My company offers some ETL tools and HaloITSM.

ServiceNow Now Platform is the preferred tool for most companies, although Freshdesk is gaining ground due to cost advantages.

During the evaluation phase, my company did consider options like Appian and Unqork. From an organizational standpoint, ServiceNow Now Platform was more of a strategic tool that could be utilized in all the departments of my company.

We have evaluated other products but within my company, I only work with the ServiceNow project and I have been doing this for the last four years. Sometimes part of our customer engagement requires that we do comparative studies. For example, we had a request from a client to do a feature comparison with the Pega platform. I got some detailed information from Pega's product development and other resources to compare with ServiceNow and did the comparison in that way. But in terms of development or implementation experience, I do not have any direct experience with Pega.  

We did evaluate other options before choosing this solution, but we found this to be an excellent product. We call it the SAP of IT Management.

We chose this product mainly because of the capabilities that it offered, and how they matched what we needed.

Definitely, every company will evaluate many service platforms before choosing the one that best fits the requirement.

Today, there is a product called Mendix that is a good development tool. At the time we selected this product, there were not that many providing the possibilities.