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3CX Live Chat Primary Use Case

RK
Head CX at Tecrivuelt

Normally 3CX is used for enterprise telephony, but for some parts of that, we use separate solutions. We use it along with Zendesk, which is a cloud-based CRM. There are some integrated aspects of it we are also using. We are primarily on Zoom. We do conferences sometimes on 3CX but not often. For enterprise, we have Zoom We started using Zoom much earlier than 3CX, so we continued with that. People are pretty comfortable with Zoom. We have four implementations of 3CX. One has around 200 to 300 extensions running on it. There's one with 700 and another one that is not really in use yet.

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Owner at Cerberus IT Solutions

We use 3CX Live Chat for customer support. It is one of the touchpoints we have enabled, allowing customers to jump straight into a chat from our in-house order management platform, and via our website. You have some customers who will come in via the website, and those are more sales-related inquiries. We have enabled a live chat channel as one of the support options which allows customers who are using the platform that is struggling, to initiate a support chat with one of the team. After the chat, if the customer felt that you needed additional assistance, you could then, using the 3CX platform, jump from a chat environment into a call and a screen share.

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SM
Strategic Partner at East Kentucky Telecom Inc.

We use 3CX to answer customer questions through the website or text. Our main published number is attached to the messaging system, so we encourage customers to text the main number. Customers can use that as the main point of contact. There's a button on the website where you can click to chat with a customer service representative or send an SMS to the main number. It all also goes through the 3CX Live Chat service. 

We have a couple of dozen employees using it in some form. That includes everything from frontline customer service to technical people and billing.

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ICT Manager at a manufacturing company with 51-200 employees

When I started at the company where I work now they had a software-driven voice-over IP solution or a PBX solution. That was the reason I wanted to move to 3CX, it is a better all-rounder solution. The older system that was on the servers was not able to extend out to the field for the sales reps, nobody outside could access it because there were no Apps. The 3CX was a good choice based on the fact that there is an application available and the reps can start to use it. I can then transfer calls if it comes through to head office. It is a better-unified communication solution. This was the main use that I had for 3CX Live Chat.

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GS
IT Consultant at DirectCall

I set up 3CX for large corporate clients who use it as their main communication platform for all their branches and offices. These corporations generally have a lot of employees. I set up the preset environment for around 500 to 1,000 extensions per client. One of my customers had upwards of around 3,000 extensions.

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DP
Senior manager at a retailer with 10,001+ employees

We use the solution for two things. One is internal communication or the telephones, and the other is B2B business-to-business solution, which is for video or IP for our distributors and the clients.

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RK
Associate Systems Engineer at a tech services company with 51-200 employees

We used 3CX Live Chat mainly for our sales team and internal communication.

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IT Coordinator at Zignet

We are a payment solution company and we use 3CX Live Chat for our organization communications.

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Find out what your peers are saying about 3CX, Zoom Video Communications, Microsoft and others in Virtual Meetings. Updated: November 2021.
552,136 professionals have used our research since 2012.