Dynatrace ROI

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We see ROI in performance tuning — improving application performance — big-time. We have teams using it constantly to make our digital experience better, performance-wise and availability-wise. Another part of my group is load testing. They use it as they do their load tests. They use LoadRunner to build a load test and use Dynatrace to monitor after every new release of the HealthRules code to tell them what's better and what's not. There is a huge ROI on load testing and performance testing. There is also incident response, preventative incident response. We even had the CIO come into my boss's office one day and he was able to say that Dynatrace saw a problem and it was fixed and we didn't have an outage. And he looked at him and said, "That's how it's supposed to work, right?" What the CIO had been promised for 10 years, he finally actually saw an instance of it "in the wild" where we preemptively discovered a problem and fixed it. That's a huge win. Also, reporting and analytics — to know what the response time is, and how many users use it, just the simple things — are huge. I'm not sure how to estimate how much Dynatrace has saved us overall. But it's had to have saved us on the order of millions. View full review »
reviewer1360584
Chief Performance Officer at a financial services firm with 10,001+ employees
The issue of whether Dynatracec has saved us money through consolidation of tools is something we are working on. There are a number of things that we are replacing now by things that are already present in Dynatrace. If you currently have a lot of different tools, it will save you money. But Dynatrace is not the cheapest tool. Money-saving should not be your first concern if you buy Dynatrace. It depends on your business case, but as soon as you are at a reasonable size and you have different channels to connect within your company — mobile and web and so on — you need to have a view into your infrastructure and that's where Dynatrace provides real benefits. It's not for a simple company. It's not for the bakery store around the corner. But as soon as you hit a reasonable size, it gives enough added value and it's hard to imagine not having it or something comparable. "Reasonable size" depends a bit on your industry. But it is connected with the number of customers you have. We have about 25,000 concurrent customers, at a given moment in time. As soon as you have more than 1,000 concurrent customers, you need this tool to have enough analysis power. It gives you power for tracking the individual user and it gives you the power to aggregate all the data, to see an overview of how your users are doing. This combination really gives you a lot of benefits. View full review »
Mark Kaplan
Senior Director IT at BARBRI Inc.
From a monitoring-tool perspective, Dynatrace has saved us money through consolidation of tools. We used to use a number of tools: PRTG, Pingdom, and we used to pay for an additional Azure service that we don't pay for anymore. And we used to use Splunk for log mining and now we don't. Just in the tools that we eliminated it has saved us $30,000, but there are more soft dollars that I could add to that. I'm not sure how you come up with an ROI because it's pretty much all soft dollars. It's a line item in my budget that doesn't have to grow unless we grow. We have not experienced a base-price increase from Dynatrace. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,660 professionals have used our research since 2012.
reviewer1352679
IT Technical Architect at a insurance company with 5,001-10,000 employees
The solution has decreased both our MTTI and MTTR. In 2018, we were having on average one issue per day. It is one of the reasons that we purchased the product in 2018. Last year, we significantly drilled those numbers down in outage time by 70 to 80 percent, as an organization. While Dynatrace is part of driving that avoidance as well as reduced outage time, it's impossible for us to have a direct correlation of its direct impact because there are so many other factors at play in an organization. I had to change management processes and everything else that could also influence that. However, we know that it was part of that increased uptime to where we've decided to invest significantly more in the product. View full review »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
We have definitely seen return on our investment. It has come in the form of being able to produce more stable, less buggy applications and features, and in allowing our team to focus more on innovating new ideas that drive revenue and business, versus maintaining and troubleshooting the existing application. It hasn't yet saved us money through consolidation of tools, but as we continue to find more value in Dynatrace, it does make us look at other tools and see if we are able to use Dynatrace to consolidate them. We have replaced other application monitoring tools with Dynatrace, but we've not yet consolidated tools. View full review »
Donald Hall
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees
Being able to capture every single user session on the site and work with our customer support team has been a huge return on investment for me. Of course, the additional support on top of Adobe Analytics to be able to try things, like website conversion, is also a huge return on investment. The time to diagnose has decreased on average by 34 percent in its implementation. That is primarily because Dynatrace not only alerts you when something goes wrong, but the Davis AI also gives you suggestions as to why it may have gone wrong. This gives you a head start on triage and resolution. Because the Davis AI gives us such a head start on problem identification, this leads into triage and diagnosis. Our diagnosis time has gone down significantly. We can find, identify, and get problems triaged more quickly than we could in the past by approximately 25 percent. View full review »
ReinhardWeber
Senior Product Manager at SAP CX
As we use it internally, our internal operations have gained a lot more efficiency. The time to resolution and triage problems in different environments has been reduced by 50 percent, if not more. When Dynatrace raises a problem, the team does not need to bring together experts from other teams to look at the problem, log files, etc. You almost have Dynatrace training our support engineers because it's so easy to pinpoint the root cause of problems. The solution has decreased our mean time to identification by approximately 50 percent. There has been a positive impact on the instances run for our customers. Overall, uptime got better because we became faster at fixing the problems causing downtime. The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year. In addition, our speed is up 40 to 50 percent. Therefore, our human cost and licensing savings together are one to two million. View full review »
Justin Lowery
Front-end Architect at Rack Room Shoes
The solution has decreased our mean time to identification by about three days. The solution decreased our mean time to repair by around a week. There has been a huge increase in uptime. It's hard to say by how much for certain because we've made other development practice changes. View full review »
reviewer1367220
Senior Product Manager at a software R&D company with 1,001-5,000 employees
The solution has decreased our mean time to identification. It has saved us from 10 minutes to a couple of hours. View full review »
Ruan Van Staden
Academic application support with 1,001-5,000 employees
The time that we save troubleshooting or finding the actual issues within the application execution. View full review »
Chris Green
Technical Lead at Royal Caribbean
It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better. View full review »
Gary Frank
CIO FNB Business Lending at FNB Business Lending
ITspe9886
IT Specialist at a government with 10,001+ employees
I do not have dollar figures, but if I did, the ROI would be at least 100%. View full review »
SrQA656894
Senior QA Analyst at Autodesk
There have been many advantages in terms of production and issue resolutions. View full review »
DevopsCo6663
DevOps Consultant at a tech services company with 201-500 employees
In terms of explaining to a customer how their data works, it has been a great tool. Instead of trying to draw it out, then hoping that is exactly where the data goes. View full review »
Technolo4a4f
Technology Lead at a marketing services firm with 1,001-5,000 employees
There is time savings. People's times have been cut in half using this solution because we were previously doing a lot of that manual work. Now, it's a lot more automated, and the data is just there. View full review »
Jubba TheHut
Application Performance Analyst at K2 - Labs Development
Our ROI is saving time in profiling and helping customers being successful at using our product. View full review »
ManagerO54e5
Manager of DevOps at a hospitality company with 1,001-5,000 employees
It's helping us stay alive, afloat, and scale up as we need. View full review »
Alex Bielecki
Cloud Practice Specialist at a tech services company with 201-500 employees
We have seen ROI with this product. View full review »
Kalyan Janaki
Staff Software Engineer at DISH Network Corporation
It reduces our efforts to identify services failing in production. View full review »
reviewer1098582
TitleICT management division director with 501-1,000 employees
reviewer1098681
User
The ROI for this solution is fast. View full review »
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,660 professionals have used our research since 2012.