Dynatrace Review

The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics

What is our primary use case?

The primary use case is monitoring and diagnostics for production marketing usage.

How has it helped my organization?

The visibility into the application's performance helps the executives and managers by using easy dashboards. Our engineers are also super happy with the ability to drill down and fine-tune based on issues which we have seen. A bunch of issues with OpenID were easily investigated, then we were able to fix them quickly.

It has been a very enabling tool for us, especially for my team. The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics.

What is most valuable?

  • Alerts: The alerting system is really nice.
  • The ability to drill down and pinpoint issues.

What needs improvement?

The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex. 

For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I'm pretty impressed with the stability. 

With the AWS version, you can access the updates through the browsers, not worrying about the tick line. 

With the on-premise version, you need to use the tick line for updates. There are times when architects, who do not use the product constantly, find their stage and production options out of sync, then they need to have two tick lines on the same system.

What do I think about the scalability of the solution?

There was an issue on-premise. We were trying to troubleshoot a production issue. We had to run a bunch of queries for different time frames to see where the issues were and how recently they had been seen. This crashed the Dynatrace server.

We are now moving slowly moving in installments of the AWS version because our environments are not large enough right now. So, we haven't tested it yet.

How is customer service and technical support?

I have only heard positive reviews.

Which solutions did we use previously?

We went with Dynatrace because of its ease of use and it is feature-rich. It helps you to drill down into bottlenecks and find issues. When you have highly integrated systems, it gives you an extra lens through your whole ecosystem.

What about the implementation team?

The Dynatrace team helped us with the integration and configuration in our AWS environment.

What was our ROI?

There have been many advantages in terms of production and issue resolutions.

What's my experience with pricing, setup cost, and licensing?

The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it.

Which other solutions did I evaluate?

We are also using New Relic. Our product teams keep explore new options to see what is out there.

I prefer Dynatrace over New Relic because there are better features.

What other advice do I have?

I would recommend Dynatrace Managed because it has more features, and go straight for the AWS version because it is simpler to manage. It can also be accessed through the browser. 

We previously used the on-premise version, but have switched to the AWS version, which has more features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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