BMC FootPrints Service Core Room for Improvement

GrantScurrah
Director at KKC

To improve the product for our usage, the pricing, maybe could be a bit lower. It would also be better if it covered some additional iTel versions for processes. Currently, it's got about six or seven. I'd certainly like to see more iTel processes. 

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JE
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees

The workflow should be made to be more user-friendly. It should also have more granular scalability. 

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MG
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees

The problem is that there are several products, such as Smart IT for mobile users, that do different things. All of the products should be consolidated into a single application.

I would like to see full HTML file support in the next release of this solution.

The mobile version of this product does not support asset management.

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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2021.
501,818 professionals have used our research since 2012.
YD
reviewer1416834
Director at a tech services company with 1-10 employees

It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly.

It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. 

It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.

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Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: May 2021.
501,818 professionals have used our research since 2012.