BMC FootPrints Service Core Room for Improvement

GrantScurrah
Director at KKC
To improve the product for our usage, the pricing, maybe could be a bit lower. It would also be better if it covered some additional iTel versions for processes. Currently, it's got about six or seven. I'd certainly like to see more iTel processes. View full review »
Carrie Wu
Sr. Systems Analyst at Port of Vancouver
We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is. The system should allow for more flexibility, the option to view the settings and get rid of the settings I am not using. The solution needs to be easily configured. The user needs the option of enabling customizations within the navigation fields. View full review »
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
The workflow should be made to be more user-friendly. It should also have more granular scalability. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
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electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
The problem is that there are several products, such as Smart IT for mobile users, that do different things. All of the products should be consolidated into a single application. I would like to see full HTML file support in the next release of this solution. The mobile version of this product does not support asset management. View full review »
Kelson ONeil
IT Service Management at St. Luke's Health System
* Include a more integrated CMDB and the ability to personalize/customize the Service Catalog's look and feel. * V11.6 has very large boxes as groups to click in order to drill down further. * It would be nice if they added the ability to go directly to a form via a deep link URL. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2020.
419,360 professionals have used our research since 2012.