Sisense Customer Service and Support
They have a very good customer support team. We have biweekly meetings with them and they are very helpful.
Technical support at Sisense is good.
View full review »The solution's technical support team is good.
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Sisense
March 2024
Learn what your peers think about Sisense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
Customer Service:
Customer service has been excellent.
Technical Support:Technical support is very good. The rapid development of the product has some features that are new even to the tech support staff.
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Chris Grimsley
Business Intelligence Manager at a tech services company with 10,001+ employees
Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and the staff is very helpful.
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Customer Service:
Customer service is very good and responsive.
Technical Support:Technical support is good.
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Customer Service:
Excellent. I am confident I will receive a response within the same day and usually much sooner than that.
Technical Support:Technical support has been superb. We had a fairly complicated security implementation, and they helped guide our developers through all the nuances.
View full review »We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very professional and knowledgeable. You get to speak to a level 2 or 3 individual rather than starting at Level 1 and hoping the person knows how to handle the case. I am very satisfied with the Technical Support.
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Customer Service:
Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly responsive. An excellent partner through the evaluation process - far more so than any other vendor we dealt with.
Technical Support:Excellent. Our eval process we fairly detailed and specific. We leveraged support from Sisense's technical folks on multiple occasions and they were always knowledgeable and helpful.
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Customer Service:
The Sisense customer service group is fabulous. They answer all our questions and respond to our concerns in an efficient, effective manner.
Technical Support:Top notch.
View full review »Technical support is very responsive and helpful in providing links to various solutions to problems and questions that arose from using Sisense.
View full review »The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we haven't had to rely on them much. We don't find this is the kind of tool that requires a lot of help because it is easy to learn and deploy.
View full review »The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients successfully implementing and using their product.
This isn't a company that stops caring as soon as they have your money.
View full review »I’d like to highlight the good and quick support, which always tries to find a custom solution for any issues either by mail or even screen sharing session. Important requests are handled with high priority and are usually fixed quickly.
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Customer Service:
Excellent customer service both pre-sales and post.
Technical Support:Technical support has been very responsive. If they can't answer immediately, we receive prompt email responses with the result / code to solve the problem.
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Customer Service:
Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take forever to be taken care of and communication is sometimes lacking.
Technical Support:Adequate. The team of engineers are adequately skilled to deal with whatever we throw at them.
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From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I had. The reps were very knowledgeable about the product.
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I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance system functionality.
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Sisense
March 2024
Learn what your peers think about Sisense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.