Compare ManageEngine vs TeamViewer

ManageEngine

Based on 286 reviews.

TeamViewer

Based on 123 reviews.

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

ManageEngine ServiceDesk Plus

Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates

ManageEngine SupportCenter Plus

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

23 reviews

ManageEngine OpManager

21 reviews

TeamViewer

29 reviews

TeamViewer Remote Management

23 reviews

TeamViewer Tensor

3 reviews

Top Industries

Educational Organization

30%

Computer Software Company

12%

Comms Service Provider

Financial Services Firm

Computer Software Company

14%

Comms Service Provider

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ved Singh
Global Monitoring Lead at Stryker
Our primary use case for the solution is monitoring all the infrastructure in our company.
Read full review of ManageEngine OpManager »
Aaron Dalgleish
Information Technology Consultant at a government
We use the solution as a password vault to store our passwords so that the IT team can access them.
Read full review of ManageEngine Password Manager Pro »
Donathon Ong
Head of Infrastructure at SBI Digital Markets
We are one of the first users of the cloud base. Mainly it's to manage Windows 10 endpoints. The main challenge for...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Ahnaf Khan
Asst system engineer at KICS
Our customer had very strict rules and regulations regarding their files and folders. They didn't want anyone to leak...
Read full review of ManageEngine DataSecurity »
Srijith Chandran
Senior Manager at a consultancy
We use the solution to patch our servers. We also use it to monitor and fix vulnerabilities.
Read full review of ManageEngine Vulnerability Manager Plus »

Review 1 of 5

UdaySiddu
Software Consultant at Hexagon AB
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot »
UdaySiddu
Software Consultant at Hexagon AB
My company uses TeamViewer Tensor to provide services to our customers, like remote sharing or taking remote control...
Read full review of TeamViewer Tensor »
John DeMillion
Director of IT at Chester County Intermediate Unit
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is...
Read full review of TeamViewer »
ChetanGoyal
AWS / Big Data Engineer at Waste Management, Inc.
It can be used for many web application deployments. For us, it is mainly used for running our web applications on...
Read full review of TeamViewer Remote Management »

Review 1 of 4

Customer Service

Hussein Taha
IT Enterprise System Administrator at Misr Technology Services
I rate the technical support a seven out of ten. We have been using the solution for almost a year and haven't faced...
Read full review of ManageEngine ADManager Plus »
VENKATESHREDDY
Associate IT Director at a tech services company
I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team...
Read full review of ManageEngine OpManager »
Mohamed Wanas
NOC Service Desk Team Lead at MORO
Since we are not their premium customers, they don't answer our concerns quickly. It takes some time to get answers...
Read full review of ManageEngine ServiceDesk Plus »
Prasanthraj PN
Sales Director at InnovationTQ
I am happy with the solution's technical support.
Read full review of ManageEngine PAM360 »
Karthik G
Enterprise Pre-sales Specialist at Bluechip Infotech Pty Ltd
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
Fredric Tarcelo
Delivery Executive at Infopro Busineness Solutions Inc.
ManageEngine ServiceDesk Plus' support is good.
Read full review of ManageEngine ServiceDesk Plus »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
easy to contact
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Nurdine Rajabo
Information Security Officer at Kenmare Resources Mauritius
The support for this solution needs to be improved significantly, to the point where we will no longer be using some...
Read full review of ManageEngine OpManager »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Anonymous User
Monitoring Observability Specialist at a financial services firm
If you're dealing directly within the technical support team then they are pretty good.
Read full review of ManageEngine Applications Manager »
Anonymous User
Product Manager - Solution Architect at iOCO
The support team needs work, I have waited months for an answer to some of our requests.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Endpoint Central »
Mykola Shved
Head of Global IT Delivery at Acino Pharma AG
We had lots of discussions via email and the internal support chat, and everything was fine.
Read full review of ManageEngine ServiceDesk Plus »
Hai Quach
Senior IT Consultant at Yusen Logistics
The solution's customer service is responsive.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
CISO at a financial services firm
There has been nothing we needed to contact ManageEngine's technical support for. In terms of things we may have...
Read full review of ManageEngine IT360 »
T.P Thomas
Senior Engineer at NICBM
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm
I haven't had the chance to contact technical support. Maybe the person in our Colombia headquarters who worked with...
Read full review of ManageEngine ServiceDesk Plus »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not found any difficulty in using the app, so I don't know how the technical quality is on their support. We...
Read full review of ManageEngine OpManager »
Babatunde Babatunde
Presales at Adeciun
We have had a fantastic experience with customer service and support.
Read full review of ManageEngine Log360 »
Anil Rao
Vice President Delivery & Operations at Rezilyens
We have had to use ManageEngine ServiceDesk Plus's tech support once or twice. A client of ours had all of their...
Read full review of ManageEngine ServiceDesk Plus »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Llahir Albar
Technical Solution Specialist at a security firm
Technical support isn't as good as it could be and is a service that needs work.
Read full review of ManageEngine OpManager »
Anonymous User
IT Operations Administrator/ Technical Engineer at a computer software company
The customer service and support team was good.
Read full review of ManageEngine ADSelfService Plus »
Leonardo Moraes
IT Manager at a tech services company
I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful,...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Mohammad Yasin
IT and Procurement Executive at iris communications
I have not used the support from TeamViewer.
Read full review of TeamViewer »
Alexandru Volosencu
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Gourav Suri
Architect Lead at a tech vendor
I've never contacted technical support. I can't speak to how responsive or helpful they are.
Read full review of TeamViewer »
Kotayba Bouzian
Founder, VP at Digital Age Blog
I've never been in touch with technical support.
Read full review of TeamViewer »
UdaySiddu
Software Consultant at Hexagon AB
I rate the technical support a seven out of ten since whenever I had an issue with SSO, there was no access to any...
Read full review of TeamViewer Tensor »
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm
I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.
Read full review of TeamViewer »
Abhay Yashwantrao
IT Manager at Searphic Management
I did not use the support from TeamViewer.
Read full review of TeamViewer »
Pol-Balaguer
VS at Netplay Inc
We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.
Read full review of TeamViewer »
EmadAttia
IT Manager at Oberoi
I rate the technical support a ten out of ten.
Read full review of TeamViewer Remote Management »
ClementYUNES
Freelancer at Freelance
The tech support was very straightforward, providing real-time chats or assistance.
Read full review of TeamViewer »
Konstantinos Katselis
ITFlow at It Support
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer »
CharlesORIAKU
Architect at Fayat SA
I have yet to contact technical support.
Read full review of TeamViewer Remote Management »
YaserAltwailey
Network Engineer at Saudi Customs
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
ROV Technical Superintendent at a energy/utilities company
I haven't used technical support.
Read full review of TeamViewer »
Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Got support documentation and never needed to call customer service.
Read full review of TeamViewer »
KristenRobb
Unemployed
Their tech support is really good. They were always very helpful. I would give them a ten out of ten.
Read full review of TeamViewer »
Wai Kok Cheng
Head of Information Security at K2 Baseline Sdn Bhd
We have not faced any issue contacting support.
Read full review of TeamViewer »
Evrard Armel N'chott
Co-founder & Digital Transformation Officer at a energy/utilities company
I would rate technical support as 8/10.
Read full review of TeamViewer »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer »
Anonymous User
Computer Repair at a non-profit
Technical support is 8/10.
Read full review of TeamViewer »
David Fitzerman
Chief Alchemist/ IT Operations Manager at DFC International Computing
I've never had to use tech support for any product.
Read full review of TeamViewer Remote Management »
Anonymous User
Account Manager, Cybersecurity at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
Application Support Engineer at a computer software company
I’ve never been in touch with TeamViewer’s technical support.
Read full review of TeamViewer »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer »
Anonymous User
Associate General Counsel at a energy/utilities company
Satisfactory
Read full review of TeamViewer »
Anonymous User
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer »
Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
Read full review of TeamViewer »
Anonymous User
Windows Server Administrator
I have not used their technical support.
Read full review of TeamViewer »
StephenDay
IT Director at a healthcare company
Their support has always been good. Over the years, there have been things where I had a question come up or...
Read full review of TeamViewer »

Review 1 of 30

Technical Support

No Data Available

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