ManageEngine Applications Manager Review

The tool provides sufficient insight to take the analysis of the performance issue of your application to the next level.

What is most valuable?

  • APM insight monitoring
  • SQL jobs monitoring

How has it helped my organization?

This tool was able to prove that a problem with our application was in the code rather than the database or infrastructure. The SQL job monitoring also helped the support team to proactively address issues using the same tool. The latter was not the primary intention of the tool, in fact APM Insight is only a plug-in of ManageEngine APM, but we have leveraged the rest of the capability to set-up a systems monitoring service in our infrastructure. We had zero systems monitoring in place and this product gave us something rather quickly at a very reasonable cost i.e. one way or the other, everyone is capable of using native monitoring/alerting capabilities of the various systems in place, but everyone is occupied with more critical deliverables.

What needs improvement?

It can’t be configured to store APM Insight data for more than one month. It does not log the web services transaction parameters, hence our developers had to tediously investigate the SQL trace per transaction to understand the functions/method invoked. This also meant it was not straightforward to tie up the transactions from the front end to the back-end web services.

For how long have I used the solution?

I've used it for four months.

What was my experience with deployment of the solution?

It was not able to monitor 32-bit .NET applications even after getting L3 support to help out. The OS of the server was Windows 2008 and the problem is more likely with this obsolete system rather than the product. Nevertheless, there was no strong drive to further troubleshoot the issue since the 32-bit applications were not part of the main use case.

What do I think about the stability of the solution?

In our experience, there were no issues with the performance.

What do I think about the scalability of the solution?

In our experience, it scaled for what we needed it for.

How are customer service and technical support?

Customer Service:

Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They are very responsive.

Technical Support:

Excellent. L3 support are available upon arrangement through the local partner.

Which solution did I use previously and why did I switch?

No, there was nothing similar in place.

How was the initial setup?

There were problems with the installation, specifically around the trial license of APM. The local support, ITG, came on site to get it to work. There were issues in getting WMI to work for agentless monitoring of .NET and IIS to a Windows 2008 server. There was no further troubleshooting since the tool was sufficient for the primary use case. The technical support document on the internet was not up to date. All in all, the level of complexity was acceptable considering the support that the local partner extended to us.

What about the implementation team?

Implemented locally with technical support from vendor.I would rate the local partner as 4/5.

What's my experience with pricing, setup cost, and licensing?

If you compare the price with AppDynamics, NewRelic or DynaTrace, ManageEngine APM cost is negligible.

Which other solutions did I evaluate?

AppDynamics and New Relic were considered but it was straightforward to use ManageEngine APM for our use case due to the cost and an existing relationship with the local partner of ManageEngine. No technical trial was done with AppDynamics or New Relic..

What other advice do I have?

If cost is your consideration and you have a well-rounded system administrator, this is a good product to explore. The tool provides sufficient insight to take the analysis of the performance issue of your application to the next level. The rationale about getting ManageEngine as opposed to the leading products, is that we did not need an enterprise solution to monitor all our services. We got the product to isolate the performance issues of a .NET application with a user base of less than 6000.
Try this one out first and if the tool can’t deliver what you’re looking for, then try the bigger names. We were able to get a one month trial and further extension through an existing relationship with local partner.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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