We performed a comparison between Skype for Business, TeamViewer, and Webex based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."The calling features are most valuable, especially now as we are working remotely."
"I like the seamless integration to local telecommunications."
"The GUI is very user-friendly."
"It's a good and stable product that fits my needs."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"TeamViewer is fast and easy to manipulate."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"The document control is quite good."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"What I value most about Webex is its stability compared to other solutions."
"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
"It is a valuable solution for virtual meetings."
"It is a scalable solution."
"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
"As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"Skype for Business is not stable."
"We have had trouble with scalability when trying to host large meetings."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"There are issues with the bandwidth, particularly for external meetings,"
"The cost of Skype for Business has room for improvement."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The solution should improve the chat and add more flexibility to make a call."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Sometimes it lags."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"TeamViewer could be more secure."
"This solution could be improved by offering more flexibility in terms of usage."
"It becomes complicated to switch from one monitor to another for different windows."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"I would like to see the addition of new features that will add value to the product."
"Better integration with other solutions would benefit Webex."
"They should integrate the solution with multiple hardware vendors."
"The user interface is not easy to use."
"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"We have had issues where some of the invited participants are not able to join the meeting."
"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
"To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."
