a service.  

The way it is deployed, it is not going to be difficult to administer the infrastructure as a service on the client side.  

Technical support for this solution is average. I contacted them last week and just received a message from them today. It has taken them one week for a resolution.

Their technical support is average. Oracle support staff are not up to the mark. They take their time. They are average in terms of support, quality, and timely in resolving issues. 

I have not used the support.

We have had the opportunity to call technical support and we do like their services. There are not any problems with that part of the experience at all. They are good at what they do.  

Technical support has been pretty good so far. I'd give them a rating of eight out of ten. We're mostly satisfied with the service they've provided. They are knowledgeable and responsive. That said, it could be slightly improved. 

Oracle offers very good support. We're quite satisfied with the level of support we get.

Technical support is very good. I would say it is better than AWS. They are investing on partnerships, so we get a lot of support from Oracle Cloud. Much more than from AWS. For AWS we are just a small partner, however, we've gotten much more attention from Oracle Cloud than AWS, or even Microsoft.

I did not have to contact technical support with a problem, although I was receiving good support during my evaluation of the product. There were people from the Oracle support team who were calling to see whether I needed help, and trying to figure out why I had not been using the evaluation period to its fullest. For example, they were willing to extend the evaluation period.

Overall, my initial customer experience from the support team was good.

Technical support is good. they're okay. They could be a bit better, however, we're mostly happy with them.

I've dealt with technical support in the past. It could be improved upon. We need support in the area of customization. It's a pretty new product, so it needs to provide certain features to our clients, and we need technical support to troubleshoot for us.

We haven't spoken with technical support yet.

Technical support is very good. We have an engineer assigned to our account and they are a very fluent communicator and have been very fast at resolving problems normally.

We have so far been satisfied with their level of service.

I have been in contact with technical support and I would say that they are good, albeit disconnected. They seem to work in silos, where some parts of the business understand their part well, but they don't understand the entirety of the Oracle solution well.

The technical support is good, they have been responsive and helpful.

Although the response time is generally quite good, there are still areas for improvement. 

We've been in contact with technical support. We're able to create and rank tickets and escalate them if necessary. We do have issues that pop up from time to time, and it seems to take a while to get results. I'd rate the service level we receive three out of ten.

I rate Oracle support eight out of 10. 

The technical support is good.

Technical support is helpful. I don't really need them. It's simple to learn how to use it. 

I am satisfied with the technical support.

The technical support is ok, although it should be refined and more proactive.

We've been in contact with technical support. We didn't have the best experience.

OCI's support is very good.

We have used technical support a couple of times. I would rate them a seven out of ten.

The Oracle technical support is okay. It is nothing great. It is the same way that it has always been now for the last 25 years. It has not changed with the onset of the cloud products. Oracle has been like that no matter whatever product of theirs they are supporting, the support you get from them is always the same.  

Customer service could be improved.

The technical support is good. We faced quite a few issues when we installed the program, but the support team assisted us.

The technical support could be a lot better, because their reaction time is extremely slow.

Customer Service:

I would give customer service a rating of 7/10.

Technical Support:

I would give technical support a rating of 7/10.

I have contacted technical support. It's a field service and I get a quick resolution, but with some, they take their time. They are average.

Technical support needs to be more knowledgeable. This is an area that needs improvement.