Compare Barracuda Networks vs Rapid7

Barracuda Networks Based on 27 reviews.	Rapid7 Based on 19 reviews.
Overview
Barracuda Networks, Inc. is a company providing security, networking and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers and instant messaging threats such as spam, spyware, trojans, and viruses. The company's networking and storage products include web filtering, load balancing, application delivery controllers, message archiving, NG firewalls, backup services and data protection.	Information Not Available
Sample Customers
Barracuda Vulnerability Manager: AWS	Rapid7 InsightVM: ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM Rapid7 Metasploit: City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University
Popular Solutions
Barracuda CloudGen Firewall 7 reviews Barracuda Web Application Firewall 4 reviews Barracuda Backup 3 reviews	Rapid7 InsightIDR 6 reviews Rapid7 InsightOps 5 reviews Rapid7 InsightVM 4 reviews
Top Comparisons
Imperva SecureSphere Web Application Firewall vs. Barracuda Vulnerability Manager Compared 28% of the time.	Qualys VM vs. Rapid7 InsightVM Compared 50% of the time. Tenable Nessus vs. Rapid7 Metasploit Compared 30% of the time.
Top Industries
Financial Services Firm 21% Marketing Services Firm 15% Comms Service Provider 13% Healthcare Company 13%	Financial Services Firm 26% Comms Service Provider 16% Marketing Services Firm 13% Non Tech Company 12%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
What is most valuable?
The Anomaly-based spam detection is a very good feature of Barracuda Spam & Virus Firewall,…
Read full review of Barracuda Spam and Virus Firewall »
Anonymous User
Systems Engineer at a university
What is most valuable?
The superior support from Barracuda in setting up, using, and helping with issues for the…
Read full review of Barracuda Backup »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
What is our primary use case?
We implement it for customers. We have some customers in Mexico who need that kind of…
Read full review of Barracuda CloudGen Firewall »
BrianRogalski
Solutions Engineer at a tech services company
What is our primary use case?
We're using it for web filtering and blocking of sites that we don't want to allow…
Read full review of Barracuda Web Filter »
Mohamed Othman
Network & Security Engineer at a tech services company
What is our primary use case?
I have two primary use cases, one for a bank and the other one for an operator. I will…
Read full review of Barracuda Web Application Firewall »

Review 1 of 5

Chad Kliewer
Information Security Officer at a comms service provider
What is our primary use case?
I was looking for a behavior analytics solution to help me monitor our users' activity…
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a non-tech company
What is our primary use case?
Our primary use case is looking for people who are using Tor, or VPNs generally, and the…
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Manager of System Security at a tech services company
What is our primary use case?
I use this solution to check if there are any vulnerabilities that I find during…
Read full review of Rapid7 Metasploit »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
How has it helped my organization?
We have a lot of mobile users who are not always on our network, and this gave us…
Read full review of Rapid7 InsightOps »

Review 1 of 4

Customer Service

Luciano Morales
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: Nil, here in Argentina, the distributor was limited to providing the price of the product. We had...
Read full review of Barracuda CloudGen Firewall »
Tim Lillis
Sr. System Engineer at a non-tech company
Excellent. For every ticket we open, the response is very quick.
Read full review of Barracuda Backup »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Web Filter »
Alireza Ghahrood
Cyber Security Solutions Senior Consultant & Instructor at Independent
I would rate the level of tech support a six out of ten.
Read full review of Barracuda Web Application Firewall »
Dragoslav Vasiljevic
System & Network Engineer at a financial services firm
On a scale from one to 10, my rating is an eight. Level 1 and 2 of their support are good, but if you want serious...
Read full review of Barracuda CloudGen Firewall »
Matthew McEnroe
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Load Balancer »
Taradutt Pant
Founder at let's-ConnectIndia
I would say technical support is lacking. They don't have strong technical support; their abilities are not so good....
Read full review of Barracuda CloudGen Firewall »
Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Best.
Read full review of Barracuda Spam and Virus Firewall »
Anonymous User
Sr ICT Consultant at ditp
Customer Service: I’ve been in IT for nearly 40 years, and I’ve had my share of dealings with “service/support...
Read full review of Barracuda CloudGen Firewall »
NetworkAdmin77
Network Administrator at a software R&D company
I would rate the technical support nine out of 10.
Read full review of Barracuda CloudGen Firewall »
IT432a5D
IT Security Administrator at a tech services company
Technical support is very good.
Read full review of Barracuda Web Application Firewall »
SecurityEng850
Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 7/10.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Systems Engineer at a university
Better than a 10 out of 10. Their support is absolutely the best in the business.
Read full review of Barracuda Backup »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
When we buy the device for the customer, we buy the Enhanced Support, the extended support contract, 24/7 support....
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Director of Systems Infrastructure at a tech vendor
Their technical support is great.
Read full review of Barracuda Web Application Firewall »
Mohamed Othman
Network & Security Engineer at a tech services company
Best support I have ever seen. I have experience with several products and their support. Barracuda support is very...
Read full review of Barracuda Web Application Firewall »
Anonymous User
Automation Specialist at a tech services company
Support is really great as we are a a diamond partner.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
IT Consultant - Network Admin at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Director of IT at Superfeet Worldwide Inc.
The technical support is good.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Operations Manager at a tech services company
I did not have any direct experience with technical support.
Read full review of Barracuda Backup »
Anonymous User
System Administrator at a K-12 educational company or school
I have called in a few times to the tech support, and they have been on top of it. If I have a problem, they respond...
Read full review of Barracuda CloudGen Firewall »
BrianRogalski
Solutions Engineer at a tech services company
We were in touch with tech support in our attempts to move Barracuda to our new platform, unsuccessfully. I would...
Read full review of Barracuda Web Filter »

Review 1 of 22

Aaron Harris
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Chad Kliewer
Information Security Officer at a comms service provider
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Manager at a non-tech company
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Evan Mc Whirrter
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Sandro Sandro
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »

Review 1 of 16

Technical Support

No Data Available

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Barracuda Networks vs Rapid7

What is most valuable?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?