Compare Barracuda Networks vs Rapid7

Barracuda Networks Based on 13 reviews.	Rapid7 Based on 13 reviews.
Overview
Barracuda Networks, Inc. is a company providing security, networking and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers and instant messaging threats such as spam, spyware, trojans, and viruses. The company's networking and storage products include web filtering, load balancing, application delivery controllers, message archiving, NG firewalls, backup services and data protection.	Information Not Available
Sample Customers
Barracuda Vulnerability Manager: AWS Barracuda Web Application Firewall: Oracle, CBS, Pioneer, Hyundai, Publix, Barnes Noble, Calzedonia, Nordstrom, Samsung, Nascar	AppSpider: Microsoft
Popular Solutions
Barracuda NextGen Firewall 6 reviews Barracuda Web Application Firewall 3 reviews Barracuda Backup 2 reviews	InsightIDR 6 reviews Rapid7 insightOps 5 reviews Rapid7 NeXpose 2 reviews
Top Comparisons
F5 BIG-IP vs. Barracuda Web Application Firewall Compared 32% of the time. Imperva SecureSphere Web Application Firewall vs. Barracuda Vulnerability Manager Compared 29% of the time.	Checkmarx vs. AppSpider Compared 60% of the time.
Top Industries
Financial Services Firm 12% Comms Service Provider 11% Transportation Company 8% Healthcare Company 8%	Financial Services Firm 31% Marketing Services Firm 12% Comms Service Provider 11% Healthcare Company 11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Valuable Features: The Anomaly-based spam detection is a very good feature of Barracuda Spam & Virus Firewall,...
Read full review of Barracuda Spam and Virus Firewall »
BrianRogalski
Solutions Engineer at a tech services company
Primary Use Case: We're using it for web filtering and blocking of sites that we don't want to allow traffic to. ...
Read full review of Barracuda Web Filter »
Anonymous User
Systems Engineer at a university
Valuable Features: The superior support from Barracuda in setting up, using, and helping with issues for the...
Read full review of Barracuda Backup »
Mohamed Othman
Network & Security Engineer at a tech services company
Primary Use Case: I have two primary use cases, one for a bank and the other one for an operator. I will speak...
Read full review of Barracuda Web Application Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
Primary Use Case: We implement it for customers. We have some customers in Mexico who need that kind of technology....
Read full review of Barracuda NextGen Firewall »

Review 1 of 5

Chad Kliewer
Information Security Officer at a comms service provider
Primary Use Case: I was looking for a behavior analytics solution to help me monitor our users' activity and to...
Read full review of InsightIDR »
Anonymous User
Information Security Manager at a non-tech company
Primary Use Case: Our primary use case is looking for people who are using Tor, or VPNs generally, and the only way...
Read full review of Rapid7 NeXpose »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
Improvements to My Organization: We have a lot of mobile users who are not always on our network, and this gave us...
Read full review of Rapid7 insightOps »

Review 1 of 3

Customer Service

Dragoslav Vasiljevic
System & Network Engineer at a financial services firm
On a scale from one to 10, my rating is an eight. Level 1 and 2 of their support are good, but if you want serious...
Read full review of Barracuda NextGen Firewall »
Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Best.
Read full review of Barracuda Spam and Virus Firewall »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Load Balancer »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Web Filter »
Richard Snel
Automation Specialist at a tech services company
Support is really great as we are a a diamond partner.
Read full review of Barracuda NextGen Firewall »
Taradutt Pant
Founder at let's-ConnectIndia
I would say technical support is lacking. They don't have strong technical support; their abilities are not so good....
Read full review of Barracuda NextGen Firewall »
Luciano Morales
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: Nil, here in Argentina, the distributor was limited to providing the price of the product. We had...
Read full review of Barracuda NextGen Firewall »
Tim Lillis
Sr. System Engineer at a non-tech company
Excellent. For every ticket we open, the response is very quick.
Read full review of Barracuda Backup »
MaheshMashalkar
Account Manager
Awareness about the product is limited to the OEM technical team, though the product is fantastic.
Read full review of Barracuda NextGen Firewall »
Anonymous User
Systems Engineer at a university
Better than a 10 out of 10. Their support is absolutely the best in the business.
Read full review of Barracuda Backup »
IT432a5D
IT Security Administrator at a tech services company
Technical support is very good.
Read full review of Barracuda Web Application Firewall »
Anonymous User
IT Consultant - Network Admin at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Barracuda NextGen Firewall »
BrianRogalski
Solutions Engineer at a tech services company
We were in touch with tech support in our attempts to move Barracuda to our new platform, unsuccessfully. I would...
Read full review of Barracuda Web Filter »
Director85d9
Director of Systems Infrastructure at a tech vendor
Their technical support is great.
Read full review of Barracuda Web Application Firewall »
NetworkAdmin77
Network Administrator at a software R&D company
I would rate the technical support nine out of 10.
Read full review of Barracuda NextGen Firewall »
SecurityEng850
Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 7/10.
Read full review of Barracuda NextGen Firewall »
Mohamed Othman
Network & Security Engineer at a tech services company
Best support I have ever seen. I have experience with several products and their support. Barracuda support is very...
Read full review of Barracuda Web Application Firewall »
Anonymous User
Sr ICT Consultant at ditp
Customer Service: I’ve been in IT for nearly 40 years, and I’ve had my share of dealings with “service/support...
Read full review of Barracuda NextGen Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
When we buy the device for the customer, we buy the Enhanced Support, the extended support contract, 24/7 support....
Read full review of Barracuda NextGen Firewall »

Review 1 of 19

Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of InsightIDR »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 NeXpose »
Aaron Harris
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of InsightIDR »
Chad Kliewer
Information Security Officer at a comms service provider
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of InsightIDR »
Databasea5f3
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of InsightIDR »
Informatbb30
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 insightOps »
Informate3db
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of InsightIDR »
Sandro Sandro
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 insightOps »
Security7d6d
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of InsightIDR »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider »
Evan Mc Whirrter
Systems Administrator at a university
Great.
Read full review of Rapid7 insightOps »
Anonymous User
Information Security Manager at a non-tech company
Tech support is satisfactory.
Read full review of Rapid7 NeXpose »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 insightOps »

Review 1 of 13

Technical Support

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