Smartsheet Reviews

A single integrated platform where multiple people can work. It can also be used to link to multiple sheets and for automation purposes.

We can use the solution to communicate and track tasks and projects. There are a lot of features.

The tool reduces manual labour and it is user-friendly.

With a large quantity of data, the solution lags a bit.

I have been using Smartsheet for one year. 

It is a stable solution. 

Approximately five to six people are using the solution. 

The technical support is good. 

We moved to this solution because we were bored using Excel and Google Sheets. 

The initial setup is straightforward.

The solution is reasonably priced.

 I rate the overall solution a ten out of ten.

We have a tracking system that we wanted to integrate with Smartsheet. We track people, assets, and costs using RFID, QR codes, GPS, and other methods, and we wanted to use the Smartsheet dashboards to present information to our clients. They would see the critical information, such as whether things were missing.

The dashboard and the layouts are quite good. Our uses cases involve tracking things such as people, equipment, and costs, and the dashboards are really helpful in this regard.

There are a lot of good reports available. Reports are something that our customers need because they don't have the flexibility to get the information that they need to run their business.

Their sales and support representatives are in need of training. When I first contacted the vendor, I was looking for more information about Smartsheet because we wanted to partner with them to provide solutions to our customers. As one of the owners, the task was delegated to me. However, they did not respond to me because they wanted to speak with the president of the company. Yet, the reason that I took on the task was that the company president doesn't have time. Trying to jump a level is not a good practice because as they continued attempting to contact the company president, I was waiting for the call, unaware. Clearly, companies want to reach the decision-makers but sometimes, it's the decision-makers that are reaching out.

The integration with Microsoft products should be improved.

We evaluated Smartsheet.

Stability-wise, it seemed to be fine.

This seemed like the type of solution where we could build an API and put it to use immediately. However, we did not adopt the use of Smartsheet.

Although Smartsheet is a good application, we opted to implement Power BI instead. One of the reasons is that Power BI is a Microsoft product and because we have a Microsoft environment, it integrates better.

I would rate this solution an eight out of ten.

We are using Smartsheet as a sprint board center for tracking.

Smartsheet could improve by having seamless integration with Azure Board.

I have been using Smartsheet for approximately four years.

Smartsheet is stable.

We were able to scale up Smartsheet to our needs.

We have approximately 100 to 150 people using this solution. We have approximately 15 administrators and the rest are basic users.

I have not used the technical support from Smartsheet.

The initial setup of Smartsheet is simple.

I rate Smartsheet an eight out of ten.

Smartsheet is a cloud storage service where I store all the project files. I also use the tool to create project schedules, automate approval flows, and create dashboards.

I like that Smartsheet integrates Excel with a cloud-based project management software. Since everybody's really familiar with Excel, you can use Excel-type formulas in the Smartsheet to calculate certain things.

The solution should include integrations with other platforms or software. Smartsheet can look to integrate with financial software like QuickBooks, project management software, construction software, IT software, and SAP to pull data from different databases.

I have been using Smartsheet for three years.

I've onboarded Smartsheet for a company that creates databases and dashboards. It was like a meeting a week for six weeks to eight weeks, and it was really good.

Positive

The solution's initial setup is not too difficult. To set up the tool, you go to its website, get a free membership for a little bit, and then pay subscriptions for users.

The solution's pricing is not bad. I think it's a fair price for the amount of work you can do with it. I pay $ 120 or $ 128 a month for two to three users.

I share Smartsheet with my team, all the stakeholders, owners, and project managers. They have access to it, and they can look at a to-do sheet or a project sheet. They can also download certain files that they need at certain times. If the files are updated, they're updated in the system. It's similar to Google Sheets or Google Docs, where you can go in and modify files. The solution's format is pretty good.

Smartsheet's real-time data tracking allows me to tell my clients that they can go to the tool and see real-time updates on what's going on with their projects.

The learning curve for Smartsheet is pretty quick because most people already know how to use Excel. Smartsheet looks exactly like Excel, where you just have to input data, but it has more capability. I would recommend the solution to other users because it simplifies running a project, storing data, and creating useful sheets for projects.

Overall, I rate the solution an eight out of ten.

I use Smartsheet to plan small projects. It's good for putting down a quick-and-dirty project plan. I use it to create a list of tasks and track which ones are completed.

Smartsheet is easy to use.

Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.

I've been using Smartsheet for two or three years.

Smartsheet is stable.

I use Smartsheet for small stuff. I can't say how scalable it is because I haven't used it on a large scale. Some other folks on the team are using it for their projects, but it isn't a production tool that we use to manage real projects.

I was using Microsoft Project and Excel to do the same job previously. I wanted an easy solution, and I found Smartsheet. I tried it, and it seemed to do the trick.

Setting up Smartsheet is straightforward. I did it by myself. I used a personal license to try it, and it was easy.

I pay for a personal license, but I'm not sure what an enterprise license would cost. 

I rate Smartsheet eight out of 10. 

The cloud-based program is so useful, as we used to be emailing Excel spreadsheets around, never knowing who had the most current version. However, the reminders and history functions are the most valuable to me. It’s so easy to use with drag and drop rows and columns.

We used to send Excel spreadsheets around, or have one person own the “master” and they would have the responsibility of keeping it updated. We also like to use the alert or reminder function. With several people working on one project, having the sheet automatically remind someone of a task or due date is really helpful. I also like using the “webform” to gather information from different people or make data entry easier.

I also use Google Spreadsheets, and with that program, you can see (highlighted) which cell is being changed / edited by anyone else that is using the sheet at the same time, live. With Smartsheet you have to“refresh” the sheet to see any changes being made by another user while you are working. Or you can highlight changes after the fact and you can see the history of each cell.

I have been using Smartsheet for about 4 years.

I have not had any problems with stability or availability.

I have not encountered any scalability issues. I have created templates which makes it easier.

Technical Support is great. Smartsheet has a smart search, which helps to find tutorials and information, with screen shots. There are also lots of online videos, with step by step instructions. If you can’t find your answer, you have to send an email. (No phone or chat support). They are very responsive and helpful with the emails. I have also had a few suggestions for changes, and some of them been have included in the updates.

We have used Excel and Google Spreadsheets. Some of our team members were unwilling to learn Smartsheet, so a full transition has not yet happened. Hopefully, this year we will move everything to Smartsheet.

I have found Smartsheet to be very user friendly from setup onwards. I have taught several people to use the program and they found it to be very intuitive and easy to understand.

Pricing is very reasonable. However, you do need be a licensed user to use several of the functions. It’s great to have as many free collaborators as you want, but they are limited to what they can do (editing on cell level only).

I would advise at least one or two people to enroll in the Smartsheet Academy, either in person or online in order to fully utilize all that Smartsheet can do. For the regular user, just one or two quick introduction internal sessions is all it takes. It’s so easy to import existing spreadsheets and start using it right away.

The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity.

Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything.

I have been using Smartsheet for approximately six months.

I rate the stability of Smartsheet a ten out of ten.

The scalability of Smartsheet is easy.

We have approximately 20 people using the solution in my organization.

Having prior experience with Jira, I find it to be akin to a ticketing system. On the other hand, Smartsheet serves more as a direct task-tracking system, offering features such as progress tracking, activity logs, and reports.

The initial setup of Smartsheet is simple.

I rate Smartsheet an eight out of ten 

I'm basically using it to manage internal projects.

I really like how it turns into a dashboard. It has a feature for creating in-built dashboards.

It is easy to set up. 

The pricing is reasonable. 

It is stable. 

The solution is scalable. 

I'd like to see them add more features to their automation. Right now, automation is very limited. There needs to be more capabilities and more formulations in general. 

We'd like it if it was easier to reference items with other sheet information. 

I've been using the solution for one and a half years. 

The solution is stable and reliable. There are no bugs or glitches. 

I'm not sure how many people are using the solution. It varies, from project to project. 

We do find the product to be scalable. 

I've never used technical support. I can't speak to how helpful or responsive they are. 

I haven't gone that deep into SmartSheet, and I'm pretty comfortable with the interface as of now. And since it is being used for internal purposes, I haven't done any very complex kinds of projects on it to the point I would need technical support. If I face any problems with regard to any formulations or any automation, I just go online and search for an answer. 

I've also used Jira. 

Jira is much more complex and comprehensive than SmartSheet. If I have two projects, one is simple, and one is complex. The complex project would make more sense on Jira, and the simpler one could be handled with SmartSheet.

Typically, our internal projects are on SmartSheet as they are simpler. 

The solution is not complex to set up. It's quite simple, quite straightforward. 

I'd rate it five out of five in terms of ease of setup. 

We pay to use the solution. We don't use the free version. It's pretty cheap. However, I'm not sure of the exact price. I use the enterprise license provided to me by my company.

I am an end-user. 

I'm unsure if I am using the latest version of the solution. 

Whether or not the solution is right for a user depends on the project's complexity and how they want to utilize it. The user needs to have an understanding of what they want from the tool, and then explore via free versions or study about it online and then go for it.

I'd rate the solution eight out of ten. The ease of use and reporting is great.