Compare Infor vs Symantec | IT Central Station

Infor Based on 37 reviews.	Symantec Based on 121 reviews.
Top Comparisons

Overview
Information Not Available	Symantec Corporation is an American technology company headquartered in Mountain View, California, United States. The company produces software for security, storage, backup and availability - and offers professional services to support its software. Netcraft asseses Symantec as the most-used certification authority. Symantec is a Fortune 500 company and a member of the S&P 500 stock-market index.
Sample Customers

Popular Solutions
Infor CloudSuite Industrial 1 reviews Infor LX 1 reviews	Symantec Endpoint Protection (SEP) 38 reviews Symantec Data Loss Prevention 8 reviews Symantec Advanced Threat Protection 5 reviews
Top Industries
Software R&D Company 29% Comms Service Provider 9% Financial Services Firm 9% Manufacturing Company 7%	Software R&D Company 25% Comms Service Provider 12% Financial Services Firm 10% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gene Hammons, MBA
Practice Director, Software Selection & Implementation at a consultancy
What is most valuable?
In this case, scheduling and product planning were key drivers of ROI, but the overall step up…
Read full review of Infor CloudSuite Industrial »
Mohan-S
Sr IT/Business Consultant
What is our primary use case?
We use this solution for implementing Customer Support for SCM, MFG, and Finance.
How
…
Read full review of Infor LX »

Review 1 of 2

SorinSolescu
Competitive Engineer
What is most valuable?
They manage to solve detection quite nicely. There is some rather elaborate detection compared…
Read full review of Symantec Advanced Threat Protection »
Anonymous User
Information System Security Manager at a aerospace/defense firm
What is our primary use case?
We use it to patch information systems.
What is most valuable?
It helps us put…
Read full review of Symantec Endpoint Encryption »
Specsolarch57
Specialist Solution Architect at a tech services company
What is most valuable?
Some of the features that are the most valuable are both the VPN and the interface. The VPN we…
Read full review of Symantec VIP Access Manager »
Anonymous User
Head, Managed Security Services
What is our primary use case?
We use this solution as a firewall to protect against malware.
What is most valuable?
…
Read full review of Symantec Protection Engine for Cloud Services »
Anonymous User
Consultant
What is our primary use case?
Protecting the cloud application Office 365 Service Now, etc.
How has it helped my
…
Read full review of Symantec CloudSOC »

Review 1 of 5

Customer Service

Gene Hammons, MBA
Practice Director, Software Selection & Implementation at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite Industrial »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Sreenivas K
Principal Engineering Manager I at a software R&D company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
John Laws
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor d/EPM »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor d/EPM »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor d/EPM »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor d/EPM »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor d/EPM »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a K-12 educational company or school
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Consultant at a software R&D company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor d/EPM »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor d/EPM »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor d/EPM »
Anonymous User
Director of Enterprise Applications at a software R&D company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »

Review 1 of 30

Heritier Daya
Network Administrator at a financial services firm
I am not directly involved with the support team, one of my colleagues handles this communication.
Read full review of Symantec Endpoint Protection (SEP) »
Mahmoud Hussein
Private Security Consultant at a tech services company
The technical support for this solution is very good.
Read full review of Symantec Data Loss Prevention »
Iftikhar Iqbal
Professional Services Consultant at a tech services company
Technical support is very good.
Read full review of Symantec VIP »
SorinSolescu
Competitive Engineer
I've never had to contact technical support.
Read full review of Symantec Advanced Threat Protection »
Ahmed Raafat
IT Security Engineer at a tech services company
The technical support is perfect. If there is any problem or if anything goes wrong, the technical support team...
Read full review of Symantec Data Loss Prevention »
Laeeq Ahmed
IT Security Lead at a tech services company
They are 10 out of 10. They supply good support and they have good knowledge.
Read full review of Symantec Secure App Service »
Emiliano Santos
Group Brand Manager at a comms service provider
We haven't used their technical support. We receive support directly from Symantec here in Mexico and they are pretty...
Read full review of Symantec Endpoint Protection (SEP) »
Nuno Martins
Partner at a consultancy
I have dealt with technical support twice. One was related to an install issue, and that was quickly resolved. It was...
Read full review of Symantec Endpoint Protection (SEP) »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: Usually, we use the local distributor team for issues and they are very OK. When needed, we opened...
Read full review of Symantec Data Loss Prevention »
Mamonoor Rashid
CEO at Tech Valley Networks Limited
We get good support from Symantec. We find that during integration, if we face any problems, we get a good response...
Read full review of Symantec Endpoint Protection (SEP) »
Mostafa
System Administrator at Suez Canal Insurance
Customer Service: Customer service is very good. Technical Support: I used technical support through a vendor and...
Read full review of Symantec Endpoint Protection (SEP) »
Arshad Mohammad Khan
Security Consultant at Accenture
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of Symantec Endpoint Protection (SEP) »
Assistantmgr67
Assistance Manager, ICT Communication at a energy/utilities company
Technical support is okay. On a scale of one to five, I would give it a three. I haven't experienced that many issues...
Read full review of Symantec Endpoint Protection Mobile »
Anonymous User
Information System Security Manager at a aerospace/defense firm
I've never had to use technical support.
Read full review of Symantec Endpoint Encryption »
Anonymous User
Systems Project Manager at a retailer
We needed help for one or two issues and the support team was good.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Senior Network Engineer at a tech services company
Frankly, still in India, the technical support team is not that capable so as to resolve issues. This is because, in...
Read full review of Symantec VIP »
Darren Braithwaite
IT Manager at Digitalis Reputation
I haven't had much cause to use technical support. I might have used them only a few times. The support is okay, it's...
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
IT Security Engineer at Biztronz
Technical support is average.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Senior Director of IT Operations at a comms service provider
I have never tried to contact the technical support.
Read full review of Symantec Advanced Threat Protection »
Karthik R S
Consultant at TNPL
Technical support for this solution is good. We speak to the technical support team directly.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
‎Head: Group Legal at Optiflex
We've never had an issue outside our capabilities, so we've never had to contact technical support.
Read full review of Symantec Data Loss Prevention »
Anonymous User
Consultant
Eight out of 10.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Consultant
We never had to use technical support.
Read full review of Symantec CloudSOC »
Anonymous User
Information Security Manager at a energy/utilities company
The technical support is acceptable.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Head, Managed Security Services
The technical support is good, and I would rate them an eight out of ten.
Read full review of Symantec Protection Engine for Cloud Services »
Anonymous User
Consultant
Excellent.
Read full review of Symantec Endpoint Protection (SEP) »
Email&webpr67
Head of Email & Web Products at a tech services company
Their technical support is okay. I don't really interact with them.
Read full review of Blue Coat Advanced Web & Cloud Security »
Anonymous User
Service Management Officer at a non-profit
I'm pretty satisfied with technical support.
Read full review of Symantec Endpoint Protection (SEP) »
Johnny Hadchity
IT System and Storage Administrator at a financial services firm
We have not used it.
Read full review of Symantec Endpoint Protection (SEP) »
Anonymous User
Responsable de Infraestructura at a tech services company
The few times that I contacted technical support, it was very good.
Read full review of Symantec Endpoint Protection (SEP) »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Infor vs Symantec

What is most valuable?

What is our primary use case?

How

What is most valuable?

What is our primary use case?

What is most valuable?

What is most valuable?

What is our primary use case?

What is most valuable?

What is our primary use case?

How has it helped my