ForgeRock Review

Integrates well, keeps up with market trends, and priced well


What is our primary use case?

My clients use the solution primarily for customer identity management, access management, customer onboarding, data management, and authentication.

What is most valuable?

The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.

What needs improvement?

The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.

For how long have I used the solution?

I have been using this solution within 12 months.

What do I think about the stability of the solution?

I have found the solution stable.

What do I think about the scalability of the solution?

There is a lot of options for scalability in this solution.

How are customer service and technical support?

ForgeRock was born out of the open souced technology and users can use the community support without a license. Users with a commercial license can talk directly with the support agents that can immediately assist them with their problems.

How was the initial setup?

The installation is very simple.

What's my experience with pricing, setup cost, and licensing?

The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end.

What other advice do I have?

My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you.

I rate ForgeRock an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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