BMC FootPrints Service Core Room for Improvement
To improve the product for our usage, the pricing, maybe could be a bit lower. It would also be better if it covered some additional iTel versions for processes. Currently, it's got about six or seven. I'd certainly like to see more iTel processes.
IT System Administrator at a healthcare company with 1,001-5,000 employees
The workflow should be made to be more user-friendly. It should also have more granular scalability.View full review »
IT Engineer at a financial services firm with 1,001-5,000 employees
The problem is that there are several products, such as Smart IT for mobile users, that do different things. All of the products should be consolidated into a single application.
I would like to see full HTML file support in the next release of this solution.
The mobile version of this product does not support asset management.View full review »
Director at a tech services company with 1-10 employees
It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly.
It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation.
It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.View full review »