We performed a comparison between IBM BPM, IBM Case Foundation, and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM).
"It has reduced a lot of manual errors and processes."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"The most valuable feature for the organization is the Document Store."
"The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX."
"We like that it does not require a lot of hours to train our people."
"It is a stale solution."
"It is transparent to business users because it is mostly picture based modelling."
"Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using."
"It is easy to set up workflows that notify the user depending on certain events."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"The client and the IBM content navigation are the solution's most valuable features."
"It's very easy."
"The solution is scalable."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"The most valuable feature is its stability, which is why we are using it."
"Case Foundation provides a strong security boost."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The stability has been good. We haven't had any issues."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"Can do a lot of things with minimum time and cost."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"Pricing is a little on the high side."
"The product helps you to build faster."
"The integration could be improved."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM."
"Process versioning was tricky, not straightforward."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"I'd like the tool to be more flexible."
"The configuration is not that easy, and the initial deployment took three months."
"The solution can be quite expensive."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"The cloud version could use more stability."
"There are some features that could be enhanced like the document viewer"
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"90% of the feedback we receive states that the UI is not very user-friendly."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"The cost of licensing could be improved."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"I would like to see Pega BPM improve the user experience."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
