Dynatrace Review

It has made our lives a lot easier and reduces our troubleshooting time.

What is most valuable?

Java automation (application monitoring agent)

How has it helped my organization?

  • System profiling
  • Early warning alerts
  • Memory and thread dump analysis
  • CPU sampling
  • PurePath technology for easy troubleshooting.

These save us a lot of time because we no longer have to guess and pour through millions of log lines to figure out what is hurting.

What needs improvement?

  • UEM
  • Dashboards

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

No issues. Easy installation.

What do I think about the stability of the solution?

No issues, but there are a few problems with our Mobile App's Dynatrace Libraries.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Great relationship. They respond quick and are readily available to help.

Technical Support:

They have a fairly good support team. They are dedicated until the issue is resolved. In case of an emergency or product issue, they will find someone to get on the phone or WebEx.

Which solution did I use previously and why did I switch?

Yes. The previous solution was very light and not helpful while troubleshooting.

How was the initial setup?

There's always a learning curve in anything, thereafter things are fluid and you rely less and less on support.

What about the implementation team?

In-house with help from a Dynatrace consultant.

What was our ROI?

We don’t share this number, but significant enough that we adopted the tool enterprise wide.

What's my experience with pricing, setup cost, and licensing?

It was about $200,000. Given our small footprint back then, it was not a huge cost. On a day to day level, I can show that it is actually paying us back for multiple reasons. But for the sake of it I’d say about $500.

Which other solutions did I evaluate?

When I joined, the product was already in house, and I just had to switch it with the existing one but I heard there were other products evaluated.

What other advice do I have?

Best APM tool I ever worked with. It has made our lives a lot easier and reduces our troubleshooting time. The QA and Performance team will usually just send a screenshot of the problem from Dynatrace to the developers. This way they don’t have to guess, and they know where to look to fix the problem.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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