it_user248922 - PeerSpot reviewer
Systems Administrator at a government with 501-1,000 employees
Vendor
It's easy and very straightforward to configure.

What is most valuable?

I use the backup, replication, and the backup copy features. The most useful one is the backup feature.

How has it helped my organization?

I have a backup of my infrastructure every night, and have improved the speed of performing restores.

What needs improvement?

I think it is a good product but all products could be better.

For how long have I used the solution?

I've used it for two years.

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Veeam Backup & Replication
April 2024
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What was my experience with deployment of the solution?

No issues with deployment, nothing went wrong.

What do I think about the stability of the solution?

This product has saved a lot of my time, as it’s very stable.

How are customer service and support?

Customer Service:

I have only needed to open two tickets in two years.

Technical Support:

I have only needed to open two tickets in two years.

Which solution did I use previously and why did I switch?

Yes, I previously used Microsoft System Center but Veeam is better, faster and easy to use and configure.

How was the initial setup?

It's easy and very straightforward to configure.

What about the implementation team?

It was implemented in-house.

What other advice do I have?

I would recommend you buy this product because it is simple to use and works fine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System Engineer at a healthcare company with 501-1,000 employees
Vendor
I retired Backup Exec, and added Veeam in place of it. This increased the backup scope and reduced tape usage.

What is most valuable?

The ability to perform exchange restores.

How has it helped my organization?

Surebackup allows verification of the backup. This provides a higher level of confidence.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

If there is a communication interruption (ping drops) between the proxy and the Veeam server, the backup fails.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's just below excellent.

Which solution did I use previously and why did I switch?

We previously used Backup Exec and ArcServe. These companies are too big to care even for their own products.

How was the initial setup?

It depends on the organizations structure and level of optimization.

What about the implementation team?

It was an in-house implementation.

What was our ROI?

Just recently, I retired Backup Exec, and added Veeam v8. This increased the backup scope by 30% and reduced tape usage by 70%

Which other solutions did I evaluate?

No, but the pricing was key.

What other advice do I have?

Try it. Spend maybe one hour a week on the phone with their engineer to tweak things before buying. The product practically sells itself.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseLead Infrastructure Architect at ThinkON
ExpertTop 5Real User

Not sure why your backups fail with the Proxies but I have never had that issue. We have a physical Veeam server and 1 Proxy per host which works great for SAN based backups. Check with Support on that.

Buyer's Guide
Veeam Backup & Replication
April 2024
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,616 professionals have used our research since 2012.
it_user168507 - PeerSpot reviewer
Senior System Engineer at a tech services company with 1,001-5,000 employees
Real User
Physical servers backup could be improved but the simplicity of the product is great.

What is most valuable?

- CBT (Change block tracking)

- Agent less

- Replication

- Dedupe

How has it helped my organization?

- Reducing backup storage

- Reducing backup time

What needs improvement?

Physical servers backup.

For how long have I used the solution?

2 Years.

What was my experience with deployment of the solution?

Yes, but solved in a few time by the support.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

10/10 - Very fast answer and follow up.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

Symantec Netbackup. We changed when we saw the promise of Veeam.

And these promises have been delivered!

How was the initial setup?

Straightforward. More simple to administrate than a Netbackup or other one.

What about the implementation team?

No, we implemented in house, with help of the support line.

What was our ROI?

Divide the cost of the backup by 2!

What's my experience with pricing, setup cost, and licensing?

Actually, the cost is more than one hour of work per day (at maximum). I don't know the real cost of installation.

Which other solutions did I evaluate?

None, this is a competitive upgrade purposed by Veeam.

What other advice do I have?

Simplicity!

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
PeerSpot user
it_user165984 - PeerSpot reviewer
Senior System Integrator at a tech services company with 51-200 employees
Consultant
We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI is one year.

I have been using this solution since 2008 and find the fast recover and deduplication of this product valuable. An example of how this product has improved the way our organization functions is that it recover Citrix farm in 15 minutes. The exchange and Sharepoint have room for improvement. We encounter no issues with deployment, stability or scalability. We implemented through a vendor team; their level of expertise was high. Initial setup was straightforward.

I would rate the level of customer service a 10 and the level of technical support a 9, so both were really excellent. We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI on this product is one year. Costs for day-to-day and setup are 1 day cost to deploy, day-to-day depends.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user163353 - PeerSpot reviewer
Senior Systems Engineer at a healthcare company with 501-1,000 employees
Vendor
It needs to be able to backup physical servers, but we are able to drastically reduce our backup and restore times.

What is most valuable?

The file level restore and the instant restore of a whole VM from a snapshot.

How has it helped my organization?

With this product we are able to drastically reduce our backup and restore times. We are able to have a true DR site with Veeams replication jobs.

What needs improvement?

It needs to be able to backup physical servers.

For how long have I used the solution?

I have used this solution for 3 years.

What was my experience with deployment of the solution?

No deployment issues.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No issues with scalability, it is very easy to deploy an additional proxy server.

How are customer service and technical support?

Customer Service:

5/5.

Technical Support:

5/5.

Which solution did I use previously and why did I switch?

We previously used Backup exec and when we implemented virtualization, Veeam had a good price point and seemed logical.

How was the initial setup?

The initial setup was pretty straightforward.

What about the implementation team?

We implemented in-house.

What was our ROI?

We have saved a lot on not having to buy additional licenses.

What's my experience with pricing, setup cost, and licensing?

I believe we initially spent 10k on implementation.

What other advice do I have?

Veeam is definitely a must for virtualized environments.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user159399 - PeerSpot reviewer
Account Manager at a tech services company with 501-1,000 employees
Consultant
If they have any doubts, first try a POC...Will help them decide.

What is most valuable?

2-in-1: backup and replication

Sandbox and Open FIles

Instant VM Recovery

What needs improvement?

I believe none.

For how long have I used the solution?

For almost 3 Years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Was using Symantec.

How was the initial setup?

No, very user friendly.

What about the implementation team?

In-house.

What was our ROI?

we implemented as demo lab for ours partners to test.

What's my experience with pricing, setup cost, and licensing?

Was an NFR.

Which other solutions did I evaluate?

No.

What other advice do I have?

If they have any doubts, first try a POC... Will help to decide.

Disclosure: My company has a business relationship with this vendor other than being a customer: vendor partner
PeerSpot user
Anteneh Asnake - PeerSpot reviewer
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
MSP
Top 5Leaderboard
Great Sandbox feature; stable and readily scalable
Pros and Cons
  • "Sandbox feature is like a power tool for troubleshooting."
  • "This is an expensive solution."

What is our primary use case?

We currently use Veeam Backup & Replication in our own environment. Veeam is very useful  with the share analysis and with what I get from Reporter. It's very smooth to use. Even the restoration is amazing. The replication feature capabilities are very good. It's useful for Windows products; Exchange, Express, and the like. I'm not sure how they could compete with another product, but it's better. Currently, we are just using this solution on our own site, but not yet integrating for customers. We are integrators of Veeam. 

What is most valuable?

I really like the Sandbox feature, it's like a power tool for troubleshooting.

What needs improvement?

I'd like to see the pricing improved, it's currently an expensive solution. 

What do I think about the stability of the solution?

Veeam is very stable.

What do I think about the scalability of the solution?

This is a very scalable solution. 

How are customer service and technical support?

Technical support is very effective. They respond quickly, faster than Dell. 

How was the initial setup?

The initial setup is very easy, it took us around 30 minutes and required one person for deployment.

What's my experience with pricing, setup cost, and licensing?

The licensing of this product is expensive.

What other advice do I have?

I would definitely recommend this product.

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Customer IT Services implementation at a tech services company with 1-10 employees
Real User
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
  • "Its backup capabilities in general are great."
  • "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."

What is our primary use case?

We use this solution to backup our files and virtual machines. 

We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.

We have 40 machines that we backup with this solution.

What is most valuable?

Its backup capabilities in general are great.

What needs improvement?

My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.

I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.

I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years.

What do I think about the scalability of the solution?

Both the scalability and the stability of Veeam Backup & Replication are good.

How are customer service and technical support?

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Which solution did I use previously and why did I switch?

We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We don't pay for this solution, our customers do.

What other advice do I have?

One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.

With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.

As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is. 

On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.