What is most valuable?
- Ability to connect to the machine of another user and see what that person sees
- Closes many communication gaps that confront customer support departments
- Chat functionality: Enables you to communicate in real-time with the user while monitoring their screen
How has it helped my organization?
Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.
What needs improvement?
The voice chat could be better.
For how long have I used the solution?
I’ve been sporadically using this software for over 10 years, both for personal and work purposes.
What do I think about the stability of the solution?
I encountered no stability issues.
What do I think about the scalability of the solution?
I encountered no scalability issues.
How are customer service and technical support?
I’ve never been in touch with TeamViewer’s technical support.
Which solution did I use previously and why did I switch?
I have not used a different solution before.
How was the initial setup?
The initial setup was easy via the installation wizard.
What's my experience with pricing, setup cost, and licensing?
I wouldn’t be able to judge this, as I use the free version for personal purposes. My manager has arranged the professional version for business purposes.
Which other solutions did I evaluate?
I did not evaluate other options.