ForgeRock Review

Good for multi-client setups and easy to implement but the scalability seems uncertain

What is our primary use case?

We primarily use the solution for multiple clients and multiple implementations.

What is most valuable?

Fundamentally, we're not using ForgeRock as a single application Identity Management Solution. We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.

What needs improvement?

We need some more time with the solution to really note if there are specific features that are missing. Currently, it's doing a good job of covering what we need.

We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced.

We've signed the contract and yet we're still not going through the typical process, which is worrying.

For how long have I used the solution?

We started using the solution a few months ago.

What do I think about the stability of the solution?

It's been only two, three months. So far, we haven't seen any issues and I'm not sure if we will have any issues in the next year or so. 

However, as we move, my biggest concern in the past and right now is when we start adding multiple clients to the same base setup. That's where I'm more worried about how it will take individual authentication versus claims level authentication. I wonder about how it's going to handle all of that. That's where I'm more worried. I'm patiently waiting for a few clients to be on the platform. 

What do I think about the scalability of the solution?

I'm worried about the scalability of it. I'm not worried about the scalability itself. I'm sure it will scale. However, I'm concerned about what sorts of problems we'll run into when we start scaling the solution higher. Right now it's very low volume.

They have assured me it will be fine. We just got a new Account Manager assigned to my company and she's assured me that any such problems and they will be able will align with their standard scalability structures. She has assured me that if there are any issues, their team would jump in and make sure that our clients are not going to be impacted by any issues we might end up having.

How are customer service and technical support?

We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process. Maybe it will be different once we are around for a while. However, since we are a growing account, we are an enterprise account, and the Account Manager is really new, we are being treated a little bit differently than regular customers. Obviously, I don't expect it to be this red carpet a year down the lane. That said, right now, it's very nice.

Which solution did I use previously and why did I switch?

We did previously use a different solution. Scalability and consolidated implementation was one of the reasons we had the previous product. However, I can't even remember the name of it. With the previous product, the problem was we had to put a base set up for every client differently when it is not a multi-tenant solution. That was one of the reasons we switched to ForgeRock. Even though the implementations are not multi-tenant, we can re-route all the IT management through ForgeRock at this point in time.

How was the initial setup?

The initial setup wasn't too complex. I didn't think it was any difficult. I sometimes believe I don't give enough credit to my team. Some of my team members have upwards of about 20 years experience in doing this. They're doing these types of implementations all of the time and they make it seem very easy. I haven't heard a single problem from them. They seem to have handled the entire process very well.

What's my experience with pricing, setup cost, and licensing?

In terms of usage, it's not our standard cost. We're not doing it for our purpose. We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years. We expect that to double, at least based on how many solutions we scale to. The amount of money we spend on ForgeRock will depend on the number of clients we get. Right now it is on one product, so it is not that much currently. If we scale it to other products, that number will change drastically.

What other advice do I have?

We are just customers. We don't have a business relationship with the solution.

I don't have the details in regards to which version of the solution we're using.

My advice to other potential users would be to not look at the cost savings when you scale. Instead, look at the issues you will run into when you scale. If you plan for scaling two years down the line, the mistake we made a couple of times in other solutions was that it was actually more expensive when you scale without the architecture properly done. Therefore, take the time to plan ahead.

Currently, I'd rate the solution at a seven. I'm a little worried that, even though we've signed the contract, we are being channeled through a couple of leaders rather than going through the regular process. I'm worried about how that new process is going to be for us.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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