Lucidchart Other Advice

SP
Head of IT Infrastructure & Operations at Aliaxis

We are trying to bring in Jira for project management, and if that happens then I plan to integrate it with LucidChart.

There are no Mac users in my organization so it is not very important to us that LucidChart accommodates both Mac and PC users.

My intention is to be an ambassador within the organization and promote Lucid to multiple people who are in need. We need to have this solution used regularly by the team, although the first thing to do is identify the people who need it. I've been liaising with multiple people to understand how it would assist, and how we can make the best use of the tool.

Once we have a large enough audience, we will contact Lucid for help on improving the effectiveness of the tool. They may suggest certain things that can be done. In the meantime, however, I am passionate about using the platform and will continue to explore it on my own.

Overall, this is a good solution and for a layperson, it will be very easy to get started with and adapt to using.

I would rate this solution a ten out of ten.

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AG
Director, People Systems and Data at a wellness & fitness company with 10,001+ employees

I primarily use this product for HR technology. For example, I have not used it to create database schemas or modify existing data instructions. However, I do know that it's being used by the technology team to layout different schemes and things like that.

We use Atlassian products but we haven't integrated Lucidchart directly into them yet, at least on my side of the organization.

We do not use Lucidchart's ability to compare versions of documents because we're constantly working on the same document of a particular type. Essentially, our version control is usually refined to the document that we're working on.

Lucid has other offerings in its product suite. One of them is Lucidspark, and we are looking to compare it against another product that we are currently using. 

Overall, we've been very happy with the product and it is being used across the organization, but there are always opportunities to improve.

I would rate this solution an eight out of ten.

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MichaelChirinian - PeerSpot reviewer
Data Engineer at Mindmap

It is a great way to change text into visual ideas. I'm advocating for this tool so that more and more people get licenses, but in my small circle of people, not many people have used it before. I'm probably one of the early adopters. I am not a power user, and I started to use it only because the client chose it. I had heard about it before. I like it, and I use it, and for my consulting company, personally, I will be using and getting Lucidchart. I have got hooked on it, and I will use it. I would also promote it if I went to another client.

I haven't used team hierarchies much. I have also not yet used the solution to create database schemas or modify existing data structures, but I plan to use do that after I have access to the platform on Google to connect Lucidchart to those datasets. After I have access, I'll start exploring that capability to extract all of the data. Similarly, I have not used its ability to compare versions of documents.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of the document. I've seen this feature available, but I just didn't have a need to use it because I'm a single contributor. I do see its capabilities and I've used Mural and other collaboration tools, so I gather that it would work very well. I wouldn't challenge it. If I have to use it, I'd know how to use it, and it would be effective.

I'd rate it a nine out of 10. I really like it.

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Buyer's Guide
Lucidchart
March 2024
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
ED
CEO at growthmolecules

My advice for anybody who is considering this product is to take advantage of the free trial. Use the templates and they have a lot of good training available, so take advantage of it.

The biggest lesson that I have learned from using Lucidchart is that there are a lot of templates and ways to be efficient by using a platform.

I would rate this solution a nine out of ten.

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MN
Informatics Data Scientist at Abbott

My advice would be to be careful with the plugins, as far as if you're using this plugin as a means to bring in diagrams into something else, understand what the long-term implication is. If you decide to change or not, it's a great tool.

Copy-paste your diagrams, copy-paste pictures, or export picture PNGs of your diagrams to paste into other tools so you don't rely on the plugin perpetually working.

I would have rated Lucidchart a ten out of ten but after my recent experience with them, it's now a seven.

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SS
Marketing Director at a construction company with 11-50 employees

It is definitely for most businesses. I've worked in a couple of different industries in my professional career. I've been a teacher. I've been in construction. This is my second time in construction. I've also been in marketing for a marketing company. I've been a business owner, and it has always been useful, so I can't really think of an industry where you wouldn't benefit from using it.

I used to use it with Slack. We have Teams now, which I hate. I like Slack much better than Teams, and when I use Slack, I integrate it. I don't know if I ever used the direct integration, but we definitely used to bounce stuff back and forth in Lucid when we were using Slack as our communication platform. These two tools are pretty complementary. They're both SaaS products. I tend to prefer the SaaS experience to having to download something.

I am currently not using Lucidchart for real-time collaboration among users because generally, I'm the document owner. I have done that in the past with my business partner for agency work, but never with a team or with more than one other person. This is something that I would like to do in the future. I see that as a huge plus. I just haven't used it yet. When I used it with my business partner, the development process was much faster because he didn't have to tell me first what needs to be changed and then I would change. It was so much easier. That's what I'm dealing with now. I'm going to slowly roll it out and start giving some of my co-workers access to Lucidchart because if they have feedback on a document, they have to be over my shoulder telling me what to change, whereas I could be sending them the link, and they could be changing it themselves if they have the feedback. That's obviously more preferable to what we're doing now.

I have very briefly touched Lucidspark. I don't think I've created a complete document in Lucidspark. It's something that I would like to use more, especially as we get into using more of these tools for strategic planning as opposed to mapping existing processes or improving processes. Right now, Lucidchart does pretty much everything we need, and I'm even using Lucidchart for things where I might use Lucidspark. For example, for the object mapping solution, I should be using Lucidspark, but Lucidchart does what I need, and so I don't have to use Lucidspark. That's why I haven't felt the need to move over to Lucidspark.

I would rate Lucidchart a 10 out of 10.

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KH
Product and Materials Manager at Case Systems, Inc.

I love the program as it is so far. Being able to link comments and things to images has been fantastic for me. For me, using it as a solution for whiteboard, canvas-type, thought-thinking, mind mapping has been fantastic.

I would rate this solution as an eight (out of 10). Feature and functionality-wise, it is fantastic. I just wish visually that I had a bit more control to polish it up.

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OA
Chief Operating Officers at Work Pillars

There were several features that I did not use, including the org chart capabilities. However, for what I did use, I felt that it was pretty good in terms of being able to share documents and complete tasks. This is true, even for the free version.

I only use a PC and the experience was pretty good. I didn't have the opportunity to use it on a MacBook.

Some people find it easier to look at a diagram, rather than read through written documents. This is a good product for people that have knowledge of diagrams. Not everybody is a visual person. For people who work in engineering or architectural fields, where they are used to having a good visual representation to help them understand what they're trying to achieve, it saves them time and money.

However, for people in other fields, where they don't typically use visual representations, I don't think it will necessarily help. You have to have an eye for that, and you have to be in that field to be able to understand what's happening on a chart or the visual representation is actually depicting.

I will definitely advise people to use Lucid. I don't know if people are willing to pay monthly, without even getting a full taste of what the product is and how helpful the product will be to them. With the trial period, it may not be enough time to fully explore the multiple features that Lucidchart has to offer. Ultimately, I think that if people take enough time to experience the product, they will see that it gives them what they need.

My advice is to try it but do so as quickly as you can because the free trial goes by quickly. There is also a limit on the things that you can do, with respect to the charting capabilities. Limited-time trials should have full capabilities but Lucidchart does not.

Overall, this is a good product and the biggest trouble that I had was finding them.

I would rate this solution a nine out of ten.

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MK
Professional Services Consultant at a energy/utilities company with 51-200 employees

My advice would be to just get it and use it. You'll love it. Play with the tool, and as long as you know what you're trying to build, you'll find a way to implement it in Lucidchart. I'm not the most advanced user. In terms of functionality, it has been great for what I've been using it for.

I haven't used its organization charts, but I used a similar idea. I work for a software company, and we have three main hubs in our software. I'm working on one of the hubs. So, I just draw one hub, and it is similar to the chart hierarchy or personnel hierarchy. I have the hub at the top, and then it branches off into Apex and user stories. It worked great for me.

I wasn't aware of its ability to compare versions of documents. Similarly, I didn't know about its integration capabilities with other solutions, such as Atlassian, Salesforce, Microsoft, and Slack. We have Slack and Atlassian, and I will find out what we can do with those.

I would rate Lucidchart a nine out of 10. There are probably some areas of improvement, but I'm super happy with it.

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RJ
Project Manager at Freelancer

I would rate Lucidchart a ten out of ten.

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JT
Integrator at a media company with 11-50 employees

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there.

My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger.

I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us.

A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer.

I would rate Lucidchart an eight out of ten.

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TW
Sales Representative at a consumer goods company with 10,001+ employees

We're a smaller company, so we're still trying to expand all the software that we have access to, but as of now, we haven't really expanded to Atlassian, Salesforce, Microsoft, G Suite. We have been able to just share it over the cloud and make sure everyone has access to it on all their different devices. That makes it a lot easier for everyone to see it and understand it as well.

Lucidchart is unique and you're able to see the flow and see everything all at once. So comparing it to something like a PowerPoint-type thing, it's definitely a lot easier.

My advice would be to dedicate even just an hour to it because once you get that first hour to understand the different features that Lucidchart has, it's going to be a very straightforward and easy process the rest of the time. Obviously, with any software, it takes some time to learn all the different features and learn how it can best integrate with your company. Dedicate that time and make sure you put in a little effort because it's super easy, it's super clean and quick to understand, so if you just put in that little bit of time, it's going to be beneficial and it's going to make any flow that you have within your company a lot easier to teach and to delegate.

I would rate Lucidchard an eight or a nine. There are always features that any software can implement to improve. Obviously, there's always room for improvement. Overall, it's been a wonderful experience, so I'd give it an eight.

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VS
Sr. Software Engineer at Gartner

It is a very interesting tool. I love using this tool. I would rate it as an eight out of 10.

I have recommended Lucidchart to my colleague and other developers in different companies. It is a good tool that is easy to use with a good UI. It is also easy to understand.

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JR
Product Manager at Foundry Payments

Compare Lucid to the other providers in the space, whether it be Gliffy, drawio, or Visio and understand how they export and share work with other team members, and which is easiest to use.

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NV
Talent Acquisition Specialist at eDreams ODIGEO

I'm using the web-based version of the product.

I have not used Lucidchart's integrations with third-party solutions like Atlassian, Salesforce, Microsoft, or any others, however, I am aware this is a possibility. 

In our case, we haven't used the solution with Slack, however, I'm sure they do on the tech side, as we use Slack and it's integrated with everything we can integrate it with.

I would advise potential users to really make the most of it. For me, for example, being a very visual person, I really made the most of it in terms of using the color code. I have six different shapes of blocks to indicate different types of events. I have four different types of arrow connections to describe different types of connections. I have different types of post-its to use to leave notes. Make the most of it and don't be shy. Really go for it. Explore all the features and really make the most of it. That's the best advice I have.

For me, I'd rate the product at a ten out of ten. I've been super happy with it since I started. 

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JA
Co-Owner at Globe Cafe & Tapas Bar

I haven't integrated it with third-party solutions. I've only shared it through its share function, like with email and Outlook.

I liked the fact that I could extend my free trial for seven days. That was good because I wasn't ready to make a decision to buy it in the first seven days. I haven't had a chance to really use it properly. I have a pretty busy life and giving me that extra seven days was very useful.

I would rate Lucidchart an eight out of ten. I only give it this rating because I haven't had a chance to really explore all its functionality yet.

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JV
Principal Solution Engineer at a computer software company with 10,001+ employees

Get a trial and try to recreate exactly what you want to create. See if it's going to work. Obviously, you need to get feedback from whoever is making the purchase, so get a trial to make sure it meets your needs before you dive on in. It's pretty powerful and it's definitely worth the purchase, but it's a competitive landscape. I knew I needed the license right away, so I didn't wait seven days to request a license. But for most people, the evaluation during a seven-day free trial is critical. Also, talk to comparably sized companies as a reference to see how they implemented it and to gauge their success with it.

In terms of documenting things such as processes, systems, and new teams, on a scale of one to 10, I would put the solution at an eight, only because I just haven't gotten into the depth of all the features yet, as I've only been using it for about four weeks. I definitely see potential for it pushing toward a 10.

We've got G Suite (Google Workspace) in place and I know Lucid works with it, but I try to stay out of G Suite. It has nothing to do with Lucid, it's that I'm not a big fan of G Suite.

I haven't had a need for Lucidcharts' ability to compare versions of documents yet, but it will actually be useful. Versioning is huge. It's one of the things we tout into our own products' capabilities as well.

In my role as an engineer, I use it pretty heavily and like it. It gives me the option to save something as a PDF if somebody doesn't have access to Lucidchart or doesn't have a license, if they just need a picture instead of actual collaboration access. We're a large company with 55,000 employees. There are so many levels of users who might use it differently. But obviously, if it wasn't useful, our company would be getting rid of it. It's a preferred tool whenever we bring up org charts.

It does everything I need it to do. I'm on the excited end of things as far as being a user goes. I really love it.

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Siddhartha Nuli - PeerSpot reviewer
BI Developer at a financial services firm with 1,001-5,000 employees

With Lucidchart, you can easily define the scope of a process. You can also easily define who is involved in which role. It clearly extends the interaction between the actor and the system. It is useful for discussions and designs. The what-if analysis is very good for identifying any gaps. 

I have not used Lucidchart's ability to compare versions of documents. Lucidchart accommodates both Mac and PC users, which is good because there are a lot of Mac users out there in the market.

I would rate Lucidchart an eight out of 10.

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RT
Senior Financial Analyst at a computer software company with 201-500 employees

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.

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BS
Paid Search Lead Marketer at a wellness & fitness company with 51-200 employees

We have a different tool for collaboration with our colleagues. If I create a business case and I need some feedback from the data team, I present the flow as I imagined it should look, and then I let the data person or the specialist tell me how to improve it, what needs to be different, and what needs to be changed. But I never thought about allowing anyone to have access to Lucidchart, simply because most of the people, especially the marketers, do not know about Lucidchart.

The transition into using it as a collaboration tool will not happen instantly. I remember there was a period of time when I was simply struggling with how to use the tool, and it took a while until I was capable of presenting my thoughts in an efficient way. And it would be hard to imagine that. For the sake of using the tool, I would have to do a workshop with other colleagues to explain how things work.

We do not use Lucidchart to compare versions of documents. We use Spark for that simply by sending the link to the presentation. I can integrate Lucidchart into presentations or another form of documentation, like on Confluence, but we rarely work on Lucidchart itself. It's just a tool for me where I need to accomplish something and then move it forward, copy and paste it somewhere else. It's not very interactive.

We just saw a presentation someone created and it had 30 different slides. I would just say in one sentence that this presentation could say even more with fewer slides if the person would use Lucidchart instead. PowerPoint or Google slides are not perfect tools. They're just carriers. The content you provide to those slides should be created somewhere else in a more professional way, and Lucidchart is the tool everyone should at least consider using because it speeds up the work. 

Sometimes I use Lucidchart just for myself, to mind map everything I have in my mind to see what exactly is there and how to make it simple. With Lucidchart, you just do step one, step two, step three, done.

I would rate it a nine out of ten.

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AS
Software Consultant at a tech services company with 11-50 employees

There is a lot of functionality in Lucidchart but for my use cases, what I need is limited.

I have not used the organizational charts to visualize and understand team hierarchies and relationships, but I have a high-level understanding of how it's supposed to be done. It's pretty simple and does it pretty well.

Similarly, I have not used the functionality to compare versions of documents. This is something that I might use in the future but I have not used it thus far.

The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team. Multiple people can collaborate on the same visual diagram that you're creating, and they can all add their ideas at the same time. The brainstorming and ideation features are the best ones.

My advice for anybody who is considering this solution is definitely to implement it. If you are developing software then Lucidchart is something that you should look into.

In summary, this is a good product but it is not perfect because of the lack of training material that is available.

I would rate this solution an eight out of ten.

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Ashutosh Dubey - PeerSpot reviewer
Lead Business Analytics at a financial services firm with 501-1,000 employees

Our company has explored Lucidchart's organizational chart capabilities but I have not worked with them majorly. It is the type of chart that is more often used by executives. I found that the functionality was similar to what Microsoft is offering in Word and what Google is offering in Docs.

My advice for anybody who is considering Lucidchart is that if they are used to working with Google Docs, this is the best way to work. It allows you to collaborate and you can put your thoughts into a diagram. There are one or two suggestions, such as having a more collaborative Mind Map, but overall, it is a good product. That said, there is always room for improvement.

I would rate Lucidchart an eight out of ten.

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BB
CEO at a consultancy with 1-10 employees

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that.

Most people are visual first and prefer that as a way to communicate.

In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. 

I would rate this product as a seven (out of 10). 

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RR
People Performance & Culture - Generalist at a computer software company with 501-1,000 employees

I have definitely told people to use it. It really makes things easier. The visualization is really good, simple, and neat. For me, visuals work much better, and it is easier to spot mistakes when you can see it all in one go rather than in different steps. I would definitely advise people to integrate it and use it as much.

In my organization, we currently only use PCs, but it is good that it is compatible with Mac and PC. I have not used its ability to compare versions of documents. I have also not used any other product from their suite.

I would rate Lucidchart a nine out of 10. It just needs a little bit more fun factor.

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EO
Research Analyst at a government with 1,001-5,000 employees

I can only comment on process mapping and organograms because that's the only thing I've used it for. But I would definitely recommend using Lucidchart for this.

I would rate it a nine out of ten. 

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ZF
Continuous Improvement Manager at a consumer goods company with 501-1,000 employees

Watch some of the tutorials, check the reviews, and definitely talk to folks who are using it. Figure out what they like, what they don't like, and what they would want changed. There's a lot that I like about it. I find it to be a pretty good service. Get involved and play around with it, especially if you're working on facility layouts. I have printouts for some of the areas where we're implementing 5S and changing processes in. It's nice having something that the engineers have printed out, like a schematic or a blueprint for us.

Also, if you're going to try it out, try to make a simple process that you already know all the steps for; one you've already done it in Excel or in something else. See how much faster you can do it on this. That would be the big selling point. Trying to make some of these process maps in Excel, because it's so clunky and so slow, could take me 35 minutes just to get a 15-step process properly built, connected with the decision points in the lines, and for us to really understand where the pain points are. Taking something as simple as a 15-step process, timing out how long it takes to build it in Excel or PowerPoint, and then comparing it to this may show you, "Wow, with Lucidchart it took, maybe, five minutes."

I've been discussing getting this implemented in other departments at my facility.

In terms of its integrations, we've used it with some of the Microsoft suite for sending things out. I haven't used it for Slack yet, although I do use Slack for a nonprofit that I'm in. That actually might be a good opportunity because then I could just make some process maps for some of the nonprofit stuff that I do. And could then just send it out that way.

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LD
Change Analyst at a leisure / travel company with 501-1,000 employees

I would definitely advise purchasing it straight away. You will not regret it.

I would rate Lucidchart a ten out of ten.

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JP
Business Analyst at a real estate/law firm with 201-500 employees

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

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GG
Engineering Student at a educational organization with 501-1,000 employees

This is a well-rounded application and I have recommended it to my classmates.

If Lucid could make a deal with universities, where it was free for students to use for projects over the duration of their courses, then it would be very good because many more people would become familiar with the platform. It is user-friendly to the point where it is easy for anyone to understand and use the platform, and Lucid is a top company because of that. I also think that for business owners, Lucid should have a bulk package that is available for multiple workstations.

I would rate this solution a nine out of ten.

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SL
Sr. Eng Program Manager at a healthcare company with 1,001-5,000 employees

My advice would be to give it at least a good hour to try it before you make any decisions. It shouldn't take that long, but if you put in effort for an hour, I think that you will get immediate results to see the benefits.

A nice thing is that this platform's very forgiving, so I would say to learn to experiment.

Overall, I like it. I just need to find some dedicated time to learn some of the nuances of using the tool. 

I would rate Lucidchart an eight out of ten. 

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VL
Salesforce Solution Architect at a consultancy with 5,001-10,000 employees

Go for it. Try it. The solution is good.

I do have plans to increase my usage. I just use it for deliverables and to generate a few diagrams and documents. I have not explored the full features of Lucidchart so much.

I would rate Lucidchart as an eight out of 10.

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SR
Director of Strategic Accounts at a marketing services firm with 11-50 employees

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

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NP
Manager, Marketing at a computer software company with 10,001+ employees

I have not yet integrated Lucidchart with other products but this is something that I plan to do in the future. I would like to integrate it with Microsoft Teams.

My advice for anybody who is considering Lucidchart is that it's a very good tool for creating processes and documenting flows. It is plug-and-play and very easy to use.

I would rate this solution an eight out of ten.

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LS
Office Manager at a energy/utilities company with 201-500 employees

This is a SaaS solution and I did not understand why it was that every time I wanted to get into Lucidchart, I had to go through Chrome or IE to open it and then log in from there. For most applications, you download it and you can just drag and drop it into your Windows and work from there. I wasn't sure if I was opening my charts the correct way. I really didn't mind because as long as I can get my work done, I'm happy.

The biggest lesson that I have learned from using this product is that I don't need to struggle with creating org charts. It's quick and easy to use.

I would rate this solution a nine out of ten.

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CD
Data Advanced Analytic Specialist at a manufacturing company with 51-200 employees

I probably use 20% of the features available in the product. I'm sure there is a lot more than I could be using it for and over time, I'll figure out more of it.

My advice for anybody who is looking into implementing Lucidchart is that if it fits what you want to do, I recommend it.

I would rate this solution an eight out of ten.

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PC
Web Developer at a tech services company with 51-200 employees

My advice for anybody who is considering Lucidchart is to first study the basics, and how it can be used in projects. The product is good, but my usage in the future will vary depending on my projects and requirements. Overall, I would rate this product somewhere in the middle. Not bad, but not good.

I would rate this solution a six out of ten.

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TM
Solution Consultant at a computer software company with 1,001-5,000 employees

My advice would be to just buy it. You don't need to look at anything else. I wish we'd done it a long time ago.

I would rate Lucidchart a ten out of ten. 

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CT
Business Development Representative at a tech vendor with 501-1,000 employees

I would definitely recommend it. It is a tool that I wish I had in my previous jobs and companies. I would advise others to start with an existing template from the company and then reverse engineer that. It is very easy and very intuitive to use, so I would say go for it.

Lucidchart really has a clear overview. Once you have your players charted out, it is bound to change at some point, and it is not going to be static. It is dynamic, and Lucidchart can definitely accommodate. It is adaptable enough to accommodate all those changes.

Our company only uses Mac. So, it's not important for us to be able to access it on PC. I have not used Lucidchart's ability to compare versions of documents.

I would rate Lucidchart a nine out of 10.

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JA
Graduate Engineer at a engineering company with 11-50 employees

Lucidchart is really intuitive for a new user. We didn't specifically do any tutorials or anything like that. There's pretty reasonable support when you want. If you just Google how to do something, there's normally a step-by-step guide. I'd definitely encourage you to go with this solution especially if they want to do this concurrent working.

I would rate Lucidchart a nine out of ten. 

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SK
Product Manager at Technogise

Collaboration is the key. For teams to move faster, they need to make decisions in real time and keep everybody in the loop. As a scrum team or an XP team, these are the things that we valued even before Lucidchart. But then, we needed something that would aid our discussions in the absence of a whiteboard.

My advice would be to visit product review sites, like IT Central Station, and see how the products in the category compare to each other. You might unearth certain features which are not very evident from a product website itself. Word of mouth is something that
will give you an unbiased opinion. It's actual users who can articulate the value proposition. If your own use case matches that of somebody who has already used it, read the reviews and evaluate it yourself.

Lucidchart is not seen as a tool that can be used for documentation purposes. It is primarily seen as a tool that can come in handy for things like brainstorming and when sketching out new processes. It is basically a replacement for a whiteboard, and the processes that we used to do at the office around that, such as collaboratively sketching. That is what it has replaced. It has not replaced Google Docs or other things that are primarily used for documentation.

We use Lucidchart's Slack integration, so if you share Lucidchart in Slack, it will automatically pop up if you want to share it with somebody who is on Slack. When you want to integrate Lucidchart with Slack, it asks for certain permissions. After that, if you want to share a particular file, it will start showing it to all the people who are on the Slack channel. Once you share that file for collaboration, it pops up on their Slack channel, and they can open it from there. That is a neat feature I would say. But if I had to use some other product that has better features than Lucidchart, but lacked this particular integration, I would be fine with it.

I would rate Lucidchart a seven out of 10. It achieves what it says in the value prop. But there is a lot of scope for improvement in making it easier and more modern in terms of the look and the experience for new users.

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CR
Student at Universidad Galileo

Try it out, because it's really good. It might be good to download the desktop version. The desktop would be easier because it doesn't take as long to load. But overall, it's good.

I rate it a nine out of 10. The reason it's not a 10 is the load time. But other than that, everything is good.

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VS
IT Manager at a security firm with 51-200 employees

It is very flexible and easy to use. These are the two main things about Lucidchart. Moreover, it doesn't take so much technical support. It is just click-and-drag. With some of the other solutions, you need some technical knowledge to understand how it works, whereas Lucidchart doesn't require any technical knowledge. If you have experience working with Word, PowerPoint, or Excel, you can use it easily.

I have very occasionally used Lucidchart to create database schemas or modify existing data structures. I have not used Lucidchart's ability to compare different versions of documents. I might try it in the future.

I haven't tested it with Mac. I have a Lenovo PC and an HP workstation. It works fine with both. I have also tested it with Ubuntu, and it works totally fine with that. In our organization, everyone uses Microsoft.

I would rate Lucidchart a nine out of 10. It just needs more wireframing features.

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it_user716550 - PeerSpot reviewer
Sr. Program Manager, Cloud Engineering and Operations at a tech vendor with 1,001-5,000 employees

If you are looking for a solution that replaces Visio, Lucidchart is indeed the alternative. All of the benefits/features that I described above are the reasons why I would never go back to Visio.

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KN
Business Support Analyst at a financial services firm with 10,001+ employees

Lucidchart is quite interesting and an easy-to-use application. It offers you a range of templates that are ready to use. You can import your previous files from any other platform that you were using. It has various integrations that can be very beneficial if you are using enterprise applications like Slack and Salesforce, for example.

I have not tested the integrations but I expect they are quite useful because we use Atlassian Confluence and it would really be good to directly export from this application to Confluence. We do create process flows and flow charts in Confluence to make our customer base and to keep our Knowledge Base up to date. I haven't used the integrations because they have to go through a security review and be approved for use.

The biggest lesson I have learned from using it is that you need to take a leap of faith and try something new. Read the reviews, read the FAQs, and see the functionality. If you don't try, you won't get to know if it can help with what you are doing.

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YO
Game Designer at a computer software company with 11-50 employees

It is not a complex system. It is very easy to use, collaborate, and share. I like it. It is easy to share, easy to learn, and has compatibility with PCs and iPads.

I already learned most of the information on how to make a schema or DDD in other assets. So, I did not use Lucidchart as my starting material.

We plan on exploring the solution’s integrations with Atlassian, Salesforce, Microsoft, Google Workspace, or other solutions.

I would rate this solution as an eight and a half out of 10.

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FP
Enterprise Architect at a computer software company with 1,001-5,000 employees

Leverage the existing templates. Doing so is like taking advantage of someone having already done your job.

I rate it a nine out of 10. I would love to have the software on my Mac. That would make it a 10.

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SN
Software Engineer at a tech services company with 1,001-5,000 employees

The biggest thing I have learned using Lucidchart is that it's always better to visualize, and help others visualize, what you are imagining or thinking, rather than sharing text or a document. It's on point. The diagrams help. I don't think anybody is interested in reading docs anymore.

I haven't tried any of the integrations so far, but it is good that those capabilities are there. I'll definitely use them, as required by my use cases. 

I have shared Lucidchart work via emails and invites, but it's good that it has a Slack integration because our company is using Slack. I intend on trying that feature, as Slack is good for informal communication. It will save time.

Everybody should be made aware of Lucidchart. People are aware of it already, to some extent, but everybody, including college students, should know about it. It just helps. 

If my use cases run into more complex scenarios and they need more features, I would definitely not hesitate to go for a premium version of  Lucidchart.

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MT
Product Lead at Moglix

I will definitely recommend this solution to others. It's a really good tool for any business that designs business workflows. It is very easy to simply pay and then start using it right away. Anybody who knows how to create a workflow will find it very easy to work on Lucidchart. They can just log on and start creating. It's very easy. 

On a scale from one to ten, I rate this program a nine. One thing that needs to improve, is the feature that is used to import or export data. Perhaps they can add more templates for users. 

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C
Software Developer Engineer at a transportation company with 201-500 employees

My advice for anybody who is considering this product is that if you have business-related documents that you use to implement a solution, it generally takes a lot of time to build. But, if you're using Lucidchart and you have already designed the flow, including a diagrammatic or pictorial representation of what the flow would be like, then it will reduce the time required to build it. Also, the system will be better.

I would rate Lucidchart an eight out of ten.

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SG
Product Designer at a tech services company with 51-200 employees

We do not currently use the integration with other products but it is something that we are planning to do in the future. Similarly, we do not yet use the functionality that allows us to compare versions of documents.

I would rate this solution a ten out of ten.

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it_user711903 - PeerSpot reviewer
UX Designer at a wellness & fitness company with 201-500 employees

Try out the free version and see how you handle using the software first.

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SS
Senior Business Analyst at a tech services company with 201-500 employees

It's a good tool and it's easy to get started with. It's web-based and has a good knowledge base and templates. It will meet your needs to get something up and running quickly.

I would rate Lucidchart an eight out of ten. 

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it_user713805 - PeerSpot reviewer
Software Tester at a tech vendor with 51-200 employees

Just give it to your designers and wait for miracles to happen.

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Buyer's Guide
Lucidchart
March 2024
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.