We performed a comparison between Oracle CRM, Oracle Fusion Service, and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable features of the solution I like are its stability and customization."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The solution is scalable."
"It's very easy to find any customer-related data."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The forecasting reporting section was the most useful."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The solution is completely cloud-based and very easy to access from anywhere."
"Stable and scalable with good technical support."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The service management features are valuable."
"The solution changes the way clients work to make it easier and faster."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"It provides innovative ideas for implementation."
"We like that this solution has made our whole accounting function paperless."
"SAP CRM integrates well with SAP ERP which is useful."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"SAP is very easy to use."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"The data visualization should be better in Oracle CRM."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"Oracle CRM should have more integration with different platforms."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"I'd like to see more feature enhancements."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The product must provide modules for operations management."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Lacks the ability to deploy custom code for customization."
"The vendor must provide a user-friendly mobile application."
"CRM is costlier than its competitors."
"The product's pricing could be better."
"In the future, machine learning and artificial intelligence functionality need to be included."
"I think what needs to be improved is the solution for Brazil's organization."
"The interface could be improved."
"There is no scope for integration because SAP does not allow any personal integration."
"They should improve the design to make it more appealing to users."
"When features do get added, we would like the product to notify us in a timely way."
