Symantec Endpoint Encryption Review

Works transparently in the background, but it is not user-friendly and technical support needs improvement


What is our primary use case?

This solution is used predominately for data protection. We want to protect our data in case it is lost, or if we are replacing or upgrading hardware.

What is most valuable?

The most valuable feature is that it works in the background so that the end-users are not aware of what is happening on the laptop.

What needs improvement?

I do not find the environment to be very user-friendly.

The technical support is not very good, especially for issues involving the encryption.

If the user loses their encryption key then the process for recovering it is complicated and should be made simpler.

During the last upgrade, I experienced some data corruption on my laptop. I was unable to view the data, nor get support from Symantec.

For how long have I used the solution?

I have been using Symantec Endpoint Encryption for about ten years.

What do I think about the stability of the solution?

I would rate the stability as good. We use this solution on an occasional basis.

What do I think about the scalability of the solution?

With respect to scalability, we have had some hardware compatibility issues.

We have more than 1,000 users.

How are customer service and technical support?

My team is in regular contact with technical support, although I have had no direct involvement with them. I do not find them to be very good.

How was the initial setup?

The initial setup is of medium difficulty. It is neither simple nor complex.

What's my experience with pricing, setup cost, and licensing?

The cost of this solution is a little on the higher side.

Which other solutions did I evaluate?

After implementing Symantec Endpoint Encryption we have been exploring alternate vendors to look at additional features like application protection. One of these solutions is the native Windows 10 BitLocker, and I am also evaluating a product by Dell.

What other advice do I have?

I do not recommend Symantec Endpoint Encryption. The support needs to be improved.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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