SysAid Previous Solutions

Uday Madasu
CIO at Jewish Board of Family and Children's Services
Our previous solution wasn't good for the long-term, which is why we switched to SysAid. We were previously using a homegrown Access database. Some of the other support departments outside of IT also love SysAid. Before, our facilities department was constantly chasing paper because people were submitting Word documents in paper form, then they had to either email or fax it to the facilities department. Of course, if you sent it, the facilities guys could be like, "No, I did receive it." Now, that process is more streamlined. SysAid makes it very efficient and effective. You don't have to do finger-pointing, as everybody knows where things are. Then, because everything is electronic and all the data is available, we can now begin to do some analytics and provide dashboards to people, and say, "In the last three months, these are the number of incidents from this location." View full review »
Cheryl Sobkow
Director of IT Support Services at University of Michigan School of Business
It has a good interface. When I was out looking for possible tools for us to use, what was very important to me, in our organizational organization's case, was having it be simplistic and not complicated. We were able to spin up everything very quickly. Our IT support staff took to it right away so there was very little training needed. Putting the pieces together to turn it on and make it live involved minimal work. What I like about the tool is that you can manage different aspects of your organization from a service-management perspective, but it's not overly complicated and that's a good thing. For us it works very well. View full review »
IT Director with 51-200 employees
We previously used an open-source solution called Spiceworks. It is good for managing only one service desk, but cannot work for multiple service teams in a different business area. View full review »
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