We performed a comparison between Office 365, TeamViewer, and Webex based on real PeerSpot user reviews.
Find out what your peers are saying about Dropbox, Box, Microsoft and others in Content Collaboration Platforms."The most valuable features of Office 365 are Word, PowerPoint, Excel, and Teams. Teams helped us to collaborate more through its call and document sharing features."
"It's very stable."
"I like all of the features."
"The most valuable feature of this solution is the integration."
"It's inexpensive to license."
"I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."
"We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints."
"Reliable without any glitches."
"The most valuable feature has been the ability to give control to others for support purposes."
"TeamViewer is fast and easy to manipulate."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"This solution is straightforward to use."
"The product is easy to install."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer is stable."
"I like Webex because it is easy to work with."
"Webex has enhanced the remote team collaboration process regarding time management and cost savings."
"We can access and conduct meetings remotely from anywhere using Webex."
"I am completely satisfied with the tech support."
"Webex is a thin client and we like the interface. It is easy to use."
"Webex has frequent updates and it is very good."
"Webex is user-friendly."
"The solution could improve by having more dashboards and enhancing the processing speed."
"There are some complexities to the initial setup if you use some of the more advanced features."
"It needs improvements around its compatibility with non-Microsoft products."
"I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app."
"The one big problem with the solution is if you are presenting in Teams and someone puts their hand up, you don't get a notification. If you are running a meeting and just presenting you don't know that people have their hands up and want to ask a question."
"Performance-wise, Office 365 needs a lot of bandwidth. The problem is, the solution requires very high bandwidth and internet usage. Meaning, the desktop application consumes a lot of internet data. Sometimes, when the connection is slow, it won't work and it won't load. This is an area for improvement for Office 365."
"Security is still complex, but the admin console improving."
"Microsoft Word is a little bit left behind regarding the tools it has."
"Microsoft Defender for Office 365 could use some customization, but this area for improvement is trivial."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"I don’t see any areas where improvement is needed."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"Voice communication and screen communication or face-to-face communication could be improved."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"It's pretty limited on the options they have."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"All the features are not enabled in the web mode of the product."
"There could be a feature available to record the meetings."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."
"The solution’s pricing could be improved."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."
"Webex is limited to Cisco."
