Senior Executive at a leisure / travel company with 201-500 employees
Real User
Good performance with a free version and an easy installation process
Pros and Cons
  • "The product is usable and very straightforward."
  • "I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."

What is our primary use case?

I primarily use it for myself and for checking. I use it for organizing teams. 

What is most valuable?

The performance is very good. We haven't had any stability issues.

The scalability is great.

The product is usable and very straightforward. 

Overall, the installation process is very simple. 

There is a free version of the product.

What needs improvement?

I don't think any other improvement is required at the moment.

You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.

The free version allows only for approximately 45-minute meetings.

They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.

For how long have I used the solution?

I've been using the solution for three years. It's been a while at this point. 

Buyer's Guide
Zoom
April 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,765 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. The performance has always been good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. 

What do I think about the scalability of the solution?

I've found the solution to be scalable for my purposes. It's never been an issue.

I do not have plans to increase usage at this time. 

How are customer service and support?

I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I use both Zoom and Google Meets. The quality of Zoom is better than Google. That said, Google Meets is pretty commonly used. 

How was the initial setup?

The installation process is straightforward and not overly complex. You just click through the prompts and you are ready to go. 

What about the implementation team?

You can handle the installation yourself. It's very easy. I didn't need an integrator or consultant to assist me. 

What's my experience with pricing, setup cost, and licensing?

They have options for personal use, or we can have co-hosts, which we can assign.

The licensing is cheap and we can pay for it on a monthly basis. 

I use the free version. I don't pay a licensing fee at this time. 

What other advice do I have?

I'd rate the solution at an eight out of ten. Overall, I am satisfied with the capabilities of the product.

I would recommend the solution to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Architect at AIOPS group
Real User
Top 5Leaderboard
Easy to use, scalable, and simple installation
Pros and Cons
  • "Zoom is mobile-ready and easy to use."
  • "The security and chat features should improve in Zoom."

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

How was the initial setup?

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

What's my experience with pricing, setup cost, and licensing?

There are paid and free personal accounts for Zoom.

What other advice do I have?

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
April 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,765 professionals have used our research since 2012.
System support engineer at a financial services firm with 1,001-5,000 employees
Real User
Works well, has a friendly user interface, and is stable
Pros and Cons
  • "Zoom is pretty safe and secure."
  • "While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."

What is our primary use case?

We only use the solution for virtual meetings. 

What is most valuable?

The solution is very stable.

Every time, it works. It works quite well when we need it to.

The solution has a very friendly user interface. 

The communication and audio conferencing features are great.

Zoom is pretty safe and secure. 

What needs improvement?

While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom. 

Zoom lacks integrations and many extra features. Microsoft Teams, on the other hand, has many features and integrates well with many Microsoft apps. 

For how long have I used the solution?

I've been using the solution for three years at this point. It's been a while. 

What do I think about the stability of the solution?

The stability of the product is quite good. There are no bugs. It isn't glitchy. It doesn't crash or freeze. it's a reliable platform.

What do I think about the scalability of the solution?

Many people in our organization use the product. 

How are customer service and support?

We haven't had any issues with the product. We've never really reached out to technical support directly. 

Which solution did I use previously and why did I switch?

We also use Microsoft Teams. However, Zoom is more user-friendly and has a better interface. The advantage of Teams is the integration with Sharepoint, which Zoom doesn't have. 

Previous to these, we used Skype a lot.

How was the initial setup?

The initial setup is pretty easy. It takes a little time. We did a deployment in our organization is six hours. 

What about the implementation team?

We were able to handle the implementation ourselves. We didn't need any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

We pay Zoom a yearly licensing fee.

What other advice do I have?

As a cloud-based solution, I'm always on the latest version. I cannot speak to the exact version number I'm using right now. 

I'd recommend the solution to other users and organizations. We are happy with its capabilities. I'd rate it at a perfect ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
There are no restrictions on the number of users, and it's very fast compared to other solutions
Pros and Cons
  • "There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
  • "I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."

What is our primary use case?

I'm using Zoom for virtual meetings. 

How has it helped my organization?

I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.

What is most valuable?

There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.

For how long have I used the solution?

I've been using Zoom for maybe a year or two.

What do I think about the stability of the solution?

Zoom is very fast and reliable. 

Which solution did I use previously and why did I switch?

We are using Webex sometimes to talk to our clients. We are using Webex.0

How was the initial setup?

Zoom is very easy to install. It only takes about five minutes.  

What other advice do I have?

I rate Zoom eight out 10. I would definitely recommend it 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Visiting lecturer at a university with 51-200 employees
Real User
Great file and screen sharing capabilities but needs to offer longer meetings on the personal version
Pros and Cons
  • "The whiteboard capabilities are great."
  • "They should remove any restriction of time."

What is our primary use case?

I use the solution for meetings and calls. 

What is most valuable?

In Zoom, I don't have a preference for any of the features. If you know the application well, then you can use all the features. I'm using most of the features, including file sharing and sharing screens. 

The possibility for chat is very handy sometimes. The chat is very useful due to the fact that sometimes you have to run formulas and those kinds of things and to pronounce it is not enough. You have to write it down so that the person or people can see exactly what the formula is.

The whiteboard capabilities are great.

What needs improvement?

I use Zoom not so much for business, due to the fact that the problem with Zoom is the restriction that you have where there are only 45 minutes allowed for a conference, and then you had to log out and start a new meeting. 

They should remove any restriction of time. Sometimes the time that you planned for the meeting is not enough. Sometimes it goes more than an hour, an hour and 10 minutes. 

That said, they may have already fixed this issue.

When you start the Zoom meeting, at first, it didn't start directly, the meeting. It'd go to the web browser, then it asks you to open the zoom application. After it opens, then you can start. That it's a little bit too much of a problem for beginners. It would be easier and more user-friendly if you can go directly to the meeting without the hassle of starting up and waiting. It could just be a bit more user-friendly. 

The problem originally was that when Zoom started, they had most of the market. The problem that they had, is that with the COVID pandemic, a lot of people started using conferencing solutions and you had a paid version and a free version. The paid version had more features than the free version. That was confusing for people. They said, “okay, why do I have to pay for certain features?” A lot of people I know looked for free versions and there were other free versions. For example, I use Whereby also, and Whereby does all the things that Zoom can do.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

I know a lot of IT, and therefore, most of the things that come up I can fix and if I can't fix it directly, I go and I look on the internet for solutions. If I run into a problem, I'm not the first person that has run into the problem. I look for a solution myself. Most of the time I get the solution. I don't deal with technical support.

Which solution did I use previously and why did I switch?

I use Zoom, MS Teams, and Google Meet. 

I also use Whereby, which is free to use.

I used MS Teams first, then Zoom. I use MS Teams due to the fact that I have a Microsoft account and a Microsoft company account. I started using Zoom when a lot of people started using Zoom. Using MS Teams is more difficult than using Zoom. 

How was the initial setup?

I am tech-savvy. I'm not afraid to use applications and I can understand the logic behind the application. That said, I know that non-tech-savvy people had problems with starting up the Zoom meeting. The typical user doesn't understand the logic that's behind it. When you start it on the web, it's supposed to work directly on the web and not go to the application that is on your desktop and launch that. That is something that I can understand, however, it is not logical for people who are not accustomed to using IT so much.

All that is to say that, for me, the initial setup is not complex, however, I'm not an average user. I work daily with 10 or 12 applications. I switch from one to another. For me, it's not difficult. For non-technical people, it might be.

The deployment is fast and only takes a few minutes. It's maybe ten minutes or less.

What's my experience with pricing, setup cost, and licensing?

I'm using a personal account, which is free. To use a company account, I have to go to the administration and fix that they pay the year account. I don't want to go through all of these procedures and all the hassle. That's the reason I use a personal account.

What other advice do I have?

I'm using Zoom on occasion. It depends on what the person I will have a conference with wants to use. I am flexible. I use various solutions. I pick the one that is better for the other side.

I tend to use the most up-to-date version of the solution.

I'd advise users to use the solution as it's a good product. In the beginning, it scared me off because as there were a lot of rumors about privacy. For a few months, I didn't use it until I knew that they had fixed that problem. Now security is fine.

I'd rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
Real User
Good network utilization, easy to use, and easy to set up
Pros and Cons
  • "It is very easy to use. The utilization of the network is very good."
  • "If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."

What is our primary use case?

I am using it for virtual meetings. I have its latest version.

What is most valuable?

It is very easy to use. The utilization of the network is very good.

What needs improvement?

I have had some performance issues in GPU lately.

If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is stable, but lately, I have had some performance issues in GPU.

What do I think about the scalability of the solution?

It is scalable.

How was the initial setup?

It is very easy. It is a very small application.

What about the implementation team?

I did it myself.

What other advice do I have?

I would recommend Zoom depending on the circumstances of the customers, such as their current subscription and so on. For example, if you have a Microsoft subscription, then why not use Teams? 

I would rate Zoom an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Service Delivery Lead at a insurance company with 10,001+ employees
Real User
Stable, straightforward installation, and free to use
Pros and Cons
  • "The solution is very stable."
  • "Zoom could improve by having more tools."

What is our primary use case?

I use Zoom for virtual meetings.

What needs improvement?

Zoom could improve by having more tools.

For how long have I used the solution?

I have been using Zoom for a few years.

What do I think about the stability of the solution?

The solution is very stable.

How are customer service and support?

I have not needed to contact the technical support of Zoom.

How was the initial setup?

The installation was straightforward and only took a few minutes to do on my laptop.

What's my experience with pricing, setup cost, and licensing?

Zoom is free to use.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Security, Information Security at University of Central Missouri
Real User
Good for remote meetings, user friendly, and flexible
Pros and Cons
  • "The solution is very user friendly and flexible."
  • "The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them."

What is our primary use case?

We have primarily been using the solution for remote meetings during COVID-19 quarantine. We use it for online classes.

What is most valuable?

The solution is very user friendly and flexible.

What needs improvement?

There is something called Zoom bombing. Users can misuse the product if other users don't enable privacy settings on their meetings. What happened recently was there were 200-300 participants with the host being unaware. The host had not enabled the proper privacy or security settings before initiating the meeting, so unauthenticated users were able to jump on and participate without actually being part of any group. The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them.

First-time users should get a mandatory walk-through or some sort of mandatory training before installing or using the software. It would help protect them and help them understand how to use the product effectively before jumping into their first meeting.

For how long have I used the solution?

I'm a student; I've been using the solution since the beginning of COVID-19 when quarantining and social distancing began. It's been around three months.

What other advice do I have?

I'd rate the solution eight out of ten.

I'm just a Zoom user. I'm a student and I've been using it for my classes at University.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user