Compare Barracuda Networks vs Rapid7

Barracuda Networks Based on 45 reviews.	Rapid7 Based on 23 reviews.
Top Comparisons

Overview
Barracuda Networks, Inc. is a company providing security, networking and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers and instant messaging threats such as spam, spyware, trojans, and viruses. The company's networking and storage products include web filtering, load balancing, application delivery controllers, message archiving, NG firewalls, backup services and data protection.	Information Not Available
Sample Customers
Barracuda Vulnerability Manager [EOL]: AWS	Rapid7 InsightVM: ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM Rapid7 Metasploit: City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University
Popular Solutions
Barracuda CloudGen Firewall 10 reviews Barracuda Web Application Firewall 9 reviews Barracuda Backup 6 reviews	Rapid7 InsightIDR 6 reviews Rapid7 InsightVM 5 reviews Rapid7 AppSpider 2 reviews
Top Industries
Software R&D Company 22% Comms Service Provider 9% Construction Company 8% Retailer 7%	Software R&D Company 28% Comms Service Provider 15% Financial Services Firm 9% Media Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ajai Jayakumar
Solution Architect at a tech services company
What is our primary use case?
Our primary use of this solution is for the main features: intelligent sensing of…
Read full review of Barracuda Email Security Gateway »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
What is our primary use case?
We implement it for customers. We have some customers in Mexico who need that kind of…
Read full review of Barracuda CloudGen Firewall »
Rashid Alsalmi
Consultant at a tech services company
What is our primary use case?
The security team is in charge of backup. They used to do what Barracuda does now…
Read full review of Barracuda Backup »
Igor-Bashtovyi
Security Engineer at a tech services company
What is our primary use case?
We use this as public cloud and a virtual appliance based on Azure Cloud.
How has it
…
Read full review of Barracuda Web Application Firewall »
BrianRogalski
Solutions Engineer at a tech services company
What is our primary use case?
We're using it for web filtering and blocking of sites that we don't want to allow…
Read full review of Barracuda Web Security Gateway »

Review 1 of 5

Chad Kliewer
Information Security Officer at a comms service provider
What is our primary use case?
I was looking for a behavior analytics solution to help me monitor our users' activity…
Read full review of Rapid7 InsightIDR »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
What is our primary use case?
We put Rapid7 AppSpider on the application scans for our network.
How has it helped my
…
Read full review of Rapid7 AppSpider »
Mat Greensides
Secury Administrator at a comms service provider
What is our primary use case?
The primary use case is vulnerability scanning and discovering.
How has it helped my
…
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Officer at a tech services company
What is our primary use case?
I use it primarily to send alerts, or detect suspicious logins, and be proactive in the…
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Manager at a non-tech company
What is our primary use case?
Our primary use case is looking for people who are using Tor, or VPNs generally, and the…
Read full review of Rapid7 InsightVM »

Review 1 of 5

Customer Service

Alireza Ghahrood
Cyber Security Solutions Senior Consultant & Instructor at Independent
I would rate the level of tech support a six out of ten.
Read full review of Barracuda Web Application Firewall »
Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Best.
Read full review of Barracuda Email Security Gateway »
Carlo Bertini
IT Consultant and Project Manager at Cabar Srl
The technical support is provided by the vendor. A ticket is opened with the vendor and they provide support. We have...
Read full review of Barracuda Web Application Firewall »
Tim Lillis
Sr. System Engineer at a non-tech company
Excellent. For every ticket we open, the response is very quick.
Read full review of Barracuda Backup »
Taradutt Pant
Founder at let's-ConnectIndia
I would say technical support is lacking. They don't have strong technical support; their abilities are not so good....
Read full review of Barracuda CloudGen Firewall »
Israel Caravantes
COO at i-Track Systems Development, S.A. de C.V.
When we buy the device for the customer, we buy the Enhanced Support, the extended support contract, 24/7 support....
Read full review of Barracuda CloudGen Firewall »
SYED AMIN
Senior Systems Administrator - Microsoft & LINUX at a logistics company
Customer support is good. They act promptly in response to any issues or error.
Read full review of Barracuda Email Security Gateway »
Nawaaz Toonah
Operations Manager at a tech services company
Barracuda technical support is good. They have a lot of experience and have helped us.
Read full review of Barracuda Backup »
Jean MauriceProsper
Chief Executive Officer at Nettobe Group
They are the best support that we have had so far. When you contact or email them, they are very quick to respond....
Read full review of Barracuda Backup »
SolomonAwosina
CTO at GCET Nigeria
Technical support for this solution is wonderful. It is not just for the firewall, but all of Barracuda has good...
Read full review of Barracuda Web Application Firewall »
Rashid Alsalmi
Consultant at a tech services company
We are a Barracuda partner. We just attended their annual meeting last month and annual partner meeting. They have an...
Read full review of Barracuda Backup »
MOHMMED MERAJUDDIN
System Admininstrator at a university
My experience with technical support is that it is good for day-to-day problems. If any real expertise needed, it...
Read full review of Barracuda Backup »
Igor-Bashtovyi
Security Engineer at a tech services company
I didn't fight with them because all features and implementations that I tried didn't demand any help from technical...
Read full review of Barracuda Web Application Firewall »
NetworkAdmin77
Network Administrator at a software R&D company
I would rate the technical support nine out of 10.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Technology and Information Systems Manager at a construction company
Their technical support is very good.
Read full review of Barracuda Email Security Gateway »
Samer Mahrous
Senior Operations Manager at samergl
Technical support has been good. Currently, we don't have any issues.
Read full review of Barracuda Web Application Firewall »
Anonymous User
Sr ICT Consultant at ditp
Customer Service: I’ve been in IT for nearly 40 years, and I’ve had my share of dealings with “service/support...
Read full review of Barracuda CloudGen Firewall »
Anonymous User
IT Consultant - Network Admin at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Barracuda CloudGen Firewall »
Mohamed Othman
Network & Security Engineer at a tech services company
Best support I have ever seen. I have experience with several products and their support. Barracuda support is very...
Read full review of Barracuda Web Application Firewall »
Anonymous User
System Administrator at a K-12 educational company or school
I have called in a few times to the tech support, and they have been on top of it. If I have a problem, they respond...
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Operations Manager at a tech services company
I did not have any direct experience with technical support.
Read full review of Barracuda Backup »
Anonymous User
Network Specialist at a K-12 educational company or school
We have been in contact with technical support over the span of its lifetime. They are really good at helping us and...
Read full review of Barracuda Email Security Gateway »
IT432a5D
IT Security Administrator at a tech services company
Technical support is very good.
Read full review of Barracuda Web Application Firewall »
Anonymous User
Pre-Sales Consultant at Tarsus Cloud On Demand
Customer Service: With the level of customer service from Barracuda I would rate them an 8/10. We find them polite...
Read full review of Barracuda Web Security Gateway »
Anonymous User
Director of Systems Infrastructure at a tech vendor
Their technical support is great.
Read full review of Barracuda Web Application Firewall »
BrianRogalski
Solutions Engineer at a tech services company
We were in touch with tech support in our attempts to move Barracuda to our new platform, unsuccessfully. I would...
Read full review of Barracuda Web Security Gateway »
Hilary Tullier
Business Systems Manager
Technical support is very good.
Read full review of Barracuda CloudGen Firewall »
Anonymous User
Systems Engineer at a university
Better than a 10 out of 10. Their support is absolutely the best in the business.
Read full review of Barracuda Backup »
Anonymous User
Automation Specialist at a tech services company
Support is really great as we are a a diamond partner.
Read full review of Barracuda CloudGen Firewall »
InfoTechmgr67
IT Manager at a healthcare company
I haven't any opportunity myself to contact support. That's for the team that did the setup. In fact, when I heard...
Read full review of Barracuda Backup »

Review 1 of 30

Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Chad Kliewer
Information Security Officer at a comms service provider
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Aaron Harris
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Evan Mc Whirrter
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Manager at a non-tech company
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Sandro Sandro
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »

Review 1 of 18

Technical Support

No Data Available

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Barracuda Networks vs Rapid7

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my

What is our primary use case?

How has it helped my

What is our primary use case?

What is our primary use case?