We see ROI in performance tuning — improving application performance — big-time. We have teams using it constantly to make our digital experience better, performance-wise and availability-wise. Another part of my group is load testing. They use it as they do their load tests. They use LoadRunner to build a load test and use Dynatrace to monitor after every new release of the HealthRules code to tell them what's better and what's not. There is a huge ROI on load testing and performance testing.

There is also incident response, preventative incident response. We even had the CIO come into my boss's office one day and he was able to say that Dynatrace saw a problem and it was fixed and we didn't have an outage. And he looked at him and said, "That's how it's supposed to work, right?" What the CIO had been promised for 10 years, he finally actually saw an instance of it "in the wild" where we preemptively discovered a problem and fixed it. That's a huge win.

Also, reporting and analytics — to know what the response time is, and how many users use it, just the simple things — are huge.

I'm not sure how to estimate how much Dynatrace has saved us overall. But it's had to have saved us on the order of millions.

I would say that we have seen a return on investment.

We have seen ROI through the cost savings of manual work. Automation saves a lot of time.

As a result of the automated discovery and analysis, 60% to 70% of our manual work has been automated.

Dynatrace helps DevOps to focus on continuous delivery and shift quality issues to pre-production. This frees up time for developers and also provides constant feedback for continuous improvement.

The solution has decreased both our mean time to identification and mean time to repair by about 70%.

We have used Dynatrace to identify problems and trends. Identifying problems and trends has allowed us to fix underlying problems, which then leads to more uptime.

Dynatrace has decreased our time to market with new innovations/capabilities by about 50%.

It has saved us money through the consolidation of tools.

The solution has decreased both our MTTI and MTTR.

In 2018, we were having on average one issue per day. It is one of the reasons that we purchased the product in 2018. Last year, we significantly drilled those numbers down in outage time by 70 to 80 percent, as an organization. While Dynatrace is part of driving that avoidance as well as reduced outage time, it's impossible for us to have a direct correlation of its direct impact because there are so many other factors at play in an organization. I had to change management processes and everything else that could also influence that. However, we know that it was part of that increased uptime to where we've decided to invest significantly more in the product.

From a monitoring-tool perspective, Dynatrace has saved us money through consolidation of tools. We used to use a number of tools: PRTG, Pingdom, and we used to pay for an additional Azure service that we don't pay for anymore. And we used to use Splunk for log mining and now we don't. Just in the tools that we eliminated it has saved us $30,000, but there are more soft dollars that I could add to that.

I'm not sure how you come up with an ROI because it's pretty much all soft dollars. It's a line item in my budget that doesn't have to grow unless we grow. We have not experienced a base-price increase from Dynatrace.

Being able to capture every single user session on the site and work with our customer support team has been a huge return on investment for me. Of course, the additional support on top of Adobe Analytics to be able to try things, like website conversion, is also a huge return on investment.

The time to diagnose has decreased on average by 34 percent in its implementation. That is primarily because Dynatrace not only alerts you when something goes wrong, but the Davis AI also gives you suggestions as to why it may have gone wrong. This gives you a head start on triage and resolution.

Because the Davis AI gives us such a head start on problem identification, this leads into triage and diagnosis. Our diagnosis time has gone down significantly. We can find, identify, and get problems triaged more quickly than we could in the past by approximately 25 percent.

We saw a return on investment. The downtime has been reduced, which is significant in and of itself.

I would rate the return on investment a five out of five.

We have definitely seen return on our investment. It has come in the form of being able to produce more stable, less buggy applications and features, and in allowing our team to focus more on innovating new ideas that drive revenue and business, versus maintaining and troubleshooting the existing application.

It hasn't yet saved us money through consolidation of tools, but as we continue to find more value in Dynatrace, it does make us look at other tools and see if we are able to use Dynatrace to consolidate them. We have replaced other application monitoring tools with Dynatrace, but we've not yet consolidated tools.

It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better.

Good.

Our customers have seen ROI. It's very high. I would rate it 5 out of 5.

The solution has decreased our mean time to identification. It has saved us from 10 minutes to a couple of hours.

The solution has decreased our mean time to identification by about three days.

The solution decreased our mean time to repair by around a week.

There has been a huge increase in uptime. It's hard to say by how much for certain because we've made other development practice changes.

In my previous company, it allowed a very small team to manage what was a very fast-moving tech stack. In my current company, it is still very early.

The consolidation of tools due to implementing Dynatrace has saved us money, although it's tricky to measure the impact. The list price of Dynatrace was more than the previous list price spend on monitoring tools because the various platforms had been provided as open-source tools, were provided through hosting companies, or had been acquired as part of acquisitions of other companies.

The open-source applications that we used included Grafana, Prometheus, Nagios, and Zabbix. New Relic through Carbon60 in Canada, as an example, was provided through a hosting company. Also, we acquired a Canadian company or had been acquired as part of acquisitions of other companies, AppDynamics, in a Canadian company, for example, with us in the budget of the previous company rather than our own company.

The hope was that Dynatrace through consolidation would release the material cost of the administrative overheads of tools like Prometheus and Grafana and the cost of hosting infrastructure for solutions like Nagios, Zabbix, Prometheus, Grafana, et cetera. This means that it is more of an upstream cost-saving, where we would be saving human effort and hosting costs by consolidating into a SaaS platform, which is pretty much all-in-one.

The issue of whether Dynatracec has saved us money through consolidation of tools is something we are working on. There are a number of things that we are replacing now by things that are already present in Dynatrace. If you currently have a lot of different tools, it will save you money. But Dynatrace is not the cheapest tool. Money-saving should not be your first concern if you buy Dynatrace.

It depends on your business case, but as soon as you are at a reasonable size and you have different channels to connect within your company — mobile and web and so on — you need to have a view into your infrastructure and that's where Dynatrace provides real benefits. It's not for a simple company. It's not for the bakery store around the corner. But as soon as you hit a reasonable size, it gives enough added value and it's hard to imagine not having it or something comparable.

"Reasonable size" depends a bit on your industry. But it is connected with the number of customers you have. We have about 25,000 concurrent customers, at a given moment in time. As soon as you have more than 1,000 concurrent customers, you need this tool to have enough analysis power. It gives you power for tracking the individual user and it gives you the power to aggregate all the data, to see an overview of how your users are doing. This combination really gives you a lot of benefits.

We don’t share this number, but significant enough that we adopted the tool enterprise wide.

As a user, I can testify that we found an issue within the first week of ownership that has been costing us more than the entire license cost.

We serve multiple customers and everyone wants to use Dynatrace. It has paid for itself. We can now figure out issues so much quicker.

What I try to say to my customer is that, okay, it's not so expensive, if you could see the return of investment you will get. However, in Brazil, we have some difficulties when it comes to showing these numbers to the customer (they don't have the actualized numbers). It might be better, in the current market to just try to sell it to IT instead of across departments. 

There have been many advantages in terms of production and issue resolutions.

As we use it internally, our internal operations have gained a lot more efficiency. The time to resolution and triage problems in different environments has been reduced by 50 percent, if not more. When Dynatrace raises a problem, the team does not need to bring together experts from other teams to look at the problem, log files, etc. You almost have Dynatrace training our support engineers because it's so easy to pinpoint the root cause of problems.

The solution has decreased our mean time to identification by approximately 50 percent.

There has been a positive impact on the instances run for our customers. Overall, uptime got better because we became faster at fixing the problems causing downtime.

The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year. 

In addition, our speed is up 40 to 50 percent. Therefore, our human cost and licensing savings together are one to two million.

When used appropriately and applied to the applications that are meaningful for businesses, the ROI is extremely high.

It's helping us stay alive, afloat, and scale up as we need.

I do not have dollar figures, but if I did, the ROI would be at least 100%. 

We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings.

The time that we save troubleshooting or finding the actual issues within the application execution.

We are buying more licenses, because we are seeing more value.

Not applicable.

In terms of explaining to a customer how their data works, it has been a great tool. Instead of trying to draw it out, then hoping that is exactly where the data goes.

There is time savings. People's times have been cut in half using this solution because we were previously doing a lot of that manual work. Now, it's a lot more automated, and the data is just there.

It reduces our efforts to identify services failing in production.

Our ROI is saving time in profiling and helping customers being successful at using our product.

Thursday and Friday last week, I got pulled into what they call a triage team. They had a problem in production where all these people were in a war room with all these fingers being pointed. Nobody had the full picture. I am using AppMon, which performed beautifully and management was super impressed. Just using AppMon 6.5, the visits, being able to drill down, and find the answers there worked. However, if I had had the OneAgent, DC RUM, and SaaS solution altogether, I would not have been in there for two days. It cost our company so much money and they still do not know what the answer is.

Executing performance testing and supervising the application response with Dynatrace, then collaborate with developers to solve issues.

Because Dynatrace is so heavily automated, there is very little that you have to do to install and maintain it. With this fact, there's a lot of return on investment because we can now focus on more interesting activities rather than having to constantly change configurations.

The return on investment is the cost savings in developer's time in troubleshooting, analyzing, and finding the root cause of application issues and coming to a resolution. Unfortunately the business often found it hard to equate savings to something that they couldn't see. But having a major issue right before renewal helped keep the software in the short term as there was not another solution that offered what Compuware did for root cause analysis of the web applications.

We have not fully been able to get the full value out of the product. It is expensive compared to other things that we have had in the past. Paying that much and not being able to get the full return on the product is a downgrade. 

The technical team probably could help us learn more about the product, but some of the problem is on our side and not having the management dedication to fully exploiting the tool. 

I did not do the calculation.

Time to value was surprisingly fast.

The ROI for this solution is fast.

It saves a lot of time.

Case by case.

We have seen ROI with this product.