There are many issues with the latest version, so we've raised many tickets. They added new features, but that also needs some improvement. It may be related to some standards like requirements and specific settings that need to be improved. 

We are using OIDC and SAML Federation standards, and I think SAML things also need some improvement. It is a known issue that's already in their release notes. So I guess that is already there.

The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI. Secondly, the customization could be improved. You cannot develop customizations quickly. For example, if you want to add a custom attribute, you need to use other tools. You have to write the code and deploy it as a JAR in the server. 30 minutes of work takes five to six hours and you need specialized skills to write the JAR file. 

ForgeRock does not provide support for issues related to SCIM connectors as their engineers or developers do not know exactly about it. The solution's documentation is not very good, and they do not give more details.

ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant.

There are some limitations and some issues. It requires you to create a code ticket and then work on it with ForgeRock. In a future release, we would like to add additional security to our environment. We would also like to have identity and access management technology for passwordless logins. 

We would like this solution to be developed for use with mobile applications.

We would also like to be able to customize the default modules that are available, to include some of our specific requirements.

We need some more time with the solution to really note if there are specific features that are missing. Currently, it's doing a good job of covering what we need.

We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced.

We've signed the contract and yet we're still not going through the typical process, which is worrying.

The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable. Likewise, ForgeRock is not very user-friendly.

The product's support services in the French language are not free. It is challenging to communicate with their team in the English language. This particular area needs improvement.

The solution's deployment should be made easier.

ForgeRock can be a complex product that requires a lot of time to learn and  understand its real value. The issue is that when we're working in real-time scenarios for real-time projects, we might face challenges that we're not able to figure out ourselves. By the time we have real-time interaction with the customer, it can be awkward to go back to the documentation and try to figure it out. I'd like the solution to include ways of customizing or achieving our scenarios more simply. That could include simplified documentation within the tool rather than having to use a separate portal. If something were available within the tool, I would be happy.

It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.

The solution could improve by adding more advertising and marketing.

Steep learning curve: As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively.

It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers. 

The identity management model needs a bit of improvement.

The solution should work on offering more automation.

Similar to other products, they do have some improvement scope the in the documentation part. I do feel they became more organized and better, in terms of documenting, as they are growing with the new versions, but there is also more scope. Also, compared to other major market competitors, they have a lot more to learn from them in terms of product designing.

It's hard to speak with ForgeRock. It's very expensive. I find that it's quite expensive for just an open-source system. Support is quite expensive. We are only 300 users. It would make sense for a big company but for a little company, it's quite expensive. 

In an upcoming release, the solution could improve by limiting the need to do customizations.

I think the upgrade process is sometimes a little complicated and there are failures that occur.

The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.

Customization can be a difficult job.

It has a promising roadmap and strategy. However, the product still needs to refactor and get rid of the dirty coding from its predecessor. I hope it will improve over time.

Reporting and Analysis capabilities seem to be less mature. 

Business strategic partnership model with multiple parties across marketing and sales needs improvement. 

Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality.

Less Oracle Java oriented.

Improve the software quality (bugs in new versions).

They should improve the solution by including functionality for reporting.

There are several log sites, but many are very difficult.

In the next release of this solution, I would like to see reporting features added, and also they can simplify their log-site because it's very difficult to manage.

Automatic Deployment needs improvement. It could be made easier.

In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.