Smartsheet Reviews

The primary use is for keeping track of work and ensuring that everyone on the team is aware of what tasks are being worked on and the progress of client-related processes.

It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations.

It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product. Another area that could benefit from enhancements, is scalability features, particularly in managing the growing complexity that comes with more users.

There have been occasional minor issues, like freezing or reports not running as efficiently as desired. I would rate it seven out of ten.

There's definitely room for improvement when it comes to scalability. As the user count increases, it can become challenging to effectively track multiple tasks with numerous users simultaneously using the platform. I would rate it eight out of ten.

I would recommend it as a suitable product for beginners. After the user base expands significantly, you might want to consider a different solution like QuickBase. But for those starting out with a limited number of users, it's a good choice. I would rate it eight out of ten.

We use this solution for portfolio, project, and program management.

We each have a license on our machines and use the solution online. It's deployed on the cloud.

We have 50 people using this solution. All of the senior leadership, program leaders, and project managers use this solution. You don't need a license to use it, but you need a license to edit. Everybody has access to it and can see the roles, responsibilities, and comment on it.

The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports. There are also predecessors, and you can link activities that are interconnected and communicate on the same platform with collaborators and team members.

The long-term timelines could be improved, especially the visuals on the projection Gantt chart. When you have to take the sheet and project it, there's no way to easily convert it into a PowerPoint. You have to use Tableau or something else. If there was a way to quickly capture the long-term timelines from Smartsheet into a visualization software, that would be really useful for board meetings or the more strategic meetings.

I have been using this solution for about eight years.

The stability is good.

It's scalable.

Technical support is good and they provide training.

We just purchased it through the company and then it gets installed on our machines. Deployment took a few hours.

We keep all our timelines and projections on the software, so it's very effective for us.

There would be more extensive usage if the solution were cheaper. It's really expensive right now, and that's why we provide a few licenses for admins. The rest of them are just users without admin privileges.

I would rate this solution 8 out of 10.

I use Smartsheet for my own personal task management needs and occasionally I'll share a sheet with somebody in the company when we're working on a particular project together. I tend to use it more for my ongoing long-term projects rather than for day-to-day needs. I'm a customer of Smartsheet and a KM manager and compliance officer.

I like that the solution has subtasks and a rollup. It has a pretty good interface and it's intuitive. I use it for personal things and I like it even though I have company products that I could use. Smartsheet is worth it for me. They're constantly making improvements and adding things. 

I'd like to have access to more sheets, and I don't know if this relates to the price I'm paying or that the product needs improvement, but they limit the number of sheets and it's not enough. I think it's around 10 and I've reached capacity. I think it's a little chintzy on what you get for that kind of money and any individual using it would want more than 10 sheets. 

I've been using this solution for about five years.

There are no issues with stability. I like that they seem to be constantly improving. I don't really make use of all their improvements, but I know it is improving and that they are adding things all the time. In my situation, through the company, I have access to features that they're adding and I tend to use them through the company solutions. Take web forms, for example, I know Smartsheet has web forms, which is a good thing to have but I use the company product for that. 

I'm not sure about scalability and I don't think it's meant to be a business account. I think it's meant for individual use.

I previously used Outlook extensively but when I looked into Smartsheet it worked better than Outlook for my purposes.

The initial setup was very easy, straightforward and intuitive. At the time I deployed Smartsheet, I hadn't worked with any project management software or task management and setup wasn't a problem. 

I have the basic paid license, which is pretty pricey. I think it's $17 a month. For that kind of money, I'd like more sheets. You can upgrade and pay more, whether it's to a higher personal account or a business account, I'm not sure. Because I'm using it independently of the company, I don't want to pay more.

I think it's a solution that's definitely worth looking into. I don't know what the cost would be in terms of deploying for a business. And I'm also not sure how it stacks up to other solutions, but I think for unlimited use or even for an enterprise company, it's definitely worth having a look at. I'm not a frequent user but I use it for particular use cases. I don't log on every day, only when I need access to what I've stored there. I tend to store more long-term ongoing-type tasks as opposed to limited projects.

I rate the solution eight out of 10. 

Our internal Ops teams do engineering and deployment projects in Smartsheet. 

The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours. 

The product simplifies project management. We have worked with other project management tools and found that Smartsheet simplifies the overall interaction in an organization. You can do everything from the software. 

Smartsheet needs to improve the user interface. 

I have been using the product since 2014. 

I have never heard any PMs complain about Smartsheet and would rate stability a ten out of ten. 

I rate the solution's scalability a ten out of ten. It doesn't have any limitations on scalability. 

My company provides technical support to customers. 

Configuring user identity is complex in the tool. 

The tool is a SaaS-based product. I rate it a seven out of ten. 

As I work in the legal department, my primary use case of this solution is to do legal requests and trace the legal flow. I also do monthly reports of the number of contracts we have done.

The way that Smartsheet has helped me personally is by reducing my email exchanges and inbox spam. We can communicate through the solution and push all the updates there so that everyone can know the status of a request. That is my favorite feature so far. The other thing that I like is the dashboard. I actually start my day by looking at the dash instead of my email.

As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable.

I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate.

I have been using this solution for around two years.

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

I would say that we have seen ROI as we're still using this solution and everyone is content with it.

My opinion is that this solution is affordable for medium-sized and even large organizations.

The advice I would give to others trying to use this solution is to go and use the trial version and see what its like first.

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

We're a large engineering company and we use Smartsheets in our various offices and locations to manage big construction projects, contract administration and project management for coordinating activities and tracking information. I'm the PM/CM practice leader.

The valuable feature for us is the ability to coordinate and share information at a relatively inexpensive cost because you can have a lot of shared users that don't have to be licensed.

One of the improvements I'd like to see would be the ability to have attachments that could be edited within Smartsheet. Currently, attachments need to be removed, edited and then returned which is what SharePoint does. 

I've been using this solution for about 10 years. 

The initial setup is straightforward. There is a lot of good training on their website so it's easy to learn even if you're a new user. 

I believe that licensing costs are $300 per year per license.

I would highly recommend this tool. It's sophisticated and uses the fundamentals of an Excel spreadsheet to coordinate things. There's a lot of familiarity with spreadsheets already and that's what Smartsheet is but with advanced features that include notifications, communication, attachments, and other features. I would encourage everybody to take a look at it.

I rate this solution nine out of 10. 

We use the solution for tracking tasks and progress. We also use it for issue logging.

The report preparation and dashboard creation are valuable. We can collaborate within the teams easily. The product is easy to use.

The product must include more modules for project management. It should also include more graphics for dashboard creation.

I have been using the solution for six months.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability an eight out of ten. We have close to 200 users. Currently, we do not have plans to increase the usage.

Previously, we used Microsoft Planner and MS Project. The collaboration between the teams is easier in Smartsheet.

I rate the ease of step an eight out of ten. We can set up the tool within a couple of days. One person is enough for the deployment.

The solution is easy to use and collaborate. Whoever has a basic knowledge of Excel can use Smartsheet. Overall, I rate the tool an eight out of ten.

We used Smartsheet as a project management software tool. It's an open platform, companies can use it as for their requirements. It has lots of customizations, automation, and integration. They can integrate it easily. 

Many companies are using Smartsheet for CRM for asset management. They can customize their solution as per their requirement. Everything is customizable in Smartsheet.

My company was looking for a solution where the teams could collaborate with each other. Smartsheet has helped the company to achieve this.

The most valuable feature of Smartsheet is it can be highly customized.

Smartsheet could improve the UI and integrations. Some of Smartsheet's competitors have more than 2,000 integrations while Smartsheet only has approximately 40 integration applications.

I have been using Smartsheet for approximately one year.

Smartsheet is stable.

There are no limitations in Smartsheet, it is highly scalable.

We have approximately 50 people using this solution in my company.

I did not use support that ofter.

I rate the support from Smartsheet a four out of five.

I have used Jira previously. Smartsheet functions similarly to Jira but has a feel similar to Microsoft Excel. However, Microsoft Excel has some limitations, but in Smartsheet we don't have any limitations. You can use customized automation, and integration.

The initial setup of Smartsheet is more difficult than other similar solutions. The implementation took approximately three days.

Smartsheet has many licensing models. You need to add the package that best suits your requirements. The license is paid per user and it is monthly. The cost was approximately $7 per PC, $15 for professional, and $33 for the enterprise plan.

The overall cost of the solution is expensive.

I rate Smartsheet a seven out of ten.